- Report: #849491
Report - Rebuttal - Arbitrate
Complaint Review: WEN by Chaz Dean
WEN by Chaz DeanInternet United States of America
WEN by Chaz Dean Guthy Renker Over $1300 Taken From My Account In One Year for Sample Products. Internet, Internet
*Consumer Comment: 2012 Guthy-Renker WEN Hair Products
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When I had called to order a sample, the operator at the time asked for my credit card info so to pay the S&H. At no time during that call did she tell me any "catches" or "fine print" warnings; not even to call back as an obligation to cancel a 30 day trial fee (Although there wasn't one).
I still have the samples till this day for two reasons; 1. The product does not mesh well with my hair; and 2. I kept as proof being as I had a hard time suing the company for the amts. they ripped me off for.
I realized one year after I had ordered the samples, that over $100 per month was being deducted from my bank account after I had lost my job and funds I had left were one day gone.
When I called my bank asking who'd deducted my monies, the operator told me the hair company Wen has been taking over $100 per month from my account for the past year.
So I call them, and the operator on the other line gives me jibberish as to how I'm obligated to paying the company these phenominal fees each month simple because I agreed to pay with credit card for the samples; can you believe it; over samples; I was obligated to pay some sort of "initiation" fee just to have samples mailed.
I told her it was against the law and it was not acceptable what they've been doing. I then cut her off from her trying to talk over me and tell her to take my name and info out of their system. Infuriated, I called my bank telling them to put a stop to their deductions and then contacted he better business bureau.
Only problem at that time, I didn't have any extra funds to file the paper work, etc. Until Wen mysteriously started coming back onto the tv ads recently, I had got caught up with work and all, and forgotten about pursuing this company for all the monies they've taken from me. I have the products as proof, still at the same address after all these years too.
I'd like to set up a petition to go about bringing this bogus company to court and refunding me my monies. Anyone who'd be interested in helping me get started with this please get n touch with me.
This report was posted on Ripoff Report on 03/06/2012 10:50 AM and is a permanent record located here: http://www.ripoffreport.com/r/WEN-by-Chaz-Dean/internet/WEN-by-Chaz-Dean-Guthy-Renker-Over-1300-Taken-From-My-Account-In-One-Year-for-Sample-Prod-849491. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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