Report: #306901

Complaint Review: WCCL Network - White Cliff - Karl Moore - SWREG

Submitted: Thu, February 07, 2008
Updated: Fri, April 01, 2011

Reported By: — Littleton Colorado

WCCL Network - White Cliff - Karl Moore - SWREG

RCM #28011, 14525 SW Millikan Way Beaverton, Oregon U.S.A.

Phone:
Web:
Category: Internet Fraud

WCCL Network - White Cliff - Karl Moore - SWREG Consumers Beware! Software and Digital Product scam defective and junk products No Refunds!! Beaverton Oregon

*Consumer Comment: Anonymeister 18.03.2011.

*REBUTTAL Owner of company: RESOLVED: Customer had McAfee problems, offered FREE software upgrade & support

*Consumer Comment: Ok Karl I will email you. I'm glad I found this website because I didn't see your email address anywhere

*REBUTTAL Owner of company: Rogue Company? No - Rogue Reports

*Consumer Comment: Ripped Off - Website Downloader WCCL - MyHelpHub.com

*Consumer Comment: WCCL NETWORK IS INDDEED A SCAM

*REBUTTAL Owner of company: Official Rebuttal

REBUTTAL BOX™ | Respond to this Report!

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0Author 7Consumer 3Employee/Owner

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This is a Consumer Alert regarding the pyramid ecommerce enterprise set up by Karl Moore @ KarlMoore.com, consisting of WCCl Network & White Cliff, with cc processing going through SWREG & Digital River. It is highly advisable to not give your cc# to any of the 150 or so websites listed below on this page because none of neither of the aforementioned companies will, under any circumstances, issue a refund for the software and/or digital products they are selling on these websites - even if their products are completely defective or do not work as advertised.

You must understand, these companies, KarlMoore.com, WCCL Network and White Cliff are completely nameless, faceless phantom enterprises. They do not physically exist. There is no identifiable contact information on any of the 150 or so websites they control. It is for a good reason. Your money is untraceable, unrecoverable, and you will quickly find there is no way to locate who, or where your money has gone.

The list of websites below is only a partial list of the retail end of this ecommerce pyramid network. Consumers Beware: All of these sites have a few things in common - they all have NO indentifiable/varifiable contact info at all, are run by Karl Moore/WCCL Networks, and the money flows through SWREG, who has many complaints listed on RipOffReort.com.

Buyer Beware! If you hand over your cc# in exhange for any of these products and have an issue, any issue, even if the software is 100% defective, your money is simply gone. This is one big BLACK LIST of an internet enterprise that has no conscious. Each one of the sites below makes miraculous claims about only 1 individual piece of software. The goal of each site it to simply get you to impulsively hand over roughly $20 for a crappy piece of software. In most cases you will find that at best it underperforms, and at worst doesn't work at all. Take your chances if you will, but if you have a problem, you will never, ever, get your money back. That is a 100% guarantee. Believe me, I know.

I dare you to try and varify any contact info on any of these websites before you submit your cc. You won't be able to. Trust me. And don't think that the MyHelpHub.com that all of these sites point to is the missing contact info. MyHelpHub.com is mainly a complaint form submission site set up to deal with all the initial problems cusumers have and waste precious time while your money is being transferred to their bank accounts. Literally. It takes from 24-48 hours to get a reply from 'Alan' the only tech support guy working at MyHelpHub.com. By the time you and Alan exchange form replies over a 2 day period and you finally understand that your software is junk, Alan is full of crap and you won't get a refund, it's way too late. Your money is gone and ironically so is Alan.

