- Report: #1037477
Report - Rebuttal - Arbitrate
Complaint Review: WELLS FARGO
WELLS FARGOWFCC CUSTOMER CORRESPONDENCE,P.O BOX 560947 CHARLOTTE, North Carolina United States of America
WELLS FARGO TOOK BACK MY LINE OF CREDIT BECAUSE I'M ONLY MAKING MINIMUM PAYMENTS CHARLOTTE, North Carolina
*Consumer Comment: Not a RipOff
*Consumer Suggestion: More info
*Consumer Comment: misconception
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3 weeks ago( March 8th,2013) I was told by Matt and his supervisor Kinney in Salem Oregon I would be receiving a call in 3 to 5 business days. Never received that call. So I followed up last Friday, March 15th 2013.
Spoke to Erin, another customer service representative. I explained the situation all over again. She informed her supervisor of my complaint.
Her supervisor Tiger Gliba told her to tell me, that he would be emailing the executive office and that I would be emailed back. I have never received the email. On Wednesday March 20th,2013 I called customer service again.
I spoke to Griselda in Salem Oregon. Supposedly her supervisor Victor was on the line calling the executive office, but the line was busy. Griselda told me that I would be receiving a call back within a half hour to an hour that day. I asked her was she sure because of the time difference. She assured me that I would be definantly be getting a phone call back within the time frame she gave. I never received that phone call.
It's now Saturday March 23. I have done nothing wrong but make on time,minimum payments. Your rules clearly state"you must make your minimum payments and on time". Yet my line of credit was taken away. Wells Fargo I'm not going away until my complaint is resolved...
This report was posted on Ripoff Report on 03/23/2013 08:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/WELLS-FARGO/CHARLOTTE-North-Carolina-28256/WELLS-FARGO-TOOK-BACK-MY-LINE-OF-CREDIT-BECAUSE-IM-ONLY-MAKING-MINIMUM-PAYMENTS-CHARLOTT-1037477. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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