• Report: #849447

Complaint Review: Dunhill Development TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Dunhill Development constructing quality custom homes over 20 years. Dunhill Development backs their work with a one year warranty. Dunhill Team treats each project with the utmost care and attention to quality and detail.

  • Submitted: Tue, March 06, 2012
  • Updated: Thu, December 10, 2015

  • Reported By: Karma — wellfleet Massachusetts United States of America
WEICHERT, REALTORS
776 main Street, Osterville, MA 02655 Osterville, Massachusetts United States of America

Dunhill Development REVIEW: Dunhill Development highly trained and experienced team is dedicated to 100% client satisfaction. committed to 100% customer satisfaction and 5 star reviews!
*UPDATE: Dunhill Development pledges commitment to always improving operations by joining Ripoff Report's Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program benefiting consumers by increasing confidence when doing business with a member business. Dunhill Development recognized by Ripoff Report Verified™ as a safe business service.

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Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Dunhill Development for its full commitment to quality customer service.

Ripoff Report's discussions with DUNHILL COMPANIES have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. DUNHILL COMPANIES listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Dunhill Builders' founder and owner, Charlie Crovo, knows that the building industry is highly competitive. The Dunhill Team continuously sets themselves apart with their commitment to 100% client satisfaction. [continued below]....
..... Charlie realized early in his career that good communication was paramount to a successful project. From the very first meeting with a prospective/new client, Charlie listens intently to their desires & expectations. When Charlie and his client are ready to go to contract he is careful to hash out all details with a realistic budget and timeline. When and if issues or changes arise, Charlie and his team pride themselves in being highly responsive. Finally, the finishing touches on a building project are never overlooked. On the contrary, this is where the Dunhill Team shines. The Dunhill Team will not stop making adjustments and improvements until all the finishing touches are perfect.

Dunhill Development is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

The information provided in this report below is based on comments made by Charles Crovo during an onsite inspection held by a third party verification company with no biases toward Dunhill Development.

Dunhill Development provides a wide variety of building services that includes residential, commercial, as well as home renovations. They specialize in building high end custom homes in and around the Cape Cod area. With 22 years of experience Dunhill Development has developed an excellent reputation for quality products, and unmatched attention to detail.

Leads for Dunhill Development are mainly obtained through referrals from past customer as well as repeat customers. Charles Crovo, founder of Dunhill Development, explained that they understand communication between clients and builders is key during the building process. He further stated, "we certainly work hand in hand with all of our clients. Keeping them updated on the progress of each individual property, and we are always available 24 hours a day." Mr. Crovo also assures potential clients that with Dunhill Development they will always receive, "a great house."



CUSTOMER CARE & COMPLAINT RESOLUTION FROM DUNHILL DEVELOPMENT

During the onsite interview, Mr. Crovo was asked to address the comments posted on Ripoff Report's website. Mr. Crovo explained that the comments were made by a past partner that worked on a spec home with Dunhill Development. Mr. Crovo expressed that the partner was, "unhappy that the real estate market had collapsed and felt that [Dunhill Development] should have paid the difference between what they thought they could sell the house for and what the market would get." While these comments are, "unfounded" Dunhill Development takes all complaints very seriously and performs follow up procedures with their clients to ensure satisfaction. Additionally, future clientele should note that Dunhill Development is both licensed and insured.

When asked what type of changes they have made to honor their commitment to make things right with the customer per the request of Ripoff Report, Mr. Crovo stated, "we do the same thing we've always done. Treating our customers with the utmost respect, and make sure they get the best house."

Dunhill Development is pleased to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. Crovo further stated, "everyone I've talked to has been great. They've been fair, they've wanted to hear the problems, they understand, and they want to rectify it. I'm very happy with the company."



DUNHILL DEVELOPMENT STATEMENTS FROM FOUNDER CHARLES CROVO

" We are one of the top companies in the Mid-Cape are for fine custom home building. Don't take my word for it. Go to dunhillbuilders.com to read what our clients have to say. DUNHILL COMPANIES's team is confident they can get any building or remodeling job done right. DUNHILL COMPANIES takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "While our job can be stressful, especially with deadlines, Charlie provides a positive work environment. Charlie makes it clear that our work is valued." Ripoff Report was pleased to learn that DUNHILL COMPANIES's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.

STATED IMPROVEMENTS FROM DUNHILL DEVELOPMENT

DUNHILL COMPANIES recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, DUNHILL COMPANIES has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Charlie Crovo, Ripoff Report is convinced that DUNHILL COMPANIES is committed to quality delivery of services resulting in total client satisfaction.

How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Dunhill Development meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.



Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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WEICHERT, REALTORS - Dunhill Group Charles Crovo, Charlie Crovo, Charles Crovo II CHarlie Crovo Osterville, Massachusetts

Charlie Crovo is a thief and a sociopath! Do not do business with him and his wife Jill. They will rob you blind! They are professional con artists!