As of February 5th 2008 Sites in the WCCL Network:

RIP OFF: Windows Utilities - http://www.software-street.com/
RIP OFF: Undelete File Recovery - http://www.undeletefilerecovery.com/
RIP OFF: Watch TV on Your PC - http://www.watchtvonyourpc.net/
RIP OFF: Ultimate Registry Cleaner - http://www.ultimateregistrycleaner.com/
RIP OFF: Stop My Popups - http://www.stopmypopups.com/
RIP OFF: Spyware IT - http://www.spywareit.com/
RIP OFF: Quick-Type Software - http://www.quick-type.com/
RIP OFF: PDF-Creator Software - http://www.pdf-creator.net/
RIP OFF: Backup E-mail - http://www.backup-email.com/
RIP OFF: Messenger-Patch Software - http://www.messenger-patch.com/
RIP OFF: Outlook-Security Software - http://www.outlook-security.com/
RIP OFF: DVD Unlocker Software - http://www.dvdunlocker.com/
RIP OFF: Power User Newsletter - http://www.software-giveaway.com/
RIP OFF: Search Street - http://www.search-street.com/
RIP OFF: Privacy Tools - http://www.privacy-central.com/
RIP OFF: Hide My IP Address Software - http://www.hide-my-ip-address.com/
RIP OFF: PDF Password Recovery Software - http://www.pdfpasswordrecovery.com/
RIP OFF: Anti Identity Theft - http://www.anti-identity-theft.com/
RIP OFF: Perfect Keylogger - http://www.theperfectkeylogger.com/
RIP OFF: Hide Folders Pro - http://www.hidefolderspro.com/
RIP OFF: Hide IE Software - http://www.hideie.com/
RIP OFF: Photo-Eraser Software - http://www.photo-eraser.com/
RIP OFF: Secure-Delete Software - http://www.secure-delete.net/
RIP OFF: Photo-Saver Software - http://www.photo-saver.com/
RIP OFF: Undelete NOW! - http://www.undelete-now.com/
RIP OFF: Password-Studio Software - http://www.password-studio.com/
RIP OFF: Evidence-Blaster Software - http://www.evidence-blaster.com/
RIP OFF: File-Saver Software - http://www.file-saver.com/
RIP OFF: Privacy #1 Newsletter - http://www.software-giveaway.com/
RIP OFF: Search Street - http://www.search-street.com/
RIP OFF: The NLP Secret - http://www.nlpsecret.com/
RIP OFF: Advanced Cosmic Ordering - http://www.advancedcosmicordering.com/
RIP OFF: Sleep Programming - http://www.sleepprogramming.com/
RIP OFF: The Quantum Cookbook - http://www.quantumcookbook.com/
RIP OFF: The Meditation Program - http://www.meditationprogram.com/
RIP OFF: The Secrets of REAL Hypnosis - http://www.hypnosiscoach.com/
RIP OFF: Life Makeover System - http://www.life-makeover.com/
RIP OFF: Dream Meanings Kit - http://www.dream-meanings-kit.com/
RIP OFF: Habit Busting Secrets - http://www.breakhabits.net/
RIP OFF: Subliminal CDs - http://www.subliminal-cds.com/
RIP OFF: Genius Mindset Kit - http://www.geniusmindset.com/
RIP OFF: Motivator Software - http://www.motivator.ws/
RIP OFF: Hypnosis-Scripts.com - http://www.hypnosis-scripts.com/
RIP OFF: Plus Kits - http://www.pluskits.com/
RIP OFF: The Speed Reading Secret - http://www.speedreadingsecret.com/
RIP OFF: Brain Power Pro - http://www.brainpowerpro.com/
RIP OFF: Brain Bullet - http://www.brainbullet.com/
RIP OFF: The Absolute Secret - http://www.theabsolutesecret.com/
RIP OFF: Be Psychic Course - http://www.be-psychic.com/
RIP OFF: Instant-Hypnosis Downloads - http://www.instant-hypnosis.com/
RIP OFF: Lucid Dreaming Kit - http://www.lucid-dreaming-kit.com/
RIP OFF: Binaural-Beats.com CDs - http://www.binaural-beats.com/
RIP OFF: Subliminal-Studio - http://www.subliminal-studio.com/
