- Report: #977928
Report - Rebuttal - Arbitrate
Complaint Review: WINE CHATEAU
WINE CHATEAUInternet, New Jersey United States of America
WINE CHATEAU WINE CHATEAU SHIPS THE WRONG MERCHANDISE. WHEN YOU RETURN IT, THEY NEVER SEND THE CORRECT ITEM THAT YOU ORDERED. Internet, New Jersey
I disputed the charge with my bank as I paid by debit card. The bank contacted Wine Chateau, and they said the item was replaced, when it wasn't.
I called them 3 times asking them to replace the returned merchsndise. I was told by 3 different customer service reps that the correct item would be sent out within a week. It never was.
This report was posted on Ripoff Report on 12/04/2012 01:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/WINE-CHATEAU/Internet-New-Jersey-/WINE-CHATEAU-WINE-CHATEAU-SHIPS-THE-WRONG-MERCHANDISE-WHEN-YOU-RETURN-IT-THEY-NEVER-SEN-977928. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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