• Report: #212697

Complaint Review: WFS Financial Santa Ana, CAS

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  • Submitted: Mon, September 25, 2006
  • Updated: Tue, April 08, 2008

  • Reported By:Vernonia Oregon
WFS Financial Santa Ana, CAS
Santa Ana, California U.S.A.

WFS Financial Santa Ana, CAWFS Financial Santa Ana, CAS ripoff, threats, extreme rudeness, Barbara Santa Ana California

*Consumer Comment: Payments to principal, refinancing etc.

*Consumer Comment: Returning the car will be of little help to you

*Consumer Suggestion: Returning the car won't solve anything.

*Consumer Comment: Wow, what did I do to you?

*Consumer Comment: Wow, what did I do to you?

*Consumer Comment: Wow, what did I do to you?

*Consumer Comment: Wow, what did I do to you?

*Author of original report: Read the post before commenting please...

*Consumer Suggestion: Dave is 100% right...

*Author of original report: You're a bored idiot troller

*Consumer Comment: Tell me again why this is a Ripoff?

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I temporarily misplaced my loan agreement and submitted an email to WFS inquiring what my percentage rate is because after paying on the car for almost two years, my balance only went down 3k dollars (I'd paid over 5k into it). No answer to my emails. I finally called them and one rep said it was 9.9% but put me through to someone else who said it was 11.9 and when I was shocked at that high of a rate I was put thru to someone else who said it was 13.9.

I couldn't believe it...and I owe on the car for 5 more years...at this point I owe several thousand more than it's worth. I told them to come pick up the car. They said a manager would call within the week. A month later (after no payment received) Barbara calls and harasses my husband and tells him she knows our reason (principal of the whole thing) is not the REAL reason and we must be in a financial mess. She's rude, demeaning and wouldn't let my husband speak. This happened several times over the next month.

I finally took the last call and talked w/ Jason who was very friendly and he agreed that he'd send someone on "Monday" to get the vehicle and reiterated what Barbara said "clean the car and leave the keys in it". That was a month ago. They both insisted also that I must have damaged the car otherwise I wouldn't be giving it back based on just principal alone. Not so, the car is in mint condition.

One thing I find very odd is them stressing that I should leave the keys in the car so the tow guy can get into it. Yea, and anyone else who wants to get in and drive off. I'm not leaving keys in the car...and I'd think I'd need to sign some paperwork or something otherwise any tow company can come and get it and say that they didn't get it. Free car for them to chop. I haven't made a payment since July 10. For over 2 months they've said they'd come and get it and haven't. I saw on my caller ID today that I missed a call from them...they didn't leave a message.

Also, they did the insurance fraud thing to me too...sent me a notice saying that I didn't have insurance and that they're going to provide it at a cost to me if I don't show verification in a specified time. I did and they didn't.

Another thing, I've always paid more than the minimum due and always had it come directly out of my account each month thru Bill Pay...Barbara sneered and said I've been late on payment every single month. When we told her to recheck her records she said she couldn't but she's pretty sure that I was always late.

Jason says this type of behavior from her isn't allowed by WFS and that she would be reported. Oddly, I didn't remember her name but when I described how rude she was, he knew who she was and confirmed it further when I said she sounded androgonic.

Helen
Vernonia, Oregon
U.S.A.

This report was posted on Ripoff Report on 09/25/2006 06:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/WFS-Financial-Santa-Ana-CAS/Santa-Ana-California-92799/WFS-Financial-Santa-Ana-CAWFS-Financial-Santa-Ana-CAS-ripoff-threats-extreme-rudeness-212697. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 11Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Payments to principal, refinancing etc.

AUTHOR: J - (U.S.A.)

Here are some responses to your issues. First, I don't know about the different rates that they are giving you. The APR can sometimes be slightly higher than the actual rate, but usually only by a half percent or so.

But WFS is a subprime lender. they don't typically give you 9% rates, 12% sounds more like something that you get from them.

I paid $12,000 over two years, but only paid $5000 down on the principal because they way they structure the payments, the first two to three years, a very large portion of the payments you make are going to interest only.

Also, I had been trying to pay over my monthly payments, but WFS won't do that. If you want to pay an overage and have it applied to principal, they require you to send a seperate check, by mail, and indicate that it is for principal. When I asked them where the extra money was going to. I was told that it was just applied to the next months payment. It sounds like they want to make it difficult for you to pay towards principal. There is apparently know way to make an electronic payment towards principal. You have to send a check by snail mail.

Also, for those who are suggesting refinancing the car. You aren't able to do that. When you buy a new car, it loses up to 30% of the value and since she wasn't paying down principal, the balance is more that the value. Even if she tried to refinance, most lenders wouldn't be able to because of the decrease in value, or her payments and terms would be almost identical.