RIP OFF: Subliminal-Audio CDs - http://www.subliminal-audio.com/
RIP OFF: Relaxation CDs - http://www.relaxation-cds.com/
RIP OFF: Subliminal Power Software - http://www.subliminal-power.com/
RIP OFF: Sanjay's Self-Development Blog - http://www.selfdevelopmentblog.com/
RIP OFF: Self-Development Forum - http://www.selfdevelopmentforum.com/
RIP OFF: Self Dev Radio - http://www.selfdevradio.com/
RIP OFF: The Self-Development Newsletter - http://www.selfgrowthgiveaway.com/
RIP OFF: The Sedona Method - http://www.sedona-method.us/
RIP OFF: Writers & Artists - http://www.writestreet.com/
RIP OFF: Essential English for Authors - http://www.essentialenglish.ws/
RIP OFF: How to Win Contests - http://www.howtowincontests.com/
RIP OFF: Book Backup Software - http://www.bookbackup.com/
RIP OFF: Self-Publishing Secrets - http://www.self-publishing-secrets.com/
RIP OFF: Movie in a Month Course - http://www.movieinamonth.com/
RIP OFF: Quick Cash Writing Course - http://www.quickcashwriting.com/
RIP OFF: Lou Darvas Course - http://www.draw-cartoons-today.com/
RIP OFF: Writer's Block CD - http://www.writers-block-cd.com/
RIP OFF: Nick Daws Course - http://www.writequickly.com
RIP OFF: My Writing Blog - http://www.mywritingblog.com/
RIP OFF: My Writers Circle - http://www.mywriterscircle.com/
RIP OFF: Writers FM - http://www.writersfm.com/
RIP OFF: Smart Writers Newsletter - http://www.writersgiveaway.com/
RIP OFF: Internet Business Tools - http://www.internet-business-tools.com/
RIP OFF: Power Copywriting - http://www.powercopywriting.ws/
RIP OFF: Ultimate Internet Entrepreneur - http://www.ultimateinternetentrepreneur.ws/
RIP OFF: Generate Business Name Software - http://www.generatebusinessname.com/
RIP OFF: Software Secrets Exposed Guide - http://www.ultimatesoftwaresecrets.com/
RIP OFF: Extract Fax Numbers - http://www.extractfaxnumbers.com/
RIP OFF: My E-mail Spider - http://www.myemailspider.com/
RIP OFF: Expired Domain Names Pro - http://www.expired-domain-names-pro.com/
RIP OFF: Web Site Downloader - http://www.web-site-downloader.com/
RIP OFF: Website Templates CD - http://www.website-templates-cd.com/
RIP OFF: HTML-Protector Software - http://www.html-protector.com/
IRIP OFF: P-Adverts Software - http://www.ip-adverts.com/
RIP OFF: WebZinc Software - http://www.webzinc.com/
RIP OFF: How to Be Funny Course - http://www.how-to-be-funny.com/
RIP OFF: Acne Freedom in 72 Hours - http://www.totalacnefreedom.com/
RIP OFF: Stop Smoking in 28 Days - http://www.stopsmokingsucks.com/
RIP OFF: Sleep Deprivation CD - http://www.sleep-deprivation-cd.com/
RIP OFF: Sax FM - http://www.saxfm.com/
RIP OFF: Self Dev Radio - http://www.selfdevradio.com/
RIP OFF: Writers FM - http://www.writersfm.com/
RIP OFF: Beat Wheel Clamps - http://www.beatwheelclamps.com/
RIP OFF: PhotoBlocker Spray - http://www.photoblockeruk.com/
RIP OFF: Drink Driving Facts Kit - http://www.drinkdrivingfacts.com/
RIP OFF: UK Driving Secrets Guide - http://www.uk-driving-secrets.com/
RIP OFF: OTIS Software - http://www.onepence.com/
RIP OFF: UK MysteryShopperUK Guide - http://www.mysteryshopperuk.com/
RIP OFF: Bath Bomb Guide - http://www.bath-bomb-recipe.com/
RIP OFF: Mystery-Shopper-USA Guide - http://www.mystery-shopper-usa.com/
RIP OFF: Hot Recommendation.net - http://www.hotrecommendation.net/
RIP OFF: Protect My Order Service - http://www.protectmyorder.com/

Good Luck.

