- Report: #1079670
Report - Rebuttal - Arbitrate
Complaint Review: WIRELESS ADVOCATES
WIRELESS ADVOCATESInternet USA
WIRELESS ADVOCATES Scammers selling phones at Costco kiosk. and on the internet 1000's of Complainmts Internet
*UPDATE Employee: missing information
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I purchased my phone online at costco.com But then your transferd to Wireless Advocates Website but you still purchase through Costco so you have 90 days to return phone. I am with Sprint and my contract was up so I could now get a great price on a new phone. To do this you have to sign a new 2 year agreement and with sprint you have 14 days to try phone if you don't like you can return and you don't have to sign 2 year contract. Wireless advocates know's this. So when I purchased my new phone they did not process it for 5 days on the 5th day they charged my credit card. Then it took 3 days for shipping. I finally got my phone 8 days later called up Sprint and had it activated they told me I had 14 days to return it or I would be locked in for 2 year contract. The phone broke 8 days later so I took it back to wireless advocates inside costco and they said it was past my 14 days . They go by the day you first ordered the phone. THAT IS WHY IT TOOK 5 DAYS TO PROCESS THE ORDER AND ANOTHER 3 DAYS TO SHIP IT. They said there not goin to take it back but because it was costco they had to take it back, Costco is great. But then Wireless Advocates refused to call my service provider and tell them I returned the Phone so sprint would not release me from my 2 year contract. After 2 weeks and hours on the phone I finally got a reciept and was able to prove the phone was returned and Sprint released me from my contract . No help from wireless Advocates at all. I will never buy a phone from Costo or Wireless Advocates Again. Buyer Beware
This report was posted on Ripoff Report on 08/27/2013 09:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/WIRELESS-ADVOCATES/internet/WIRELESS-ADVOCATES-Scammers-selling-phones-at-Costco-kiosk-and-on-the-internet-1000s-of-1079670. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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