• Report: #3034

Complaint Review: WAL-MART STORE 2649

  • Submitted: Wed, August 23, 2000
  • Updated: Wed, August 01, 2001

  • Reported By:Irving TX
WAL-MART STORE 2649
IRVING, Texas U.S.A.

WAL-MART AT IRVING DAMAGED MY CAR AND DOES NOT WANT TO PAY THE DAMAGE *Consumer Suggestion

*0: You are a little premature for small claims court.

*0: Take them to small claims court.

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I went to MAL MART to by 04 new tyres for my car, and a wrong key was inserted in the ignition key by a reckless WAL MART EMPLYEE. The same employee removed it by force using pliers, causing serious damage to the car's ignition, immobilizing it.

I asked to have my car repaired, and the manager told me that their insurance company, CLAIMS MANAGEMENT INC. wold be in touch in order to give me instructions on how to have my car fixed.

Almost two weeks have passed, they called me only once to request me to send them an estimate in order to be approved, and so far they did not called me or the repair shop back in order to authorize the repairs to be done. I am calling and faxing these guys EVERY DAY without any reply from them.

I am now collecting all the evidence I have and I am filling a lawsuit against Wal Mart.


This report was posted on Ripoff Report on 08/23/2000 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/WAL-MART-STORE-2649/IRVING-Texas-75063/WAL-MART-AT-IRVING-DAMAGED-MY-CAR-AND-DOES-NOT-WANT-TO-PAY-THE-DAMAGE-Consumer-Suggestion-3034. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 0

You are a little premature for small claims court.

AUTHOR: - ()

WAL-MART AT IRVING DAMAGED MY CAR AND DOES NOT WANT TO PAY THE DAMAGE *Consumer Suggestion (#3034)

They filed the following rebuttal to the above Rip-Off Report:

Their email: [email protected]
Their name: Ken

Their relationship to the company: Consumer Suggestion

Rebuttal:
You are a little premature for small claims court. If you have paperwork that shows a request for an estimate the judge may ask you to be patient.

You should take legal action when you are *denied*. Meanwhile, it's OK to collect material for a potential lawsuit. It's better that you keep a well kept diary of all phone calls, letters and e-mails and keep it all together in a single file. You should make daily entries in your diary of your inconvieniences as well. You can't just go to court and say, "it was a hassle." Give them some examples, I'm sure you have some.

I suggest you do two things right away: First, pay a personal visit to the store manager and express your concerns--be professional about it.

Then write what happened at that meeting in your journal. Second, call 1-800-walmart and make an oral complaint. Your complaint will be made into a "letter to the president" that the company tracks for follow-up.

Document that phone call in your journal as well. These two things should speed up the process.

If you get a letter of rejection, get an attorney. Small claims is fine, but if your story is accurate you will do better with legal counsel.

Hope you get it fixed.
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#2 0

Take them to small claims court.

AUTHOR: - ()

This email is a rebuttal to RipOff #3034.

It was sent by Retail Ralph at [email protected]



WAL-MART AT IRVING DAMAGED MY CAR AND DOES NOT WANT TO PAY THE DAMAGE (#3034)



They filed the following rebuttal to the above Rip-Off Report:



Their email: [email protected]

Their name: Retail Ralph

Their phone number: 281-999-9999

Their relationship to the company: Consumer Suggestion



Rebuttal:

Take them to small claims court. They generally never show up at court and you can collect full damages. They already don't have a leg to stand on. Just getting a laywer to look at the case on their side is generally more exspensive then your claim; or so I've heard.

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