Manny
Littleton, Colorado
U.S.A.

This report was posted on Ripoff Report on 02/07/2008 01:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/WCCL-Network-White-Cliff-Karl-Moore-SWREG/Beaverton-Oregon-97005/WCCL-Network-White-Cliff-Karl-Moore-SWREG-Consumers-Beware-Software-and-Digital-Pr-306901. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

Anonymeister 18.03.2011.

AUTHOR: Glenn - (Norway)

SUBMITTED: Friday, April 01, 2011

First thought was. Shit:S I`ve been fraud for the first time in my life. When I run the program I`ll got a report that tell me that there was an unknown error. And the whole installation were shut down. How stupid could I be, trusting a site like this. Isn't it always promises regarding security, such as, spy were, virus programs, and anonymity that brings this kind of problem?. But I`ll found out, slow down, and read the discussion on this topic. I`ve read the dialog between Emmy and Brandon. First I agree whit Emmy, why couldn't just Brandon give her the mail address for the complaint firm?. But I`ll understood that he tried to tell her something. And I`ve follow his example, all I need to do was to set the prog as administrator. When I`ll run the prog I`ve found out that Ive need too set it as administrator again. And then it runs perfect. I`ll been buying some products afterward. It`s been some kind of problem whit the program, such as configure them. But it could, just as well be my unacknowledged in such matters that have been a problem. All I need too say is! I think that someone have rush they`r conclusion ?

It works for me:)

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#2 REBUTTAL Owner of company

RESOLVED: Customer had McAfee problems, offered FREE software upgrade & support

AUTHOR: WCCL - (United Kingdom)

SUBMITTED: Wednesday, January 27, 2010

RESOLVED: Customer had McAfee problems, offered FREE software upgrade & support

Sirs,

Customer service is all about keeping the customer happy.

In the vast majority of cases, the WCCL Network really does that. It has over 600,000 happy customers -- and a network of over 19,000 affiliates.

Cases where customers do feel unhappy are rare -- but, yes, they happen. And we need to do better to get these issues resolved.

I agree that this situation could've been handled better.

I think that if anybody reads the posted ticket thread from bottom to top, in consecutive order, they can see how the frustration has built.

Brandon attempts to assist with what is a relatively technical product, and tries to provide the information required.

The problem was a conflict between McAfee and Anonymeister.

Emmy soon gets frustrated with this however, and starts making claims that the ticket has been deleted (when it hasn't), begins arguing that Brandon must live in some foreign land (he doesn't), and then calls him an "idiot" (he isn't).

Unfortunately this kind of attitude isn't really conducive to a respectful communication between two parties.

But, still, it could've been handled better by ourselves by providing more thorough instructions as to how to overcome these problems at an earlier stage -- or by identifying the level of technical ability of the customer, and assisting perhaps through a remote control support session.

Starting February 2010, we have implemented changed in the way we respond to such requests, have clarified on our refund policy, and all individuals involved in this ticket have been retrained in the relevant areas.

RESOLVED: We invite Emmy to get in touch again so that we can provide full instructions on how to resolve this software conflict, or provide a FULL software replacement and/or FREE UPGRADE to a newer version.

Kindest regards and best wishes,

James Dunn
WCCL Network

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#3 Consumer Comment

Ok Karl I will email you. I'm glad I found this website because I didn't see your email address anywhere

AUTHOR: Emmy - (United States of America)

SUBMITTED: Friday, January 22, 2010

Ok, Karl I will email you.

