- Report: #1159777
Report - Rebuttal - Arbitrate
Complaint Review: WELLS FARGO BANK
WELLS FARGO BANKNationwide USA
WELLS FARGO BANK; Mr. Dennis Christie; A. Garrett Wells Fargo's mishandling of our late Mother's bank accounts and our family wants to know, where's the money? Nationwide
*Consumer Comment: Been there I agree with the complainant
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Our mother passed away on January 9th, 2010 and changed her WILL 5 days prior to her passing. She left behind two Wells Fargo bank accounts and 6 months prior to her death, these bank accounts were POD to the Arizona Humane Society. Our family can't get any truthful information as to how and why?
After she passed, I became the Personal Representative of her Estate and I am also one of her living children. I was able to obtain her death certificate and provided it to a Wells Fargo branch in Phoenix, AZ in order to close out other bank accounts etc., our mother had with Wells Fargo.
For 4 years, I have been sent statements, tax interest documents and letters regarding these bank accounts. The Arizona Humane Society was never made aware of these accounts for 4yrs by Wells Fargo. Wells Fargo updated my address every time I moved for the last 4yrs, These bank accounts sat in dormant, collecting interest. [continued below]....
The POD paperwork was not completely filled out. There is no Arizona Humane Society address, phone number or EIN# which is needed in order to notify the beneificary (POD). I was told by a Wells Fargo Branch Manager, Mr. Dennis Chrisite in Marietta, Georgia that it's not needed. Then how does a bank notfiy the POD receipent? I was also told by the same branch Manager that Wells Fargo was waiting for the Arizona Humane Society to contact Wells Fargo. How was The Arizona Humane Society to know that a non-profit organization was named POD of these bank accounts?
On May 23rd, 2014, I receive two letters regarding each account, that they were closing them and mailing me a cashier's check for each bank account to my current address. There is no indication of a POD or Arizona Humane Society on these letters. We want to know why Wells Fargo is changing it's tune when I was told by the same branch manager in Marietta, Georgia that these letters sent to me were for my information, which does not add up to what the letters state.
On June 18th, 2014, both accounts were debited out, including the interest, and as of today, no one from the Arizona Humane Society, nor Az Humane Society's Attorney, has been in contact by Wells Fargo, nor have they recieived the cashier's checks.
Where the money?
Our mother's legal name is Ms. Barbara Battey and those bank account was intially set up under my legal name of Bobbi Battey. No indication anywhere on those bank accounts as to what Ms. Battey's legal name was. Why is that?
I get a letter dated June 30th, 2014 from a A. Garrett, Wells Fargo Senior Correspondence Specialist stating that they can't provide me with any information in which does not help us alleviate our continued frustrations regarding the actions made by Wells Fargo in the last 4yrs.
Our family needs your help please. Thank you for your time
This report was posted on Ripoff Report on 07/05/2014 07:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/WELLS-FARGO-BANK/nationwide/WELLS-FARGO-BANK-Mr-Dennis-Christie-A-Garrett-Wells-Fargos-mishandling-of-our-late-M-1159777. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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