But returning your car isn't going to help you either. It will go onyour credit as a repossession, they will sell the car at a discount and sue you for the remainder. They are not required to sell the car for market value at least in CA, they can sell it for $3000 and then sue you for the remaining $20,000.

Auto lenders are the only people I know who can take the Property, AND keep the money from the sale, AND still sue you for the full loan amount. Even your Home lenders can't do that. The worst they can do is take the house.

WFS does also get really nasty with their collection calls. I had some dingbat threaten to call the local authorities to notify them that I was "concealing the vehicle" and stated that that was a crime. It is NOT a crime for the registered owner of a vehicle to park their car where they wish.

She also called several days later and threatened to start a lawsuit for "replevin" which is a technical legal suit in which someone is able to sue for stolen property to receive the property or value. A registered owner of the car (me, or you) cannot be sued for keeping that property. (Well, they could sue you, but they would lose and then you could sue them for malicious prosecution).

The funny thing is that this WFS dimwit left these illegal messages on VOICEMAIL.

Also, be aware that WFS tried to claim that they are exempt from state laws regarding auto loans. See WFS v. San Francisco superior court re De La Cruz.

WFS is not a nice company. If you have to get a loan and it's from them, you had better expect high rates, long payment terms and you WILL get stuck in their loans and be upside down. If you can avoid them, do so. Forewarned.
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#2 Consumer Comment

Returning the car will be of little help to you

AUTHOR: Aafes - (U.S.A.)

Returning the car, voluntarily or not, will be of little help in your situation.

Interest rate aside. If the car is voluntarily or involuntarily repossessed the lender will sell the car at auction. The fees for the auction, the repossession (if involuntary) will be billed to you. At auction you will be lucky if the car is sold for 25% of your remaining loan balance.

The remainder of the loan balance, called a "deficiency" is still your responsibility. You will have no car, but a hefty bill to pay. It is relatively easy for a lender to get a deficiency judgement on an auto loan, therefore, if you don't voluntarily pay the deficiency you may find your wages or bank account garnished.

WFS Financial lends primarily to the subprime market (those with little credit or poor credit). The repossession (voluntary or not) and the deficiency judgement (if one is obtained) will go directly to your credit profile and you will find it difficult if not nearly impossible to purchase anything on credit from anyone other than another subprime lender.

Subprime lenders, as they deal with high credit risks, are not focused on customer service. They prejudge you as a potential deadbeat and will never treat you with ideal customer service.

If you were indeed granted a 9.9% loan, and have the loan documents to prove it, you should seek the assistance of an attorney. A letter from an attorney often works wonders with companies such as this.

Check your credit report NOW. If a representative said you were late with every payment it will show there. If they are reporting incorrectly and you were not late you can challenge the reporting.
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#3 Consumer Suggestion

Returning the car won't solve anything.

AUTHOR: Mike - (U.S.A.)

You need to fight them on the other points if it is true about the APR and the insurance, but your situation will be much worse if you let them take the car. They will still be calling you and possibly suing you about a large debt. And you will have no car, and terrible credit making it impossible to finance another one.

I suspect they're doing most stuff by the book here, a salesman may have told you you had 9.9% but you'd have to look at the papers you signed to see what the actual rate is.

If you really want to give up the car, first see if there's any way to sell it for the amount owed, usually there isn't but that would give you a clean legit break from them.

I suggest that you not give them permission to take the car, simply quit paying and wait for them to send someone to tow it away. This gives you more of a chance that you can avoid some of the further repercussions because they mess up on a technicality.
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#4 Consumer Comment

Wow, what did I do to you?

AUTHOR: Dave - (U.S.A.)

With that kind of attitude, the representative from WFS was absolutely correct in his/her comment about your mouth. That said, I don't know why you think I am an employee. You came on this site to get help, but you're going to find that there is no help for your situation, because you are in the wrong.

You still aren't 100% sure of your finance rate, because you got 3 different answers. But, that aside, it doesn't matter if you are paying 25% interest, YOU STILL SIGNED THE CONTRACT. Why are you in so much denial? Your contract states in black and white exactly how much you will be paying for the car throughout the life of the loan. It was explained to you. And you signed it. 17 months later, you want to give the car back. It seems that you may not be able to afford it after all, and that is why you are returning it. Nobody in their right mind has their car repo'd because they 'think' they are paying too much interest.
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#5 Consumer Comment

Wow, what did I do to you?

AUTHOR: Dave - (U.S.A.)

With that kind of attitude, the representative from WFS was absolutely correct in his/her comment about your mouth. That said, I don't know why you think I am an employee. You came on this site to get help, but you're going to find that there is no help for your situation, because you are in the wrong.