I found this website while looking for somewhere to complain too- because I can't get the product I ordered (Anonymeister) to work and the customer service was so rude. They would not give me any contact information to make a complaint and I was told I could not get a refund. It was like they just needed someone to talk to. I also believe they were or are using spyware on me because someone was logging into my email account and I only gave my address to several companies.

It's like I got ripped off.

Here are the details:

Your support ticket - Awaiting your response

Last message posted by Brandon, at 23:53PM on 11 January 2010:

Ticket closed, with thanks to Emmy for your custom.

Add an entry to your Anonymeister support ticket

My message:

Previous messages:

Emmy, at 11:12AM on 11 January 2010:
You're welcome. I'll give you another one right now. In America, when someone asks for customer service or to speak to someone they can complain to, they are answered immediately. The reason being, if the customers are not treated professionally, then that person gets fired. It's common knowledge here. You don't get into stupid fights with someone you don't even know who could very well have a valid complaint. It's called being professional.

That's something someone who eats maggots in the dirt and fakes the English language wouldn't understand.

So what's the contact information to make a complaint about the horrible customer service I am recieving?

Brandon, at 6:11AM on 9 January 2010:
Dear Emmy,

Thanks for your message.

Thank you for the English lesson.

Brandon, myHelpHub.com

Emmy, at 11:46AM on 8 January 2010:
Ok, you're right. I do need to rephrase my query. A copy of this ticket is going to every single person affiliated with myhelphub and Anonymeister. Now what is the contact info to make a complaint about you?

PS Butt is not a bad word. If you learned English you'd understand that. And, actually, you are under obligation to help me. That's what customer service is, you idiot.

Brandon, at 23:28PM on 7 January 2010:
Dear Emmy,

I'm afraid I will be unable to help you if you do not communicate in a respectful manner. We are not under obligation to help if you continue to speak using such language.

Please rephrase your query to let me know how I can assist you.

Brandon, myHelpHub.com

PS. Grab your copy of Karl Moore's new book, "The 18 Rules of Happiness" - at NO COST, right now - http://www.karlblog.com/2009/04/claim-your-copy-of-my-new-book.html

Emmy, at 7:56AM on 7 January 2010:
You need to give me the contact information of who I can complain to. You are not emailing India or Russia, Brandon. If you wanted to help me you have all of my information and you should have done it by now. But instead, you'd rather sit around and pick your butt and wait for your paycheck.

Brandon, at 23:55PM on 6 January 2010:
Dear Emmy,

Thank you very much for contacting us here at myHelpHub.com.

Unfortunately we do not allow refunds on this product.

However, if you are experiencing issues, I am more than happy to assist you until we get this application working on your computer!

Regards,

Brandon, myHelpHub.com

Emmy, at 16:13PM on 6 January 2010:
You need to give me a refund, like I requested. Also, I want the email address and/or phone number to complain about this HORRIBLE customer service I am recieving.

Brandon, at 14:30PM on 6 January 2010:
Dear Emmy,

Thanks for your message.

Your ticket has not been deleted. All messages are still in the ticket.

After you open the ticket before you add any further message, scroll the webpage up and down.

You will be able to see and read all the previous messages. Please acknowledge.

Regards,

Brandon, myHelpHub.com

Emmy, at 9:16AM on 6 January 2010:
Please refund my money and cancel my subscription because you are not helping me set up the product,not responding in a timely manner, you are asking for information I do not wish to give, and you are lying to me. This is taking WAY too long. TWO WEEKS IS WAY TOO LONG.

I DO NOT want more "help" I want my money back.

Emmy, at 8:25AM on 6 January 2010:
First of all, why was my entire ticket deleted? Beucause it took you longer than 1 day to respond and now the evidence is destroyed and you're trying to hide it.

Second of all, why do you ask me what kind of product I have if you're just going to refer me to the website? It's non of your business what kind of product I have.

Third of all, I have no idea what the heck I am configuring the product to or how to do it.

