- Report: #819161
Report - Rebuttal - Arbitrate
Complaint Review: WALMART AUTOMOTIVE DEPARTMENT
WALMART AUTOMOTIVE DEPARTMENT9500 Clifford St. Ft Worth, Texas United States of America
WALMART AUTOMOTIVE DEPARTMENT : Lied and said they changed my oil and didn't! Ft Worth, Texas
*Consumer Comment: Don't Trust Anyone?
*Consumer Comment: Charles, I'm sorry
*General Comment: I think we have been trolled...
*Consumer Comment: Nobody has ever apologize for the things they said to me on this site so i don't care about anyone else but me
*Consumer Comment: Too bad madmama will never read this!
*Consumer Comment: Too bad madmama will never read this!
*Consumer Comment: You are going after the wrong people
*Consumer Comment: And, finally, this unstable complainer has left in shame...supposedly.
*Consumer Comment: flame on...not so fast
*Consumer Comment: Check engine light for low oil??
*Consumer Comment: Wipe your tushie better Madmamma
*Consumer Comment: Voiceofjerk you're not so entertaining either along with steve
*Consumer Comment: Real class act, that Madmama
*Consumer Comment: Get yo azz back here Mamma!
*Author of original report: We have a REAL "ASE CERTIFIED" EXPERT HERE NOW!
*Consumer Comment: Hello Steve.
*Consumer Comment: To steve always gotta leave something insulting don't you and you are able to understand what i'm say
*Consumer Comment: ASE Certified Technician adds his 2 cents...
*Consumer Comment: I'm not sure the "check engine" light has anything to do with the oil pressure/level..
*Consumer Comment: OK Charles, I'll bite...
*Consumer Comment: The OP, madmama, can not even keep her story consistent.
*Consumer Comment: Hey steve get a life punk you sound more like the retard and your nothing more the a coward so dont start any crap with me got it
*Consumer Comment: Is this Charles/Paul guy for real?
*Consumer Comment: WALMART WANTS YOU DEAD........
*Consumer Comment: To stacy i'll post a comment where i please you or nobody else owns me people have some nerve to say i can post to this report that is also violating my rights
*Consumer Comment: Stupid cow!
*Author of original report: VOICE OF REASON......
*Consumer Comment: Then LIVE
*Consumer Comment: I am about tired of this crap i have rights to live as a human being and enjoy life like everyone else y'all don't have the right to take my ability to enjoy life but people will never get it
*Consumer Comment: I'm obsessed with trying to reason with him
*Consumer Comment: The jerks are at it again they just don't get it nor will they ever get it that i don''t put up with being treated wrong or put up with verbal abuse like i used to
*Consumer Comment: Sense
*Consumer Comment: Charles, haven't you any sense?
*Consumer Comment: Reply to chaosflamespirit is there some reason why you don't show your name so you can hide behind your keyboard saying mean things to people on this site i know more then you think but you don't like
*Consumer Comment: I've checked the other posters sentence structure and grammar and yours to its not perfect either so who are you to judge others stop being the grammar police everybody y'all aren't so perfect either
*Consumer Comment: Charles, we know "Paul" is you.
*Consumer Comment: It never ends when you post a complaint against walmart the people here don't like it walmart sends their thugs
*Consumer Comment: Too Bad
*General Comment: Irony alert
*Author of original report: No, I did not disappear
*Consumer Comment: Thank you to the morons who have responded i have just made a decision not to shop at walmart or let them change my oil have the many complaints on this site
*Consumer Comment: LOLOL!!
*Consumer Comment: Maybe...
*Consumer Comment: Where did the not so nice OP go?
*Consumer Comment: What a MAROON! Part 2.
*Consumer Comment: NICE BLACK MAN........
*Consumer Comment: OK, I stand corrected. The OP is not a nice lady.
*Consumer Comment: Maroon
*Consumer Comment: That's it..it is the stickers fault
*Consumer Comment: You've confirmed it
*Consumer Comment: Good luck on the lawsuit
*Author of original report: LOL!
