- Report: #1056901
Report - Rebuttal - Arbitrate
Complaint Review: WESTGATE RESORTS
WESTGATE RESORTS2801 Old Winter Garden Road Ocoee, Florida USA
WESTGATE RESORTS STAY AWAY Ocoee Florida
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I was pressured to buy a timeshare. I was given different offer than what I was actually gives. Sales representative cheated us.
We were kept in a room for 8hrs and forced to buy a timeshare. At the time of purchase we were told that every other year we can have 1 week any time during our year to take vacation. This year we decided to take it and were told that we have to pay $2,0000 for 1 week!!!!! That is not what our sales rep. told us at the time of purchase. We felt pressure at the time, we were not given time to read what we signed and she certainly did not tell us there was a cancellation time. We were under pressure and intimidated. We were told that if we did not purchase anything, we would pay $600.00 for the weekend we were staying. We were cheated, intimidated and pressured to buy. I would like to give the timeshare back. We do not want anything else to do with the timeshare.
I was never told that I had a cancellation option. The Sales representative stated that there was no cancellation and that once we signed it was all final. She also told us that if we did not purchase anything that day, that we would end up paying $1,000 for our stay. We were pressured, we were not given a chance to read through the papers and the documents we signed we were not given a copy. She stated that they would be mailed to us which never happened.
When you call the customer line, the representatives are rude and aggressive. They are like parasites. They try to suck all you have. They only care about payment and not about you as a "client". I was promised a time share that I would be able to use every other year WHENEVER, any month of the year, and at the end it was all false information.
We were thinking to change our reservation for 3 days instead of 2 because we experienced bad weather so the rep told us that if we did not purchase, our stay would be $600 for 2 days and $1,000 for 3 days. This was totally unexpected and of course we were not ready to pay $1,000. That is absurd. She pressured us this way to sign the documents for the time share. We overheard when she told her manager that she needed the commission.
WESTGATE RESPONSE TO BETTER BUSINESS BUREAU:
Westgate Resorts is in receipt of your additional correspondence regarding Ms. Lijeron' s recent complaint. We appreciate the opportunity to respond.
Regarding the cancelation policy, please refer the consumer to her signed Contract for Purchase and Sale document, which states the number of days the consumer has to cancel the contract and also provides detailed instructions on how to do so within the rescission period. This information is in BOLD print directly above the purchaser's signature line. Had Ms. Lijeron followed these instructions and opted to cancel within these guidelines, Westgate would have honored her request, canceled the contract, and refunded all monies paid.
As previously stated, Westgate Resorts denies that it or any of its representatives forced Ms. Lijeron to purchase her timeshare ownership. Westgate's position remains unchanged. Ms. Lijeron' s Contract is valid, legally binding, and will not be canceled due to unsubstantiated verbal misrepresentations.
Westgate considers this matter closed.
Owner Relations / Correspondence
IF YOU HAVE BEEN CHEATED BY WESTGATE LIKE I WAS, REPORTED TO BETTER BUSINESS BUREAU. CONSULT AN ATTORNEY AS WELL. WE ARE WORKING ON FILING A LAWSUIT AGAINST WESTGATE. POST YOUR REVIEWS SO THAT OTHER PEOPLE DO NOT FALL FOR THESE CHEATERS!!!
This report was posted on Ripoff Report on 06/06/2013 10:17 AM and is a permanent record located here: http://www.ripoffreport.com/r/WESTGATE-RESORTS/Ocoee-Florida/WESTGATE-RESORTS-STAY-AWAY-Ocoee-Florida-1056901. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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