- Report: #731968
Report - Rebuttal - Arbitrate
Complaint Review: W. Allan Jones
W. Allan JonesPO Box 550 Cleveland, Tennessee United States of America
Check Into Cash REVIEW: Check Into Cash commitment to customer satisfaction. Payday loan and cash advance industry is to help customers with their money needs in a professional caring manner in all 1000+ payday advance centers. Cleveland Tennessee
*UPDATE: Check Into Cash pledges their commitment to Ripoff Report Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Check Into Cash recognized by Rip-off Report as a Verified Safe business.
*Consumer Comment: W. Allan Jones of Check Into Cash -- YOU SUCK
*Consumer Comment: W. Allan Jones of Check Into Cash -- You Totally Suck!
*Consumer Comment: W. Allan Jones of Check Into Cash is a Hillbilly Racist
*Consumer Comment: W. Allan Jones with Check Into Cash -- Corruption at its Worst
*Consumer Comment: Robert! You're back.
*Consumer Comment: Have you figured it out yet
*Consumer Comment: W. Allan Jones of Check Into Cash -- Please go Away!
*Consumer Comment: W. Allan Jones and Senator Bob Corker -- Apparently, Very Good Friends!
*Consumer Comment: Isn't it better to provide good customer service
*Author of original report: Speedy Response from W. Allan Jones' and Check Into Cash PR Person
*UPDATE Employee: Information incorrect about W. Allan Jones and Check Into Cash.
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EDitors UPDATE: Positive rating and recognition has been given to Check Into Cash. Check Into Cash has a commitment to excellence in customer service in the payday advance industry.
Our conversations with Check Into Cash have shown a company devoted to providing quality product, quick service and a commitment to total customer satisfaction. Customers can expect that the company and owner Allan Jones will work towards finding a resolution to any complaints or concerns from their customers and will not rest until this has been accomplished bet on it! said one company executive. Check Into Cash listens carefully to customer concerns, responds immediately and sees any concern as an opportunity to better ourselves as a payday advance company and the many other financial services that we provide.
Founder and CEO, Allan Jones, has informed Ripoff Report that his personal philosophy and highest concern - is that his customers are a precious resource who must always be satisfied with the product and service emphasizing nothing else will be accepted! As a successful businessman, Mr. Jones feels it is critical to listen to his customers and respond properly and in a fast manner. By always putting his customers first, Mr. Jones hopes to maintain Check Into Cash as a successful enterprise both now and for many years to come. He is determined to always be number one. Number two is not good enough. Let us state this again number two is not good enough. It never will be. Not even fifty years from number two will never be acceptable. Number one is the only choice and Mr. Jones seeks this top ranking in anything he pursues. Number two will never be accepted. Number one, please.
Toby Pendergrass, Chief of Staff at the company, told Ripoff Report that Mr. Jones's personal business philosophy is that he "strives to add value in the companys services because we know that a successful business model is based on doing what you say you are going to do for the cheapest price possible, as quickly as possible every single time. Check Into Cash's mission statement says it all: "Check Into Cash strives to provide top-quality customer service and convenience in each of its centers and online." Some of the other things Ripoff Report learned in the course of its investigation now please, pay attention here, okay? - include RIDICULOUSLY FANTASTIC customer feedback, which reads: Check Into Cash and the honest, hardworking owner Allan Jones of Cleveland Tennessee made sure I was aware of all aspects of my payday loan. I was so happy that I was treated with respect and I was not charged an arm and a leg just for a loan I needed to help me get through to the next payday so that I could eat and buy good groceries not that generic garbage you get at the bottom dollar stores. I have very high standards for what I give my children to eat and I cant sacrifice that just because I am short on cash. By giving me a fast loan, Check Into Cash allowed my children to eat the high quality cabbage, pinto beans and chicken and fruits like strawberries, bananas and watermelon that their growing bodies need and deserve. I just dont know what I would have done without the company. I was treated good. Sometimes you go into a store and they treat you like garbage because they know you dont have any money but at Check Into Cash they treated me like royalty. I want to go on record as stating that I am happy with the deal I was given. I am happy that I wasnt charged a ton of money just to get a little cash before payday. Sometimes life is hard and I get so depressed about things. I wish things had worked out differently and that my husband had not left me to raise these kids. I guess I just wish he paid child support like he is LEGALLY REQUIRED TO DO so that I could raise these kids without having to scrimp and save. But no!!!! He ran off. So anyway times are hard but we are getting by thanks to Check Into Cash. I guess I shouldnt complain. I dug my own hole. I should have known better than to marry him but it is what it is. You probably didnt want to know all of that but guess what you heard it anyway. If someone says Check Into Cash isnt the best company out there they are wrong. Plain wrong.
Employee enthusiasm and dedication for the company and its owner, ..a first for Ripoff Report..