Fourth of all, I have been trying to make this work for about two weeks and this product is starting to seem very pathetic.

Fifth of all, please give me the information on who to contact to make a complaint about this "help" I am recieving.

Sixth of all, please tell me how to get a refund.

PS Thank you so much for writing me!!!! Emerald

Brandon, at 2:15AM on 6 January 2010:
Dear Emmy,

Thanks for writing to us again.

Please note when you send messages through your ticket, the ticket is placed in a "queue" based on the time received together with tickets from other customers for a reply.

If you keep adding follow-up messages to your ticket before you receive a reply from us, your ticket will move lower down the "queue" with every message and we will not be able to reply in time.

As stated on our website, we do reply to all messages within one business day and usually a reply will be sent within a few hours.

You will need to configure the McAfee Internet Security 2009. You will find the information provided on the McAfee website:

http://download.mcafee.com/products/manuals/en-us/MTP_userguide_2009.pdf

Regards,

Brandon, myHelpHub.com

Emmy, at 0:11AM on 6 January 2010:
Hello?????? I haven't been recieving a response and I need to be using my computer right now. It seems like you guys don't even know how your product works. Of course I have a security program on my computer. Is this the time when I'm supposed to ask for a refund?

Emmy, at 13:16PM on 5 January 2010:
I did not get the Mcafee from my ISP and I have Internet Security but will be upgrading to Total Protection at some time in the future.

Emmy, at 10:48AM on 4 January 2010:
I have Windows 7 and I purchased the Mcafee at the store but I downloaded it from the internet because it wasn't downloading when I installed it from the cd. It's 2010 Internet Security. I didn't know they had Total Protection, though, I want to ask them if I can upgrade because they didn't have that one at the store.

Brandon, at 21:55PM on 3 January 2010:
Dear Emmy,

Thank you for taking the time to write to us again.

Which version of Windows do you have?

Which version of McAfee is it? See the link below? Did you purchase it or get it from your ISP?

http://home.mcafee.com/store/ProductComparison.aspx

Regards,

Brandon, myHelpHub.com

Emmy, at 10:54AM on 3 January 2010:
I have mcafee

Brandon, at 19:14PM on 2 January 2010:
Dear Emmy,

Thanks for your message.

This may occur if you are running some security software like anti-virus program, firewall software, etc. from some vendors like Symantec/Norton, etc. The security software will disable or delete the files from the installation and prevent it working correctly.

What security software do you have installed and running?

Regards,

Brandon, myHelpHub.com

Emmy, at 17:19PM on 2 January 2010:
I waited, rebooted the computer and I tried several times but I keep getting the same response. Also, when I first click on the program it says "if you are behind a firewall or proxy you must first run Tconfig" and I don't know what that is. I have internet security which includes firewall installed and active on my computer.

I also uninstalled and reinstalled the program from the website and it is saying the same thing.

Brandon, at 16:53PM on 30 December 2009:
Dear Emmy,

Thanks for your message.

It sounds to me as though the anonymous Tor network was having temporary problems when you attempted to connect.

I'd suggest that you perhaps leave it a few hours, reboot your computer, and try again.

If the problem persists, try uninstalling then reinstalling the application.

Regards,

Brandon, myHelpHub.com

Emmy, at 11:44AM on 30 December 2009:
I made sure the onion is green but now it says Proxy Server Refused Connection-Firefox is configured to use a proxy server that is refusing connections. It has a button the says "Try Again" but it won't let me try again.

Brandon, at 9:21AM on 28 December 2009:
Dear Emmy,

Thanks for writing to us again.

You can set the Privacy options from the menu through Tools > Options > Privacy

Please check if the Tor Onion icon on the Anonymeister menu is showing green or red. If the Tor Onion icon is green, Tor is enabled and your IP Address is being hidden. If the Tor Onion icon has a red X on it, the Tor service is disabled and the IP Address is your normal ISP IP Address.

For more details please see your welcome email.

