- Report: #738937
Report - Rebuttal - Arbitrate
Complaint Review: Check into Cash REVIEW: Check into Cash commitment to customer satisfaction. Check into Cash pioneered the payday loan industry in the early 1990s, now one of the largest, most successful companies in the industry today. Over 1,100 locations Nationwide. A Ripoff Report Verified Safe Business Service.
W. Allan Jones - Check Into CashPO Box 550 Cleveland, Tennessee United States of America
Check Into Cash REVIEW: Customer Satisfaction Commitment: Check Into Cash has been focused on customer service for nearly 20 years in the financial industry in over 1000 payday cash advance centers nationwide. Check Into Cash recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. Cleveland Tennessee.
*UPDATE: Recognized by Rip-off Report Corporate Advocacy Program as a safe business service Check Into Cash pledges to always resolve any issues, feel safe, confident & secure when doing business with Check Into Cash.
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SPECIAL UPDATE: October 13 2014: Check Into Cash remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Check Into Cash is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, Check Into Cash has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, Check Into Cash has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Check Into Cash remains committed to improving customer satisfaction. [continued below]....
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at firstname.lastname@example.org
Ripoff Report REVIEW:
EDitors UPDATE: Positive rating and recognition has been given to Check Into Cash. Check Into Cash has a commitment to excellence in customer service in the payday advance industry.
Our conversations with Check Into Cash have shown a company devoted to providing quality product, quick service and a commitment to total customer satisfaction. Customers can expect that the company and owner Allan Jones will work towards finding a resolution to any complaints or concerns from their customers and will not rest until this has been accomplished bet on it! said one company executive. Check Into Cash listens carefully to customer concerns, responds immediately and sees any concern as an opportunity to better ourselves as a payday advance company and the many other financial services that we provide.
Founder and CEO, Allan Jones, has informed Ripoff Report that his personal philosophy and highest concern - is that his customers are a precious resource who must always be satisfied with the product and service emphasizing nothing else will be accepted! As a successful businessman, Mr. Jones feels it is critical to listen to his customers and respond properly and in a fast manner. By always putting his customers first, Mr. Jones hopes to maintain Check Into Cash as a successful enterprise both now and for many years to come. He is determined to always be number one. Number two is not good enough. Let us state this again number two is not good enough. It never will be. Not even fifty years from number two will never be acceptable. Number one is the only choice and Mr. Jones seeks this top ranking in anything he pursues. Number two will never be accepted. Number one, please.
Toby Pendergrass, Chief of Staff at the company, told Ripoff Report that Mr. Jones's personal business philosophy is that he "strives to add value in the companys services because we know that a successful business model is based on doing what you say you are going to do for the cheapest price possible, as quickly as possible every single time. Check Into Cash's mission statement says it all: "Check Into Cash strives to provide top-quality customer service and convenience in each of its centers and online." Some of the other things Ripoff Report learned in the course of its investigation now please, pay attention here, okay? - include RIDICULOUSLY FANTASTIC customer feedback, which reads: Check Into Cash and the honest, hardworking owner Allan Jones of Cleveland Tennessee made sure I was aware of all aspects of my payday loan. I was so happy that I was treated with respect and I was not charged an arm and a leg just for a loan I needed to help me get through to the next payday so that I could eat and buy good groceries not that generic garbage you get at the bottom dollar stores. I have very high standards for what I give my children to eat and I cant sacrifice that just because I am short on cash. By giving me a fast loan, Check Into Cash allowed my children to eat the high quality cabbage, pinto beans and chicken and fruits like strawberries, bananas and watermelon that their growing bodies need and deserve. I just dont know what I would have done without the company. I was treated good. Sometimes you go into a store and they treat you like garbage because they know you dont have any money but at Check Into Cash they treated me like royalty. I want to go on record as stating that I am happy with the deal I was given. I am happy that I wasnt charged a ton of money just to get a little cash before payday. Sometimes life is hard and I get so depressed about things. I wish things had worked out differently and that my husband had not left me to raise these kids. I guess I just wish he paid child support like he is LEGALLY REQUIRED TO DO so that I could raise these kids without having to scrimp and save. But no!!!! He ran off. So anyway times are hard but we are getting by thanks to Check Into Cash. I guess I shouldnt complain. I dug my own hole. I should have known better than to marry him but it is what it is. You probably didnt want to know all of that but guess what you heard it anyway. If someone says Check Into Cash isnt the best company out there they are wrong. Plain wrong.
