• Report: #1036128

Complaint Review: WE PAY

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  • Submitted: Tue, March 19, 2013
  • Updated: Tue, March 19, 2013

  • Reported By: G — Rochester New York
WE PAY
455B Portage Ave. Palo Alto, CA 94306-2213 Internet United States of America

WE PAY WePay, Inc. I was led to believe they would process and send my funds in 1-2 business days, now they inform me that it will take an additional 3 weeks. Internet

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Below is my actual chatting with there customer service.   They sent $2500.00 initially after they said they would process the entire amount.   Today they told me that the balance is being held until 4-9 because my "industry " has a lot of charge backs.   I can't tell you how dissatisfied I am with this company.    I have complained to the BBB and will gladly repost if they resolve this problem by sending me the balance of funds so that I in turn can meet my obligations.

Mar 12 11:15 am (PDT) 
10:48 | We sell cabinets and have a very few larger transactions and currently dissatisfied with Paypal limitation on over $4000.
10:48 | Does our customer need to join or be a member to pay?
10:50 | Hello.
Jackie 10:50 | They won't need to join in order to pay! They can just pay as a guest!
10:50 | Just you would need to sign up, so we know who to send the funds to!

10:50 | So if we join today, how long before we can begin to send out invoices? We have a customer ready to pay.
Jackie 10:51 | You're welcome to send them out today! It only takes a few minutes to set up! USA
10:51 | Okay. We will give it a try. Thank you.

 You've charged Tami Justice $5,501.85
Description     Amount
Virtual Terminal     $5,501.85
Service Fee     -$159.85
Total     $5,342.00
Payment Method
Visa xxxxxxXXXX
Time03/12/2013 at 02:25 PM  

We have successfully confirmed your bank account xxxxxxen's Bank XXXXXXXXXX using PhotoVerify. Any transactions you had requested with this account have now been started.

3-13-2013Hi Gordon,
You have initiated a $5,342.00 withdrawal from xxxxxxxks, Inc..
This money will be deposited in xxxxxen's Bank XXXXXXXXXX within the next few days.

Sophie (WePay Support)
Mar 13 08:42 am (PDT)
Location:  On page: https://www.wepay.com/home

Talked with: Jackie

08:32 | Hello
Jackie  08:32 | Hi there! How may I help you?

08:34 | Yesterday we completed our first transaction and got account verified. I expected the funds to be automatically transferred at 5pm PST. That did not happen. What should we expect?
Jackie 08:34 | Let me check real quick! Give me a second!
08:34 | It was going to the xxxxxxen's Bank account, is that correct?

08:35 | Correct.
Jackie 08:36 | I see you have auto-withdrawals turned on, so that's definitely strange that it didn't initiate. I'll have our engineers investigate on our side! I'm so sorry about the trouble. Did you want me to initiate the withdrawal now so we can get that out for you asap?

08:36 | Yes, please. Then perhaps email me what you find out on the auto function.
Jackie 08:37 | For sure! I'll send you a note when I get an update!

08:37 | t
Jackie 08:37 | I'm sorry about the inconvenience! Those funds will be sent now and you should see them by the weekend!

08:37 | Thank you. Also let me know when the fund transfer is complete.
Jackie 08:37 | The fund transfer is dependent on your bank, but I expect it to be done tomorrow or Friday
08:38 | You may want to check with your bank then to make sure!

Hi Gordon,
We were unable to withdraw the $5,342.00 to your bank account xxxxxen's Bank XXXXXXXXXX.

Since then I have received $2500.00 on 3-16.  

3-19 Today this is what they tell me.
_Live Help: Now Chatting
?Hello. I see that the balance of the withdrawal I have requested still has not gone out. Quite frustrating, because I can't pay my bills and people are getting upset. What can I do to get the balance of 2842 sent to my bank account.
Shehryar: Hi there
Shehryar: May I have your e-mail address so I can pull up your account?
xxxxxxx
Shehryar: Great, thanks!
Shehryar: It looks like due to the fact that your industry is prone to disputes and chargebacks, we do set aside some of your funds to cover any potential disputes and chargebacks
Shehryar: I see the remainder of your balance will be available on 4/9
?Well, I wish you fine people had explained that prior to our doing business. Be assured I won't again and if there are banking actions that I can take or complaints I can lodge I certainly will.

This report was posted on Ripoff Report on 03/19/2013 01:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/WE-PAY/internet/WE-PAY-WePay-Inc-I-was-led-to-believe-they-would-process-and-send-my-funds-in-1-2-busine-1036128. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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