• Report: #337013

Complaint Review: WESTERN UNION PREPAID MASTERCARD

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  • Submitted: Wed, June 04, 2008
  • Updated: Wed, June 04, 2008

  • Reported By:detroit Michigan
WESTERN UNION PREPAID MASTERCARD
WESTERNUNION.COM Nationwide U.S.A.

WESTERN UNION PREPAID MASTERCARD WESTERN UNION PREPAID MASTERCARD CLOSES ACCOUNT WITH $200.00 Detroit michigan

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Here's the short version. I have a prepaid Mastercard through Western Union in order to do online shopping. Its rarely used but I make sure it stays active. I had not used the card since Sept 2007 and decided that I would use it to make some birthday purchases now in May 2008. I phoned Western Union customer service to verify that the card was indeed still active, and was told that it was. All I needed to do was load funds and begin shopping. So just to be sure I loaded $50 on May 24, 2008 because that would not be a huge sum to lose in my opinion. After the funds loaded I then ordered something and everything went through without a problem. On May 29, 2008 I loaded an additional $200 so that I could make the actual birthday purchase that i wanted. I called customer service to check the account balance and the funds were verified by the nicest representative, all is well. June 1, 2008, I go online to make the purchase and BAMM the card is declined TWICE. So I immediately call Western Union customer service where Im informed that the card account had automatically been closed due to non-usage. I was stunned. I was officially ripped off. I asked why my account had been closed and was told that I had called in and requested that it be closed on May 29th. I was told repeated by Jesse and Jesse impersonating a supervisor that the account closed when it reached a zero balance on May 30, 2008 the day after I deposited the $200. I was told that there were no transactions between the first load on May 24, and the $200 load. So my original purchase just disappeared. Now not only had a deposited $250 dollars but I had no transactions and had requested my account closed when I called and checked my balance. Keep in mind that I supposedly requested it closed only after I put $250 into it. I would have thought to spend that money or at least withdraw it before I closed my account. So instead of admitting the mistake Im told that the account will be back open but it will take at least 5 business days and also the money may not be on the account. They don't call it RIPOFF for nothing beware.

Kevintboyd
detroit, Michigan
U.S.A.

This report was posted on Ripoff Report on 06/04/2008 09:06 AM and is a permanent record located here: http://www.ripoffreport.com/r/WESTERN-UNION-PREPAID-MASTERCARD/nationwide/WESTERN-UNION-PREPAID-MASTERCARD-WESTERN-UNION-PREPAID-MASTERCARD-CLOSES-ACCOUNT-WITH-200-337013. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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