On or about 3/24/2008 as I was getting ready to pay my bills with my checking account #XXXXXXXXX, I noticed that 4 checks were missing. Inmediately, I called Wamu 1 800 788 7000 to check my account and indeed 2 checks out of the 4 checks (stolen) were cashed or deposited into someones else account.
These 2 checks one for $21000.00 and another for $10000.00 were cashed without verifying my signature, without calling me to verify if I have authorized these large amounts of checks. What intrigues me more is that all other checks that I make always had a holding period, which I never minded.
I was shocked.
Inmediately. I went to my Branch to report the theft. A claim was filed the same day.
During the week, I kept calling the 1 800 number to find out the status of my claim , but I was never given an specific answer for these stolen checks that were not written by me, checks that were not authorized by me and
checks that were not signed by me. The forged signature doesnt even come close.
On or about 4/2/2008. I went to the branch for help and report that I was not getting any positive response about getting my money back. While at the Branch we were informed that they had no record of the initial claim that we filed there at the bank. A new claim was filed on 4/2/2008.
After so much stress about these $31000.00 that my trusted bank was holding, On or about 4/28/2008, I received 2 letters that my money will be reimbursed into
my new account. On 5/12/2008, I received another letter that my money will not be reimbursed.
What I do not understand and it is suspicious to me is that when I make a check to someone who wants to cash a check for $800.00 or more, the branch many times calls me to confirm if it is OK by me to cash it. But to cash $10000.00 and $21000.00 without consulting me, without checking my signature and just release this amount of money without any questions or a holding period to check my signature is beyond my imagination.
Washington Mutual is basically stealing my money, they will be sued and I will not rest until I get my money back.
Washington Mutual is not to be trusted, they had knowledge that that those checks were forged, by consequences I will check if I can file criminal charges since they have knowledge that those checks were forged therefore they are stealing my money. they cashed those checks the same day it was given or deposited in the bank, they did not hold the check to verify my signature, they did not ask me if those check were OK to cash and now they are telling me I was negligent and that is why they are not returning my money.They neglected to protect my account and in order to steal my money they are accusing me of negligence when I notified them the same day that I realized my checks were missing and deposited into some else account.
This one of the worst experience that I ever had, I am appalled to learn that Washington Mutual bank is actually stealing my money. I wish with all my heart that the Media read this story so a lot of people can be saved from this kind of RIP OFF. The public has the right to know that this bank steals and their customer has no protection at all.