- Report: #592469
Report - Rebuttal - Arbitrate
Complaint Review: WEB.COM
WEB.COM12808 gran bay Pkwy. west Jacksonville, Florida United States of America
WEB.COM leads.com, renovation experts They charge me $375.95 per quater to direct customers to my web site. They acidentally directed those leads to a competitors site instead of my own site. Since I have other web marketing in place I di Jacksonville, Florida
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I started using renovation experts in 2008 to receive job leads in the construction field. I also started doing a web marketing program.
For the web marketing program I payed $375.95 per quarter for seven quarters to have leads sent to my web site but they accidentally had my marketing sent to a site of a competitor. I did not realize this was happening because I had another Marketing program that was working well. When I called them to look at the performance and make changes I found out about the problem.
I received a refund of $375.95 for the last quarter. I asked for the other seven quarters that I payed for nothing and I was told that I should have notified them of the problem earlier.
I canceled the web marketing for $375.95 a quarter and the job leads for $400 a month in January. I was charged $400 in February and $400 in march.
I call Renovation Experts and wait on hold for an hour then someone hangs up on me. When I call Web.com they say that they have no affiliation with Renovation Experts but the web site says that they are affiliated.
This report was posted on Ripoff Report on 04/12/2010 02:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/WEBCOM/Jacksonville-Florida-32258/WEBCOM-leadscom-renovation-experts-They-charge-me-37595-per-quater-to-direct-customer-592469. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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