- Report: #124897
Report - Rebuttal - Arbitrate
Complaint Review: WFS Financial
WFS Financial23 Pasteur Irvine, California U.S.A.
WFS Financial mutiple lost payments, harassment, rude customer service. Rip-off! Irvine California
*Consumer Comment: This is a wonderful company
*UPDATE Employee: ITS YOUR MILITARY OFFICE WITH THE PROBLEM
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While this was going on, they called nearly every day, even early in the morning, and were very rude and harassing. They repeatedly asked to speak with my husband, even though my POA was on file and a note explaining his deployment.
After five months of this, a lady at the military finance office called and talked to them for three hours straight and it was finally resolved. Now we pay with credit card on their site. They recently posted an extra payment we did not make. Then they removed it and also removed the payment we had made. Now they are charging us late charges and requiring proof that we ever payed it.
This company has terrible record keeping and offensively rude customer service.
This report was posted on Ripoff Report on 12/29/2004 12:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/WFS-Financial/Irvine-California-92618/WFS-Financial-mutiple-lost-payments-harassment-rude-customer-service-Rip-off-Irvine-Ca-124897. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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