You still aren't 100% sure of your finance rate, because you got 3 different answers. But, that aside, it doesn't matter if you are paying 25% interest, YOU STILL SIGNED THE CONTRACT. Why are you in so much denial? Your contract states in black and white exactly how much you will be paying for the car throughout the life of the loan. It was explained to you. And you signed it. 17 months later, you want to give the car back. It seems that you may not be able to afford it after all, and that is why you are returning it. Nobody in their right mind has their car repo'd because they 'think' they are paying too much interest.
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#6 Consumer Comment

Wow, what did I do to you?

AUTHOR: Dave - (U.S.A.)

With that kind of attitude, the representative from WFS was absolutely correct in his/her comment about your mouth. That said, I don't know why you think I am an employee. You came on this site to get help, but you're going to find that there is no help for your situation, because you are in the wrong.

You still aren't 100% sure of your finance rate, because you got 3 different answers. But, that aside, it doesn't matter if you are paying 25% interest, YOU STILL SIGNED THE CONTRACT. Why are you in so much denial? Your contract states in black and white exactly how much you will be paying for the car throughout the life of the loan. It was explained to you. And you signed it. 17 months later, you want to give the car back. It seems that you may not be able to afford it after all, and that is why you are returning it. Nobody in their right mind has their car repo'd because they 'think' they are paying too much interest.
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#7 Consumer Comment

Wow, what did I do to you?

AUTHOR: Dave - (U.S.A.)

With that kind of attitude, the representative from WFS was absolutely correct in his/her comment about your mouth. That said, I don't know why you think I am an employee. You came on this site to get help, but you're going to find that there is no help for your situation, because you are in the wrong.

You still aren't 100% sure of your finance rate, because you got 3 different answers. But, that aside, it doesn't matter if you are paying 25% interest, YOU STILL SIGNED THE CONTRACT. Why are you in so much denial? Your contract states in black and white exactly how much you will be paying for the car throughout the life of the loan. It was explained to you. And you signed it. 17 months later, you want to give the car back. It seems that you may not be able to afford it after all, and that is why you are returning it. Nobody in their right mind has their car repo'd because they 'think' they are paying too much interest.
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#8 Author of original report

Read the post before commenting please...

AUTHOR: Helen - (U.S.A.)

...I didn't pay on this car for almost two years and then up and decided I didn't like that percentage rate. READ THE POST. I paid on the car for almost two years and wondered why so little was going to principal if I'm paying only 9.9%. After talking to them, they'd been charging me 13.9% which is NOT what is in my agreement! They've been charging more than what is in my loan papers.

This will be my last posting. It's a waste of my time. I didn't realize that I'd have to dumb it down so often.
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#9 Consumer Suggestion

Dave is 100% right...

AUTHOR: John - (U.S.A.)

Everything Dave says is accurate. This will cost you a bundle in the long run. After two years you decide you aren't happy with the rate? C'mon Helen, how about a little personal responsibility here. Why didn't you just try to refinance the car? JMHO

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#10 Author of original report

You're a bored idiot troller

AUTHOR: Helen - (U.S.A.)

Dave, You really should stop trolling these posts just so you'll can have something to say to make yourself feel like a big guy! Some of the things you said sounds oddly WFS familiar. Employee?

If you can't recognise the insurance situation and the changes of percentage rates I mentioned as rip offs, then you might be better suited to stick to ConsumptionJunction. Ya don't have be smart to figure out anything over there.
The "rip off" big guy is that I'm supposed to be paying 9.9% and for 17 months had been paying 13.9%.

Why don't you keep your sharp tongue lashings to yourself BIG GUY and stop picking on women. Are you physically abusive with women also? Got picked on a lot in school eh? Well stop taking it out on WOMEN. No one disrespected you MAN so do the same for others.

Make sure you understand a post before you jump in with both feet.
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#11 Consumer Comment

Tell me again why this is a Ripoff?

AUTHOR: Dave - (U.S.A.)

Just because you don't agree to the finance rate you SIGNED for, and you don't think that because the car is worth less than what you owe is fair, you are giving the car back and ruining your credit.

Now that makes sense! You know they will come after you for thousands of dollars after they sell the car at auction for THOUSANDS less than what you owe. So, instead of living up to your financial obligations, you will just give the car back because it's worth less than what you owe on it. Well lady, welcome to the real world of car buying.

Any car you buy is always worth less than the loan for at least 2-3 years, it's called DEPRECIATION. You didn't get ripped off. You are ripping the finance company off, or trying to anyway, but you will see what happens after they repo the car.

This has nothing to do with WFS, no matter how rude or how nasty they get with you. You are telling them that you aren't repaying the loan you got from them. They have every right to be nasty to you.
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