- Report: #1140116
Report - Rebuttal - Arbitrate
Complaint Review: Vydox
Vydox Sucked into auto ship scam without warning! martinez GA
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I bought a one time gift deal online without any knowledge of automattic shipments or any strings attached commitments! After 2 weeks I see $89.99 wihdrawn from my checking account. I called them and they more or less said tough luck; it's all my fault I didn't contact them in time to remove my name from an auto ship process!
I received the product without any invoice or explanation whatsoever telling me I was committed to calling them to remove my name from an monthly auto ship program. Now they tell me it's "my" fault I didn't act quickly enough. I even went online to see their website to double check this to make sure I wasn't obligated in any way and removed my name from auto ship I believe. And then I forgot about it figuring it was done.
So when I called them they couldn't find a supervisor to assure me they would take care of my problem. They told me I might be owing them a percantage of the order and have to sned the product back like it was all my fault and "I' have to pay for it! I have never been so mistreated by a Customer Service Dept. Most people will bend over backwards for their customers!
This report was posted on Ripoff Report on 04/19/2014 11:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/Vydox/internet/Vydox-Sucked-into-auto-ship-scam-without-warning-martinez-GA-1140116. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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