I took $15000 to Memphis Tennesse in February 2008 to west Memorials to purchase a grave monument for my son Noah who was killed in a vehicle accident. Arrangements were made and promised delivery by September 2008
They were unresponsive to E-mails and phone calls during the duration.
Final delivery was on November 26, 2008. They were supposed to contact the cemetary and myself of delivery, they Did not. When I came home from work and saw the monument, I found that of the 2 bnonze plaques on the monument , one was fine, the other one was extremely bowed out with a 1/2 inch gap in the center. A cross and star on the front of the monument were supposed to be inset, they were not. They were not even flush with the marble, both were mounted crooked and you could see the mounting pins on the cross.
I immediately contacted Missy West, who became very defensive and nasty. Saying it was fine, nothing was wrong. This is so idiotic that anyone could think this would be acceptable for $25000. They had been paid $21000 at this point. Missy was so irrational, she even argued to another person who was in the graveyard when I ask him to try talking to her and explaining the situation, since se had made me too mad to try talking to her anymore.
I immediately contacted my attorney who instructed me to take pictures of the plaque,take it to another memorial comapany for evaluation. I took the plaque to Jonas Memorials in West Harrison indiana , who wrote out a paper detailing the bowed bronze. Jonas also informed me of who the manufacturer of the bronze was and how to contact them.
I contacted my attorney, contacted the Better Bussiness Bureau in Memphis, send an E-mail to West explaining what we intended to do. The manufacturer of the plaque, Trigard Bronze in Danville Illinois who requested pictures. They responded in writing that they would straighten the plaque and return it to me. West memorials contacted them and coerced them to return the plaque to them. Then West Memorials left a message on my phone telling me to send them the rest of the money and they would return the plaque. They also left a phone message for my lawyer saying they would come up and reposess the monument.
We have tried to handle this nicely, have advised them to please work with the legal system , through the courts to straighten this out. they continue to threaten to take my sons monument - I have pai $21000 on this so far, my lawyer instructed me to not remit more money until satisfactory corrections were made. PLEASE HELP ME.. The police dont know what to do , I have contacted the FBI, US attorney Generals Office, no help... Please help me.
Rising Sun, Indiana