You can view your original welcome e-mail for the Anonymeister product by visiting:

*

Regards,

Brandon, myHelpHub.com

Emmy, at 8:09AM on 28 December 2009:
I got it downloaded but it's not hiding my ip address. Also, I want to browse the internet in-private, without saving the addresses I view. The toolbar is not as good as my regular internet toolbar, I would rather use that.

Brandon, at 19:10PM on 26 December 2009:
Dear Emmy,

Thanks for your message.

When the download menu pops up please make sure to click the [SAVE] option to save the downloaded file to hard disk first. Do not use the [RUN] option to run the program installation.

Set the program to install in Windows Vista or Windows 7 as follows:

After downloading the file to your hard disk, browse to the folder where the file is saved.

**RIGHT-click** on the downloaded "anonymeister_dl" or "anonymeister_dl.exe" file.

From the menu that pop-ups up select the option - "Run as Administrator" to install.

You can download the Anonymeister (1-year subscription) product from:

*

You can view your original welcome e-mail for the Anonymeister product by visiting:

*
Regards,

Brandon, myHelpHub.com

Emmy, at 16:14PM on 26 December 2009:
I tried to download the software and it didn't work. It finished downloading then something came up on the computer saying it was invalid and now I can't find it anywhere

My ticket number is 248605

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#4 REBUTTAL Owner of company

Rogue Company? No - Rogue Reports

AUTHOR: Karl - (United Kingdom)

SUBMITTED: Monday, December 21, 2009

Readers,

Once again, I can only apologize to genuine customers for these rogue reports.

They do not specify which products have been purchased, and claim to have continued to make "multiple" purchase, despite being unhappy with each. It appears they originate from a very specific competitor.

Once again, please allow me to set the record straight. We are a large online retail group, with over 600,000 happy customers, PayPal verified with maximum reputation status, SSC registered and approved, with an army of 19,000 affiliates, many public forums, radio stations, and more.

We sell self-development tools, writing courses, and privacy software.

(Example: (((Redact))) -- public forum where people have chance to talk about our products.)

We have a great support site at (((Redacted))) - with five/six great members working around the clock to provide quality support.

If anyone has any problems they can't resolve via the support site, they can get in touch with me directly. I promise to provide resolutions to all issues, and always have.

My personal e-mail is karl AT karlmoore.com. You can also learn more about me personally at http://www.karlmoore.com/

I'm incredibly proud of our company, our products, and our charity achievements -- and I want everyone to feel happy doing business with us.

Best wishes,

Karl Moore

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

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#5 Consumer Comment

Ripped Off - Website Downloader WCCL - MyHelpHub.com

AUTHOR: 2007 bmw owner - (U.S.A.)

SUBMITTED: Saturday, November 28, 2009

Just as Manny said - EVERYTHING - is true. Karl Moore, WCCL Networks, MyHelpHub.com and even the unhelpful and worthless Alan that answers all of the support tickets at MyHelpHub.com are shameless scammers.

DO NOT BUY ANYTHING FROM THESE WEBSITES....

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#6 Consumer Comment

WCCL NETWORK IS INDDEED A SCAM

AUTHOR: Rosie - (Europe)

SUBMITTED: Sunday, April 05, 2009

Yes, You are 100% right! I ordered several products, all claiming to be the 'best' & they all offer a 100% money back guarantee. It is undoubtedly a scam!

The products i ordered did not work- so like 'all' comsumers, i sent the products back. Sent it back using Recorded Delivery, Signed For (thank god!)... & still they have not received it....

But...

Funny enough, i contacted royal mail, and they it's been delivered. They also sent me a proof of delivery signature.

Therefor, by law, and my royal mail policy, If the customer has a physical proof of delivery (receipt), and the proof exists within UK trades (royal mail website tracking info) then guess who's to blame? WCCL NETWORK & MY HELP HUB! Since it has been delivered to them, and they signed for it, they are responsible....