*Consumer Comment: What a maroon!
*Consumer Comment: My guess is this complainer will disappear with shame.
*Consumer Comment: Not
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
Well 1 and 1/2 months later my car starts making this clicking noise. My husband listens to it and decides to check the oil, BONE DRY!!!!!! This was 1 and a half months after I had my "oil changed"!!!! So my husband immediately takes it to Wal-mart, which wasn't the original one we had gone to the first time to have the oil changed, and it was a little after 7:00 and they were closed. We were lucky and the automotive manager, was still there and even though it was past 7:00, he stayed to help my husband check the oil again, and what did the automotive service manager say?? "WOW, THAT IS BONE DRY".
He even looked at the sticker they put in your car after each oil change, just to make sure we were up to date and saw that we were. He apologized for the other location's mess up and said he would make some phone calls to the store manager in the White Settlement location and would get us a free oil change and said they would be liable for any damages and assured us that there were cameras in the service garage. He was very helpful and repeatedly apologized for the other store's mistake.
Well the next morning, my husband went to the location who screwed up/failed to do the oil change, and they said they would have to file a claim with their insurance before they were able to do anything with it....No sorry for the inconvience, nothing. Finally a couple of weeks later, a man by the name of TRAVIS GATES, CASE MANAGER II from CMI, CLAIMS MANAGEMENT, INC. and leaves my husband a message asking me to call him back. The next day, my husband calls him back as he had the day off and I was working. No answer.
My husband leaves a message asking him to call him back....a few days had gone by, nothing. So, my husband calls TRAVIS again and leaves yet another message, this time telling him it was very important he call him back asap as there may be damage to our vehicle....about 5 days go by and still no call back. So I decide to call this TRAVIS character and had to leave yet ANOTHER MESSAGE asking him to call me back....4 or 5 days later, still no call back. So by now, as expected, I was pretty upset over the whole deal so I call TRAVIS back AGAIN and this time, left him a message asking him to either call me back, or let me know who I needed to speak with as this case was not being handled.
On TRAVIS' voicemail he stated he was currently unavailable, but we could call his associate if it was an emergency. So I call this man (I cannot remember his name at this time, but I will find out) and had to leave him ANOTHER MESSAGE!!!!!! No returned call. So, 3 weeks later, my husband calls this TRAVIS again and of course he was "unavailable" (must be nice to not ever have to work) so he calls his "associate" and leaves him ANOTHER message.
Well the associate finally calls my husband back, with attitude, and informs my husband that "we reviewed the tapes and they did change the oil, so walmart cannot be held liable for any damages". My husband is very irritated at this point and asks this "associate" if he can review the tape himself and the man tells my husband "probably not, we want to repect the privacy of the employees and customers". BULL! They leave those dang garage doors WIDE OPEN all day long while servicing cars and as for the "customers" they shouldn't be in the garage at all!!
Needless to say, this is FAR from over. I am very tired of people messing with people's personal items and getting away with it just because some "CASE MANAGER" who is working on behalf of Wal mart, says they have done nothing wrong! Well of course they are going to say that! We have obtained a lawyer and started the process of a lawsuit. Oh and about the little tape they are so protective of, why are they so scared to let my husband see it if they were doing what they were supposed to???
We WILL be obtaining that tape, sorry to tell him that. I have heard numerous horror stories about wal-mart's automotive center, even my sister went and had her oil changed (at a different wal mart location) and a month later, she found her oil was bone dry. I only went to walmart because I was very tired and it was on my way home. I will NEVER EVER go to that h*ll hole again! I believe that they thought just because I was a woman, I wouldn't know any better....well guess again!!
This report was posted on Ripoff Report on 01/06/2012 07:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/WALMART-AUTOMOTIVE-DEPARTMENT/Ft-Worth-Texas-76108/WALMART-AUTOMOTIVE-DEPARTMENT-Lied-and-said-they-changed-my-oil-and-didnt-Ft-Worth-T-819161. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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