- Report: #884797
Report - Rebuttal - Arbitrate
Complaint Review: WESTERN UNION
WESTERN UNIONInternet United States of America
WESTERN UNION CANCELLED TRANSACTION AFTER MADE BUT KEPT OUR MONEY Internet
*Consumer Comment: It seems somehow they can legally do this...
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I contacted Western Union via phone to arrange for a payment to Santander Co. in Texas. Went through the entire process, explaining that I would be using my husband's debit card since it was the only account currently open. The agent didn't mention it being an issue and we continued the process. She then transferred me to their "Validation Dept." The man I attempted to work with spoke very little English. But he explained they would have to cancel the transaction because I couldn't use his card.
Fine. I said goodbye and they sent me an email confirming the cancellation. My husband signed onto his bank account to discover they had already TAKEN THE MONEY OUT OF OUR ACCOUNT! Even tho they cancelled the transaction, they still took our money. It's 36 hours later and after many, many calls to both Western Union and our bank, our money has still not be refunded. Western Union has created a process that immediately places customers at a disadvantage. By taking our money BEFORE the transaction was approved, they ACTED FRAUDULENTLY. This was an emergency situation for us. We are struggling financially like millions of others in this country and the money they took was almost everything we have at the moment. And, we have been unable to make our payment to Santander as promised which has opened us up to penalties and loss of valued personal property.
This report was posted on Ripoff Report on 05/18/2012 03:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/WESTERN-UNION/internet/WESTERN-UNION-CANCELLED-TRANSACTION-AFTER-MADE-BUT-KEPT-OUR-MONEY-Internet-884797. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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