- Report: #120285
Report - Rebuttal - Arbitrate
Complaint Review: WILDE TOYOTA
WILDE TOYOTA3225 S. 108th Street West Allis, Wisconsin U.S.A.
WILDE TOYOTA HORRIBLE SERVICE ripoff BAIT and SWITCH on SERVICE WEST ALLIS Wisconsin
*Consumer Comment: Wilde Toyota Sucks
*Consumer Suggestion: Grow up.
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I was told that the service department was busy on Friday. But I was anxious to get my vehicle fixed, and so they scheduled me for first thing MONDAY.
I had to drive over 30 miles to the dealership to get my vehicle fixed. I was told that they would call me if any problems were encountered.
On Monday, I reported to my appointment on time, and they took my vehicle. They said that they would call me when my vehicle was done.
At 9:45, I rec'd a phone call that they could not fix my vehicle, because the PARTS WERE NOT IN YET! I was told that I could pick up my vehicle, and come back on Tuesday or Wednesday to get the vehicle fixed.
IS THIS BAIT AND SWITCH? Did they lure me in with a FALSE PROMISE to fix my vehicle on Monday? THEN switch me to Tuesday or Wednesday? In doing so, they kept me from going somewhere else!
I AM OUTRAGED. I took a day of vacation to play this game. I was asked to sign an order for repairs when I arrived; BUT I SIGNED THE PAPERS UNDER THE ASSUMPTION THAT THEY HAD THE PARTS!! Now am I stuck??
How do I get this resolved? HOW DO I get compensated for my time and trouble? How do I get reimbursed for a wasted trip, and a wasted day?
This report was posted on Ripoff Report on 11/29/2004 01:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/WILDE-TOYOTA/West-Allis-Wisconsin-53119/WILDE-TOYOTA-HORRIBLE-SERVICE-ripoff-BAIT-and-SWITCH-on-SERVICE-WEST-ALLIS-Wisconsin-120285. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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