If they fail to respond still, they will be reported to the police, the banks, courts etc....

Rosie....

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#7 Consumer Comment

WCCL NETWORK IS INDDEED A SCAM

AUTHOR: Rosie - (Europe)

SUBMITTED: Sunday, April 05, 2009

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#8 Consumer Comment

WCCL NETWORK IS INDDEED A SCAM

AUTHOR: Rosie - (Europe)

SUBMITTED: Sunday, April 05, 2009

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#9 Consumer Comment

WCCL NETWORK IS INDDEED A SCAM

AUTHOR: Rosie - (Europe)

SUBMITTED: Sunday, April 05, 2009

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#10 REBUTTAL Owner of company

Official Rebuttal

AUTHOR: Karl - (United Kingdom)

SUBMITTED: Saturday, February 23, 2008

Sirs,

My name is Karl Moore, I was made aware of this post -- and am happy to provide a rebuttal.

Firstly, allow me to state that this is one of three separate reports posted on the same day by "Manny" of Littleton, Colorado. I'm sorry that Manny has decided to spam the RipOffReport.com site in that way, however am happy to provide a response.

Anyone researching White Cliff, the WCCL Network, or myself, will find that the organization is incredibly transparent.

Every individual can learn about myself online at http://www.karlmoore.com/

I am certainly not a shady character hiding in the corner of a dark room. I run many open forums, where customers openly discuss their experiences with our products (such as http://www.mywriterscircle.com/).

You can also learn more about me at http://www.karlradio.com/ and http://www.karlblog.com/ and http://www.karlforum.com/

As this customer has not provided details of their order, I'm unable to comment on the specifics.

However some of the comments made in this report are quite simply lies.

Firstly, our contact information is plainly given online. You can reach our homepage at http://www.wcclnetwork.com/ -- you can even read about our charity work, or see photos of me helping out distributing to charities here (for example): http://www.karlblog.com/blog/2007/04/rak-14-youve-already-donated.html

The idea that we hide in any way is ridiculous. We do have a dropship address in the US, but that's mainly to make it easier for customers in the States to reach us. (Yes, we're UK based. We never hide that. Arguably the UK has more stringent trading laws than the US!)

The idea that we never send out physical packages is untrue. We have a distribution house in the UK and two in the US. And we send many hundreds of packets out every single week!

The "Alan" referred to is the site manager of myHelpHub.com, however he is not the only person behind the site. We have five incredibly competent support individuals providing around the clock assistance.

If Manny believes that I personally have the time to answer all of the support queries, as suggested in one of her messages, I'm afraid she's very sadly mistaken. I am not Alan.

The WCCL Network is a network of many, many different products, covering many key markets.

We have over 600,000 customers, around the same number of newsletter subscribers, over 13,000 active affiliates, and a very, very, very healthy customer satisfaction level.

We keep trying to produce high quality software products at low prices.

We also *always* honour any refund guarantees made on our sites. The idea that we don't is simply crazy. If any site promised a refund in such open terms as ourselves, the credit card company would simply reverse the transaction. Simple.

So would SWREG. Or PayPal. And before long, our accounts would be suspended.

Sorry, Manny... That's just not us, and I believe you are aware of that :)

Regarding the post where Manny states that there is no working e-mail address for myself, that is also incorrect.

Anyone can get in touch with me at karl@karlmoore.com (put "Karl Moore" in the body of the message to ensure it gets past my spam filter).

This information is published at http://www.karlmoore.com/official/contact/

I often get customers write to me directly, usually to offer support owing to the free products we offer -- and I'm always happy to assist.

Anyone that has dealt with me knows that.

I rarely write rebuttals, and will not be posting a follow-up.

However, I hope this has helped level the rather slanderous claims of Manny -- and that individuals reading this will be assured of our impeccable service levels.

If not, write to me direct -- and I'll help you myself :)

Best wishes,

Karl
http://www.karlmoore.com/

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