The Wealth Information Network company is an internet business geared toward helping people become Real Estate Investors. Initially I was open to participating in this business after reading a book on real estate foreclosures by Lance Young, a reputable real state investor. I spoke to him on the phone asking him for mentorship.
The next day(12/08/2007), a sales representative from WIN named Scott Lundgren called me to get registered into the program. He was nice and asked me a few questions regarding some of my dreams and aspirations. He also said that the company DOES NOT work with just anyone. In hindsight, this statement seemed like it was a sales gimmick to make me feel that I was a special case. He then asked what my credit line was. I purchased the program for $5,1950.00.
At this point, I should have been suspicious but I continued because I spoke with Lance Young. Later on, I found out that the company uses Lance Young's name to get people to sign up, although he has nothing to do with this program.
I then spoke to Rachel, the service assistant, a few days later. She set up an appointment with another representative who helped set up my computer in order to participate in the internet classes. Afterwards, they emailed me several e-books. Up to this point, things seemed fine. This internet program was for a six-month period. Each class was once a week for an hour. The actual teaching sessions were only for four weeks. They also had an unlimited phone service hotline within the six-month period. All of this sounded great before I got started. But I soon found out that the information provided was very vague and uninformative. The phone access was very impersonal.
Each time I called, I would speak to a different representative who each had very different views and advice on how I should do things. This confused me even more. In a profession that requires great knowledge and precision, I only received mixed information.
After much consideration, I called and spoke to Mark Varone towards the end of January to get a refund. Immediately, he sounded very frustrated, refusing to give back a refund. So after arguing on the phone, he offered a different program that would be more personal, one-on-one coaching. I asked him why he didn't offer this program from the beginning. He said that 90% of the people preferred the initial non-personal program. But if they never offered this program from the beginning, how could they know what people wanted? Where did he get the 90% fact from anyway?!
At this point, the conversation was going nowhere, so I reluctantly agreed to start the new one-on-one program shortly. After I decided to do the new program, I felt very uneasy with our conversation which lead me to do some research on the company. On the website, RIPOFFREPORT.COM, I read several complaints about this company. Others had the same bad experience that I had. I also took a look at the BBB (Better Business Bureau) that had numerous complaints, some of them still unresolved.
This is when I lost trust in the company and the product it offered. I could not continue education with a company I could not trust. I called Marc Varone to ask for a refund for the second time. With frustration, he proceeded to tell me the same things as in our first conversation, concluding without a refund.
At the end, I felt the company was very manipulating, dishonest and misleading in their service. I felt disrespected by the tone in which Marc Varone, the WIN manager, spoke to me. The way they handled this situation was very unprofessional.
Bayside, New York