HIPPA VIOLATION AT WALGREENS PHARMACY.
WALGREENS on the corner of Estates Drive and Hewitt in Woodway, TX.
It was New Year's Eve, 12-31-08. My refill was not valid until Monday, 1-5-09. Thursday was New Years Day, On 1-3-09 I was going to visit my brother in law in another city because he has stage 4 lung cancer, I was not sure I would be coming home on 1-5-09 so I called and requested the doctor to refill the prescription. I have never asked that this prescription be refilled ahead of time before. But I was hoping that it could be refilled by Saturday 9am before I left to go to my brother in law. Due to the Holiday, and the weekend coming up, I asked for a refill permission on 12-31-08.
I went to Walgreens 9101 Woodway Dr, Woodway, TX 76712 to inquire about the refill. Rhonda Cate was working. She asked me what I needed and she could not find it, so she looked it up and yelled out to me in front of about 5 customers all standing behind me, "It is too soon! This is a controlled substance. YOU had 120 of these!" Rhonda Cate did not tell me that the doctor had approved the prescription for Jan 5, 2009. She left me to believe that I had to start all over again on Monday 1-5-09 the process of getting the prescription filled, faxing the doctor and waiting for his approval on Monday 1-5-09.
I was so embarrassed. I could not look at anyone, but they were certainly looking at me in a critical way. I called back after I got home and reported the incident, the head pharmacist Jenny Goff came to the phone and said, "It has been very busy here all day, and people are coming in to get prescriptions before the doctor's offices close for the holiday and weekend." Jenny apologized and said, "I know that is no excuse for they way she spoke to you but..........." Jenny Goff told me that the doctor had approved the medication and I asked her if I could pick it up on Monday. SHe said "Just tell them you will be picking it up on Monday. She made excuses for the rude pharmacy tech, Rhonda Cate. I doubt if Jenny even reprimanded her. Rhonda Cate has always been curt, and discourteous in the past. She does not care what she says in front of other customers. She has done it before and this time it was even worse.
I got to thinking - this is a HIPPA Violation. So I called back to speak to Jenny but they said she was gone on vacation for 12 days and I could call Jenny Goff again after she returned from her vacation in 12 days. The clerk who told me this was not courteous either.