• Report: #936547

Complaint Review: WEB.COM

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  • Submitted: Tue, September 04, 2012
  • Updated: Wed, September 05, 2012

  • Reported By: jyparkway — Tallahassee Florida USA
WEB.COM
12808 Gran Bay Pkwy, West Jacksonville,, Florida United States of America

WEB.COM Network Solutions unfullfilled promise of finish date: the site was not custom to my specific needs which I provided plenty of detail Jacksonville, Florida

*Author of original report: Completly Satisfied and would recomend

*UPDATE Employee: Response from Web.com

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I have in the past been a customer of web.com before they acquired the new name. I requested to speak to a supervisor and was told "it don't work like that here"

To:websitechanges@web.comCc:

Subject: 7798973 Sent: Thu, 30 Aug 2012 16:32:07 -0400was deleted without being read on Fri, 31 Aug 2012 18:56:42 -0400.Then I received this email:From: modsrequests  Sent: Friday, August 31, 2012 6:59 PMTo: Subject: Solar Installations 7798973Importance:

"High Greetings John, I attempted to call you a few times but there seemed to be an odd double ring and then a tone and then the phone disconnected. I am sorry I was not able to leave you a voicemail. I thought Id send you a follow up email to address your concerns with due haste. I was concerned to hear about your frustration earlier today. As you mentioned having the site up as it is now could cost you thousands per day, as a courtesy I have placed your site under construction.

To publish the site again, should you wish to over the weekend, please login to your account and select the Publish option in the top right hand corner. Visit: http://support.web.comServices Username   Services Password 3To alleviate any concern about what we have received from your emails, I wanted to let you know we have the following collateral for your modification request:Logo (.png & .jpg)Pdf: a 1 Whisper 200 Southwest Windpower.pdfWord document: Stop paying the electric company.docWind .docWord document: this page is to be page two and reworked to blend with the scheme of the whole sightLott.dochttp://www.dsireusa.org/ :

Hyperlink For map on rebates by stateInstructions below this email with 2 pdfs and a pictureoAll whisper 100oAll Whisper 100 pdf web #7798973oPortable Camping .jpgSearch Engine Optimization info listed below this emailAn email with 2 images and a word docoFlag.jpgoRebates by state.jpgoLott.docAfter reviewing your account, I see you chose to create a website with Web.com on Aug 24 and the site was made active on the 30th. It is at that time your account was accessible by the Modifications department and we received much of the above collateral. If you could please send any further information for your modification (that you dont see reflected above), we can ensure it gets included in this next round of changes.

I apologize for any inconvenience our process may have caused you and hope the next version of the site exceeds your expectations. I will set up a call back request for Tuesday so that a representative can review the changes you need made, and clarify anything that may need specification, so that we can ensure your changes get done correctly. We appreciate your patience and look forward to working with you further.Thank you for your time,~SammSamantha M.Modifications Tier 1 SupervisorWeb.com12808 Gran Bay Parkway West | Jacksonville, FL 32258Office: (904) 123-4567 begin_of_the_skype_highlighting FREE (904) 123-4567 end_of_the_skype_highlighting | Fax: (800) 311-2708MY REPLY===Dear Samantha M.Modifications Tier 1 SupervisorWeb.comhttp://www.cflsolar.com/

--This is bar I expect to emulate, is your company up to reach the challenge? This site was discussed with Tia, and what was delivered was nothing close.Above is an example of what an A+ design looks like. Do you see why I am so frustrated.This is what I thought I purchased. Get a custom built website from the experts at Web.com for FREE! (this means I should do no work other than rough drafts which I have done)No setup fee, no long-term commitment.Online MarketingWe will actively promote your website in directories, social sites, GPS devices, and over 100 search engines including Google, Yahoo!, Bing.Real Time Results TrackingDetailed tracking on the new business your website is generating.At Least this is what I was told& what is displayed on your website.WEB.COM has failed to deliver: until completed it is not my place to go in to the do it yourself site and do your companies promise to deliver.

I have as Ethel suggested went to Vista.com and have attached a logo, please incorporate by your company design team. My phone works fine that is the first time I have had a compliant but I will call the provider, they do not charge a service call and the respond in all cases the same day or first thing the next day 7 days a week. You as a corporation have a responsibility to you your clients 24/7 support as we in the business world operate 24/7. I will not publish until all changes are completed. I do thank you for your response. The designers should be empowered to contact the customer when not certain what to do. I think the site overall presented is a C-. I will only accept an A+.   Thank you for choosing Atlantic Gulf Grid OffGrid, Inc.! Have an extraordinary day

This report was posted on Ripoff Report on 09/04/2012 07:32 AM and is a permanent record located here: http://www.ripoffreport.com/r/WEBCOM/Jacksonville-Florida-32258/WEBCOM-Network-Solutions-unfullfilled-promise-of-finish-date-the-site-was-not-custom-to-936547. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
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#1 Author of original report

Completly Satisfied and would recomend

AUTHOR: jyparkway - (USA)

Dear RipOff Report:

On Tuesday a supervisor called she spent well over three hours customizing all the mistakes.  It turned out that the representative I spoke to earlier on Friday  was her second day and she was couched properly on how to avoid confrontation I give them an A+ rating.
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#2 UPDATE Employee

Response from Web.com

AUTHOR: Web.com Executive Response Team - (United States of America)

Dear jyparkway:
 
At Web.com, we take the concerns that you have raised in your post very seriously. As such, we would like to follow up with you regarding the details of your experience with us. To accomplish that, we ask that you send your website domain name, your contact information, and the details of this post to our support team via the following link: http://support.web.com/.
 
Thank you for your help, and we look forward to hearing from you.
 
Executive Support Team
Web.com
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