As a stay at home mom and online college student I thought West was the answer to my prayers!! Boy was I fooled. More like a nightmare! To start with at no time in the application process or testing do they mention the word, "UPSELL". It is only when you are "accepted" as a contractor and you are 2 or more hours into their 8 hour training that you realize, "Wait a minute, I thought I was doing Customer Service and just taking orders over the phone?". It's then that they sneak that bit of info into your brain, like it's going to slip by you.
You are expected to say everything in the script EXACTLY as it says, VERBATUM according to the training. Then it's 2 "no's and go". You are actually instructed to harrass the customer which is scripted in a way that anyone would get confused answering the question and end up with a $39.95 charge on their credit card that the person would actually have to think about to figure out where it's from. Unethical to say the least. Then, you are lucky to get even 10 hours a week, and mostly at 2am to 4:30am. They underpay most of the time and you don't get paid for the training like it says you will or "brainwashing" as I refer to it, or ALL of your time that you sit there waiting, talking and logging the call. The system they use is not very user friendly at all. So on top of learning all their RULES, you have to learn all the computer screens and such. All of which you do without getting paid. And if you do not do exactly as they say, you are fired! How do you fire a Contractor??
Morally, I just could not do it for more than 1 night. This company is a complete cult atmosphere, and is absolutely a HUGE SCAM. BEWARE WAHA!
Greensboro, North Carolina