Check Into Cashs employees have expressed that they working in a professional and peaceful work environment. Daniel Brantley, communications specialist told Ripoff Report, "Ive worked in a lot of different environments, but Ive never worked for a man like Allan Jones who genuinely cares about taking care of both his employees and customers. Everyone at our company knows that we are expected to perform at the highest level and Allan holds himself to the same standard. I often wish that companies I do business with would work as hard to satisfy their customers you just dont see that nowadays. Too often companies only care about making as much money as possible. What shame. At Check Into Cash, we realize that if we dont keep our customers happy, they will find someone else.
Ripoff Report was pleased to learn that Check Into Cashs past and current approach to business is focused on its pledge to total commitment towards customer and employee satisfaction.
Check Into Cash recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation Check Into Cash has made organizational changes allowing its customers and employees a more streamlined approach to problem resolution and a commitment to a great customer experience.
In summary, after our review, which included discussions with Mr. Jones and many of his past and current associates, Ripoff Report is convinced that Check Into Cash is committed to quality in the payday advance industry, resulting in total customer satisfaction. This is the straight and honest truth no jiving!
Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
SPECIAL NOTE ABOUT THE ONE REPORT THAT WAS FILED ABOUT CHECK INTO CASH:
As a matter of policy, when a business becomes a member of Ripoff Report Corporate Advocacy Program they agree to allow Ripoff Report to contact every person who filed a complaint so they can make things right with them. Ripoff Report did that and found about half of the reports were filed by an ex-employee. Not one person contacted Ripoff Reprot back and said their issue was not resolved.
As stated above.. Check Into Cash recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored.
Check out one of many Check into Cash Commercials .
NOW TO THE ORIGINAL REPORT THAT WAS FILED
W. Allan Jones Check Into Cash AVOID AT ALL COSTS Cleveland, Tennessee
All I can say about this company is WOW. Watch out. If you are thinking of obtaining a loan from them, consider this article from the Huffington Post's Gary Rivkin about Check Into Cash owner W. Allan Jones:
Portrait of a Subprime Lender
So when you use your hard-earned money to pay off that payday loan with Check Into Cash, it is all going into a huge pot with other low-income Americans' hard-earned money to pay for:
A huge mansion
A climate-controlled garage filled with exotic cars, many of which Mr. Jones can barely squeeze into
Huge donation to an aquatic center
And as you read the article, notice what a bigot this man is. W. Allan Jones, who makes most of his fortune from poor minorities, also apparently feels that blacks "make a good basketball team."
If you are considering working for this company, WALK AWAY NOW. You will be exposed to the following disgusting elements:
"Good 'ole boys' network" -- if you aren't overweight, didn't grow up in Cleveland, are not a poorly-disguised hillbilly, or aren't cousins or friends with Steve Scoggins, Lynn DeVault, or Allan Jones you are not part of this network and you never will be.
Blatant sexual harassment -- the most offensive behavior coming from W. Allan Jones himself, who makes erratic appearances to the office (always looking like he slept in his clothes) to make irrational demands. While he is in the office, he spends most of his time openly leering at female employees' breasts. One lady I knew kept a sweater in her desk drawer just so she could put it on any time Jones showed up. He is not polite about it, either. His stares last a good 30 seconds. Even when you catch him looking, he will not look away. Oh, and if you want to complain to human resources, GOOD LUCK WITH THAT. You will be fired before you get back to your desk.
Bullying -- By the time W. Allan Jones would leave Check Into Cash, at least one employee was usually in tears and afraid of losing their job -- which they should have been, because W. Allan Jones will fire someone in five seconds if they so much as make a clerical mistake on the personal crap he will people do. Everyone is scared shitless of him because he is so irrational. Working for W. Allan Jones is much like working for King Henry VIII must have been -- minus the guillotine, but you get what I'm saying.
Nepotism -- If you are part of the Good 'Ole Boys' network, you may hire your entire family and your friends to work for W. Allan Jones at Check Into Cash. If an employee accidentally offends one of these family members (they're everywhere -- there's no way to keep track of them) they will find themselves fired.
Hostile Work Environment -- Working at Check Into Cash under W. Allan Jones is like working in a rat's nest. There is all kinds of in-fighting, back-stabbing, "special deals" for favorite employees, gossiping, and plotting. The departments at Check Into Cash are all pitted against each other and won't work together for the good of Check Into Cash. They are so busy plotting against each other nothing ever gets done.
You do not want to work here, have anyone in your family work here, or patronize Check Into Cash or any other business owned by W. Allan Jones.
This report was posted on Ripoff Report on 05/22/2011 01:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/W-Allan-Jones/Cleveland-Tennessee-37363/Check-Into-Cash-REVIEW-Check-Into-Cash-commitment-to-customer-satisfaction-Payday-loan-a-731968. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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