- Report: #500945
Report - Rebuttal - Arbitrate
Complaint Review: WALMART SUPERCENTER
WALMART SUPERCENTER4875 Old York Road Rock Hill, South Carolina United States of America
WALMART SUPERCENTER Walmart sold me a new Acer Laptop. When I opened the box it contained wood and junk. Walmart is refusing to refund $500. Rock Hill, South Carolina
*Consumer Comment: The factory seal means nothing
*REBUTTAL Owner of company: Wal-Mart Returns
*Consumer Comment: In these cases...
*Consumer Comment: hah! same thing happened to me!
*UPDATE Employee: Seen this happen..
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When I opened the sealed carton, all that was contained were 2 pieces of wood and a Dvd drive together with some plastic cylinders where the power cord should have been, but no computer!
I immediately called Walmart and spoke with Loss Prevention, a person by the name of Keshia, and the Assistant Manager, Stacey. They asked me for SN# and other info from the receipt and told me they would investigate. I told them I was bringing the item back right away. When I arrived and showed them what I bought, they Stacey and Keshia said they would "investigate" and get back to me. I asked them to refund my money or give me a computer while their investigation was ongoing and the refused.
I left the item with them and Stacey promised to call me back last night - which she did not.
Someone went to a lot of trouble to rip me off because the carton was sealed and had the approximate weight of a laptop. Has anyone else had a similar experience? What is the best way to either get a refund or another computer? This is so obvious that I cannot believe Walmart did not handle this in the right way when I reported it.
Any help will be apppreciated.
This report was posted on Ripoff Report on 09/27/2009 05:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/WALMART-SUPERCENTER/Rock-Hill-South-Carolina-29732/WALMART-SUPERCENTER-Walmart-sold-me-a-new-Acer-Laptop-When-I-opened-the-box-it-contained-500945. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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