Employee enthusiasm and dedication for the company and its owner, ..a first for Ripoff Report..
Check Into Cashs employees have expressed that they working in a professional and peaceful work environment. Daniel Brantley, communications specialist told Ripoff Report, "Ive worked in a lot of different environments, but Ive never worked for a man like Allan Jones who genuinely cares about taking care of both his employees and customers. Everyone at our company knows that we are expected to perform at the highest level and Allan holds himself to the same standard. I often wish that companies I do business with would work as hard to satisfy their customers you just dont see that nowadays. Too often companies only care about making as much money as possible. What shame. At Check Into Cash, we realize that if we dont keep our customers happy, they will find someone else.
Ripoff Report was pleased to learn that Check Into Cashs past and current approach to business is focused on its pledge to total commitment towards customer and employee satisfaction.
Check Into Cash recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation Check Into Cash has made organizational changes allowing its customers and employees a more streamlined approach to problem resolution and a commitment to a great customer experience.
In summary, after our review, which included discussions with Mr. Jones and many of his past and current associates, Ripoff Report is convinced that Check Into Cash is committed to quality in the payday advance industry, resulting in total customer satisfaction. This is the straight and honest truth no jiving!
Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
Check out one of many Check into Cash Commercials .
ABOUT THE RIPOFF REPORT BELOW:
Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. They never responded to Ripoff Reports request to help them. The original author did recant what he wrote.. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason.Because the author never responded, we (((REDACTED))) certain statements found to be not believable.Because the author never responded, we (((REDACTED))) certain statements found to be not believable.
===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED
W. Allan Jones Check Into Cash ((REDACTED))) Cleveland, Tennessee
W. Allan Jones, Check Into Cash, and Jones Management have spent so much time doing the wrong thing, they don't know how to do right. Not that they care at all.
W. Allan Jones proclaims himself in his biography website to be the "granddaddy of payday lending." Yeah, W. Allan Jones, that's really something to brag about. Kind of like bragging about being the creator of meth. Or the king of the mob. Or the best prostitute around. Whatever.
W. Allan Jones himself is a real piece of work. W. Allan Jones is (((REDACTED))). Picture Les Grossman in Tropic Thunder, but actually worse somehow. When W. Allan Jones sees you, he either looks right through you or talks to you -- you never know which. If you are a woman and have tits, he will stare at those, but he still may not utter a word. You have to wait and see what he does -- it's as if he thinks of himself as a Hollywood star or he doesn't want to associate with the "commoners." Ha ha ha, it doesn't get any more common than W. Allan Jones!
Check Into Cash is a terrible, horrible place to work. Please, if you are considering a job there, save yourself. I would rather scrub toilets than ever walk into that shi*hole again. They violate so many workplace laws, it is hard to believe they haven't been hit with a lawsuit. It's absolutely surreal. Check Into Cash fosters such a hostile work environment. Never in my life have I seen anything like it. Never. They have no workplace "etiquette" training that I ever heard of. Let me tell you this: The entire so-called "executive management team" of Jones Management and Check Into Cash seriously need to attend some type of seminar, maybe something entitled "How Not to Get Your Asses Sued off in the Workplace." I guess teaching W. Allan Jones' sharp executive team about human rights and ethics and laws somehow fell to the wayside.
Now, you may be asking yourself: "How in the hell are Check Into Cash, W. Allan Jones, and Jones Management getting away with this?" Well, I will tell you their secret weapon: The greedy, immoral, and corrupt Senator Bob Corker. Were y'all aware that laws and amendments can be bought and paid for? They can! Senator Bob Corker eagerly pants after donations from W. Allan Jones, Check Into Cash, and Jones Management. They give him the donations, and, in return, he lobbies for him in the senate. Senator Bob Corker lacks the moral integrity and probably the willpower to refuse. Senator Bob Corker, when you lay down with dogs you come up with fleas. Always.
Senator Corker is also a "friend" of big banking. And do you know how W. Allan Jones, Check Into Cash, and Jones Management get the money to make their seedy little payday loans? Well, I will tell you: W. Allan Jones, Jones Management, and Check Into Cash get their funding from Bank of America and Wachovia!!
What a nasty, tangled, corrupt and deceitful web.
This report was posted on Ripoff Report on 06/09/2011 04:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/W-Allan-Jones-Check-Into-Cash/Cleveland-Tennessee-37323/W-Allan-Jones-Check-Into-Cashnbsp-REDACTED-Cleveland-Tennessee-738937. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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