• Report: #115553

Complaint Review: WARRENTY DIRECT

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  • Submitted: Mon, November 01, 2004
  • Updated: Tue, December 04, 2007

  • Reported By:severn Maryland
WARRENTY DIRECT
333 Earle Ovington Boulevard Uniondale, New York U.S.A.

WARRANTY DIRECT rip-off! They DON'T Honor Warranties. Uniondale New York

*UPDATE EX-employee responds: Up to date information

*UPDATE EX-employee responds: Up to date information

*UPDATE EX-employee responds: Up to date information

*UPDATE EX-employee responds: Up to date information

*Consumer Suggestion: Look at the BBB

*Consumer Suggestion: BBB

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My Jeep's transfer case seal broke. The dealer said the they needed to fix the seal but also replace the case due to the seal braking and not having fluid in the case. He said I call the warranty company and they said that it is not covered because and internal lub part didn't cause the failure. But they well cover replacing the seal. So they will cover the seal but not the damage from the seal leaking. It cost me out of pocket 2300 dollars for a new transfer case.

I had an inspector to come to the shop and I had to pay the dealer to take apart the transfer case to show proof that the case had damage from the seal. After having my car in the shop for a week. I could not get a report on what he found. I could get a hold of anyone form the warranty company. I had to pay the dealership to get y car. The Dealership said he doesn't understand why it would be paid. It is a clear case. The seal failed, transmition fluid leaked out. The bearing heated and damage resulted.

When I argued the point the CSR hung up. The supervisor was not available. The claims department wanted to send the inspector out. I COULD NEVER get a copy of his report. They NEVER TOLD ME WHY THE CLAIM WAS DENIED. When I tried to find out WHY, they said I was not entitled to that information. ALSO, THEY as the manufactory warrant when I purchased it.

THEY are the BIGGEST Ripoff.

Gina
severn, Maryland
U.S.A.

This report was posted on Ripoff Report on 11/01/2004 11:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/WARRENTY-DIRECT/Uniondale-New-York-11553/WARRANTY-DIRECT-rip-off-They-DONT-Honor-Warranties-Uniondale-New-York-115553. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 6Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE EX-employee responds

Up to date information

AUTHOR: Kenny - (U.S.A.)

The correct links for the BBB is:

1) http://search.newyork.bbb.org/reports.aspx?pid=44&page=1&id=53450

1) http://search.newyork.bbb.org/reports.aspx?pid=44&page=1&id=47633


The "A" rating for the insurance company is also for the RE-INSURER. The insurer is not rated by AM's Best because AM's Best said that "we would have to pay them $200,000 for the rating." Either that or the fact that AM's Best does not rate RRGs (you'll hear both stories from CSRs).

As for the "27 Years In Business," the BBB reports their DOB as 1994 which would mean 13 years. Where are the other 10+ years? Interstate National Dealer Services has a DOB of 1991...

Warranty Direct pays claims based on sales. The amount of money spent on a repair is not determined by your mechanic or your service facility but by Warranty Direct and Staff.
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#2 UPDATE EX-employee responds

Up to date information

AUTHOR: Kenny - (U.S.A.)

The correct links for the BBB is:

1) http://search.newyork.bbb.org/reports.aspx?pid=44&page=1&id=53450

1) http://search.newyork.bbb.org/reports.aspx?pid=44&page=1&id=47633


The "A" rating for the insurance company is also for the RE-INSURER. The insurer is not rated by AM's Best because AM's Best said that "we would have to pay them $200,000 for the rating." Either that or the fact that AM's Best does not rate RRGs (you'll hear both stories from CSRs).

As for the "27 Years In Business," the BBB reports their DOB as 1994 which would mean 13 years. Where are the other 10+ years? Interstate National Dealer Services has a DOB of 1991...

Warranty Direct pays claims based on sales. The amount of money spent on a repair is not determined by your mechanic or your service facility but by Warranty Direct and Staff.
Respond to this report!
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#3 UPDATE EX-employee responds

Up to date information

AUTHOR: Kenny - (U.S.A.)

The correct links for the BBB is:

1) http://search.newyork.bbb.org/reports.aspx?pid=44&page=1&id=53450

1) http://search.newyork.bbb.org/reports.aspx?pid=44&page=1&id=47633


The "A" rating for the insurance company is also for the RE-INSURER. The insurer is not rated by AM's Best because AM's Best said that "we would have to pay them $200,000 for the rating." Either that or the fact that AM's Best does not rate RRGs (you'll hear both stories from CSRs).

As for the "27 Years In Business," the BBB reports their DOB as 1994 which would mean 13 years. Where are the other 10+ years? Interstate National Dealer Services has a DOB of 1991...

Warranty Direct pays claims based on sales. The amount of money spent on a repair is not determined by your mechanic or your service facility but by Warranty Direct and Staff.
Respond to this report!
What's this?

#4 UPDATE EX-employee responds

Up to date information

AUTHOR: Kenny - (U.S.A.)

The correct links for the BBB is:

1) http://search.newyork.bbb.org/reports.aspx?pid=44&page=1&id=53450

1) http://search.newyork.bbb.org/reports.aspx?pid=44&page=1&id=47633


The "A" rating for the insurance company is also for the RE-INSURER. The insurer is not rated by AM's Best because AM's Best said that "we would have to pay them $200,000 for the rating." Either that or the fact that AM's Best does not rate RRGs (you'll hear both stories from CSRs).

As for the "27 Years In Business," the BBB reports their DOB as 1994 which would mean 13 years. Where are the other 10+ years? Interstate National Dealer Services has a DOB of 1991...

Warranty Direct pays claims based on sales. The amount of money spent on a repair is not determined by your mechanic or your service facility but by Warranty Direct and Staff.
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#5 Consumer Suggestion

Look at the BBB

AUTHOR: Jason - (U.S.A.)

Obviously they're lying that they've never had any complaints. Just look at this link:

newyork.bbb.org/reports/PrintReport.aspx?id=47633&lang=en
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#6 Consumer Suggestion

BBB

AUTHOR: David - (U.S.A.)

- Please correct the typo to "Warranty" from Warrenty
as this will help with anyone searching.

- Did you try the Better Business Bureau? I recently spoke to a Warnanty Direct sales person who said they never had any complaints and I can check the Better Business Bureau to confirm this. At the very least it will help those who research them to have your complaint on record with them. Plus they may help resolve it.
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