- Report: #448216
Report - Rebuttal - Arbitrate
Complaint Review: WIRELESS ZONE / VERIZION
WIRELESS ZONE / VERIZION1937 South Narcoosee Rd Saint Cloud, Florida U.S.A.
WIRELESS ZONE / VERIZION Will Not Honor Verizion 30 Day Worry Free Exchange and Refund Policy Saint Cloud Florida
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Thay said they could locate us another phone and have it shipped to there location. A week later they called and said they had gotten a phone from another state and we could come pick it up. We did this phone also is having problems so we called Verizion and spoke with a customer care specialist (5 times). They stated that they have a worry free policy and that we could return it back to Wireless Zone for a refund.
Went back to the location for the 4th time and the owner/manager refused to refund are mney saying they do not return accessories and the phone must have under 100 minu=. of usage, when I picked the replacement phone up how would I know if it was new or refurbished? Should I take thier word for it?
The owner/manager was rude to my husband laughed and said we would be back, he would not honor Verizions WORRY FREE policy. IS this the type of company Verizion wants to repersent them out in the marketplace?
Now we have a phone that is not working properly and had to sign a two year contract that we will have to pay on to cancel. All of this within a 20 time frame.
I would suggest that you do not purchase anything from this location they will not refund your money and will just smile and say TOO BAD your stuck.......
Verizion stated we must return the phone to the retailer where it was purchased, he will not refund our money or cancel the contract what do we do now?
Verizion will not work with us on finding a solution to this, but htis location is strictly a Verizion carrie and are repersenting Verizion - stay away from WIRELESS ZONE and think twice about signing a contract with Verizion Wireless.
saint cloud, Florida
This report was posted on Ripoff Report on 05/02/2009 06:59 AM and is a permanent record located here: http://www.ripoffreport.com/r/WIRELESS-ZONE-VERIZION/Saint-Cloud-Florida-34771/WIRELESS-ZONE-VERIZION-Will-Not-Honor-Verizion-30-Day-Worry-Free-Exchange-and-Refund-Pol-448216. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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