This report was posted on Ripoff Report on 03/06/2012 09:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/WEICHERT-REALTORS-/Osterville-Massachusetts-02655/WEICHERT-REALTORS-Dunhill-Group-Charles-Crovo-Charlie-Crovo-Charles-Crovo-II-CHarlie-849447. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
1Author 6Consumer 0Employee/Owner
Updates & Rebuttals

#1 General Comment

concerned quil

AUTHOR: sippiwissett trust - (USA)

If these crovos are such nice people why are they not suing for defamation or at least trying to repair there reputation. I have check into these people and they can not do anything because the allegations are true. These people make a living off of stealing from others and constructive reasoning means that these people should not be able to steal from others. To say what a nice family they are look at what they have done to other families. People have loat their homes because of these wonderful sociopaths. Dont you think ithers should be made aware of these madoffs of osterville. Please people who dont know the facts should stay out if this matter should stay away from commenting especially when they dont do the research into their findings. Check the barnstable county registry of deeds they have attachments from individuals and banks that they have defrauded .please do not blame the messenger for the mess these crooks have brought upon themselves
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#2 Consumer Comment

reviews talk consumer reviews Charles Crovo

AUTHOR: karma - (United States of America)

AndyRogers112Mar 27, 2012
These people are just horribleThese people are awful. Tey lied to me, forged documets and all they done was they stole every singe bloody dime they could. Keep away from these crooks!
Just found this, wow yet another victim
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#3 Consumer Comment

Charles Crovo aka concerned quill

AUTHOR: karma - (United States of America)

I am a person who was taken advantage of by Charlie and Jill. I suspect this concerned quill is involved with the Crovo's in there illegal dealings. (or a payoff) I am sure Justice will prevail with these evil horrible people. I think that making people aware of these crooks is very admirable. I think God needs to have mercy on Charlie and Jill who are constantly being sued but settling before their crimes go before a jury and become public. How these awful people can put their kids through this....well I just wonder how they sleep at night, and it is no wonder Charles is in the bottle every night. Justice is inevitable. 
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#4 Consumer Comment

Still looking for what is written by Charles?

AUTHOR: Concerned Quill - (USA)

I am sorry Jenny. I was looking for the rebuttal from Charles and do not see it. If you are stating that I am he, you are incorrect. Concerned Quill is my name that I write under and have published under. You do not have the right to misrepresent me or any part of my name in your quest. I can and will defend that in any forum.

I did look into this and was able to determine the property you speak of through the extensive inflammatory postings you have devoted so much time to. In todays economy most are lucky to have any type of recovery from an investment with real estate investment at the top of the list.

I am perplexed at your words typed with such conviction and yet there are no legal proceedings with your name on them as the plaintiff. If your words are written with the intention that all readers should comprehend them as truth, then where is the prosecution followed by the traditional guilty finding. We live in a country that teaches us that all are innocent until proven guilty but somehow you have decided to take another path here with the expectation that all will just believe what you write. Perhaps your thinking is just that if you put it on the internet it will make you all powerful and render victims incapable of proper defense. Maybe you missed the class that told you due process allowed all a fair and impartial forum that allows the truth to be told. Some will turn to other methods and surpass what we all have a right to because they want to use a forum to impact another individual, family, or business the way they want. This is usually proven to be because the statements
are without merit, false, and or exaggerated and if tried in court would most definitely render all comments libelous and defamatory.

Do unto others as you would have done unto you. When others act in a way that causes you harm, let God or the legal system deal with it. Cyber bullying only makes you look bad and desperate for attention. The audience you seek is smarter than that.

Again, my experience with Charles and his family has been very positive, on the other hand, thus far, my experience with you has only caused me to come to this conclusion henceforth the aforementioned.

May God help you find peace in your heart and life that you may put this behind you.

May God have mercy on your soul!
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#5 Consumer Suggestion

put them in jail

AUTHOR: sippiwissett trust - (United States of America)

If the authorities in massachusetts would start prosecuting white collar crime maybe people like this would stop stealing from others
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#6 Author of original report

Charles Crovo Is a fraud!

AUTHOR: Jennifer Prada - (United States of America)

This rebuttal obviously written by Charles Crovo is a joke. I would suggest going to the Barnstable County Courthouse where they were just sued last month in Superior Court for stealing and forging documents. They lost. On the docket yesterday yet another lawsuit against the Crovos. Furthermore, do contact some of their vendors who the owe money to, there are many. Charlie and Jill live by stealing plain and simple. Do not do business with them!
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#7 Consumer Comment

Constructive Reasoning

AUTHOR: Concerned Quill - (USA)

I came across this post by accident and found myself appalled and yet quite perplexed. The words used to describe this person, his business, and his family are quite convicting and intended to cause hurt and damage. Although our constitutional right is to exercise our free speech liberties, the tactics one will choose at times can be demonstrative of desperation to be heard in any forum. Social media is becoming, more and more, the chosen path to air such emotion and most often done so without consideration for the true depth of exposure for all parties involved.

Firstly I look at this posting and I think, I know these people mentioned in this forum.They are local business owners. Charlie is a family man with a wonderful wife named Jill and two beautiful children.

I have had many business dealings with Charlie and his wife on multiple facets. The interaction with them has never been anything less than professional, courteous, humorous, and enjoyable to say the very least.

Dunhill companies, Weichert realty, Dunhill Landscapes, and any associates to include sub- contractors and vendors pertaining to Mr. Crovo, family and companies, have provided services to myself on many occasions of the past several years. He built my first and second house and I am positive that if he is available when I am ready, he will build my third house. For more than ten years I have utilized and referred Charlie, Jill, and Dunhill respectively, and have never had anything less than gratitude and remarkable success.

My financial arrangements, payment structure, progression dates, and expectations were not only met but exceeded on all levels. This is only to be echoed by my friends and colleagues of more than a dozen individuals and families that I brought directly to Charlie over the years. When I met Charlie and gave him an opportunity to bid on my home I was very impressed with him and his associates. My wife and I did an extensive background check and research on him. We also did it a second time when he built my second home (less than 5 years ago). This examination included but not limited to their financial stability and credit, relationship with sub-contractors, meeting deadlines, relationships with customers before and after a project, and the standings of accounts with local businesses they use for raw materials to build a house. The reputation based on results was remarkable to say the least.

We based our decisions and actions on what we learned and the way we learned it. I can only suggest to any person or persons that find this.that you pursue your endeavor the way we did, with an open mind, and you will not be disappointed.

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