• Report: #1066888

Complaint Review: WISP

  • Submitted: Sun, July 14, 2013
  • Updated: Sun, July 14, 2013

  • Reported By: Pissed off Contractor — Bowmanville Ontario
WISP
4510 Concession rd 5, newtonville, Ontario, L0J1J0 Newtonville, Ontario Canada

WISP Christopher EvelynPresident 1-877-955-WISP (9477) 1-905-449-4183 chris@wisponline.ca http://w Chris Evelyn / WISP / RIPS OFF ANOTHER CONTRACTOR Newtonville Ontario

*REBUTTAL Owner of company: Unprofessional and Crooked Contractor

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We would like to advise all Contractors and Sub Contractors to stay away from WISP internet, Owned by (Chris Evelyn, Office located in Bowmanville and Newtonville, ON). This individual and his Wireless internet company had hired us to to his installs for him and proceeded to give us quite a few to complete. But when it comes time for WISP to pay the outstanding invoices he seems to disapear and then makes all kinds of excuses why he is not paying these. After which he proceeds to do his own re-evaluation on every invoice and starts to chop off travel time, expenses and even lowers the cost of the installs to suit himself. this leads to huge losses for the contracted company doing his installs. WISP (Chris Evelyn) also goes as far as telling you he is going to pay you on a certain date in full and then has the odasity to send you post dated cheques that weeks to months away and nowhere close to the amount oweing. [continued below]....

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To Date WISP (Chris Evelyn) is months behind on invoiced monies owed to us. We understand there has been other contractors ripped off by this individual in the past. We hope the message gets out there to contractors he tries to hire so they will be informed on what they are getting into with this company.


This report was posted on Ripoff Report on 07/14/2013 08:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/WISP/Newtonville-Ontario-L0J-1J0/WISP-Christopher-EvelynPresident-1-877-955-WISP-9477-1-905-449-4183-chriswisponlinec-1066888. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Unprofessional and Crooked Contractor

AUTHOR: WISP Internet Services - ()

I'm actually really surprised to see this posting on here, and especially surprised to find it posted right around the time that we settled this matter with this Contractor, who given the depth of their unprofessionalism and misbilling, is lucky they got paid at all. But let me back up a minute.

Despite the fact that this contractor didn't post their name or contact information, i know exactly who they are. WISP has only ever outsourced our installs to one company, and only for a period of about 5 months or so in 2013 before ultiamtely taking our installation process back in house, and it's because of our experience with this company that we decided to do so.

I won't stoop to naming this contractor and their company as i don't believe in Slander, even when it's true. Instead i will simply tell ourside of the story. We hired this company in Feb. of 2013 to perform installs and service calls for our company. At the time we agreed to a flat fee structure for these tasks, and agreed to a modest travel fee on a /KM basis. We'd used this contractor on several occasions already for large scale tower work and our dealings with them had been sufficent and without issue, so after the first few days of watching things closely, we gave them a fair amount of leeway.

They submitted their invoices daily, and we simply paid them without looking into the details too closely. But after a couple of months, I happened to sit down and actually look at an invoice as the amount on it had seemed odd to be. Something about it had caught my eye and upon closer inspection i found a number of mistakes on the bill, including travel charges that amounted to almost as much as the rest of the bill. I discussed this mistake with the contractor and they argued with us about it at first, before ultiately agreeing that it was a mistake on their side, and fixing the bill.

Despite this issue, i trusted them that this was a one time incident and a breif review of the rest of the invoices for that week showed that nothing seemed to pop out so we went on as we had been to that point. However over the next couple of months, the invoices continued to get larger. Our fee structure was based on a flat fee agreement, and so it was fairly easy to determine what we should have been paying each day with the only variable being travel.

By shortly before this post was posted, I had realised that something was seriously wrong. We had invoices totalling approx. $40,000 for less then 5 months of work and we hadn't done anywhere near enough work to justify even half that. So we dug into all the invoices, and at first it all looked normal, until we really dug in and began comparing each days invoice with the tasks being completed that day. And this is where we found the issue. This contractor was constantly having to go back to some jobs 2, 3, or 4 times because of mistakes on their part, or scheduling conflicts that they had, or parts that they had forgotten. They were charging us for each time they went onsite despite the fact that these issues were of their own making. They were in some cases double charging us, and on every invoice they were billing travel time based on the KM they would have drove to go from their office, to the job site, and then back to their office, despite the fact that they were only leaving from and going to their office once a day. This was resulting in many days where they were billing us for 1000 - 1500 KM of travel, when they'd really travelled a tiny fraction of that.

Obviously while we were investigating these things, we stopped paying this contractor. We asked for a couple weeks to review the nearly 100 invoices they had submitted by this point and compare them with our records. They were obviously upset about this, as they knew we'd realise what they had been doing.

So what happened in the end? We reviewed all the invoices, adjusted them according to what they should have been had we been billed in the way we agreed, which dropped the outstanding invoices by more then half. They disputed this, and we ultimately agreed to meet in the middle. In the end they got paid thousands more then they should of. But we weren't going to waste our time arguing over something that would likely have required court to resolve. We figured, karma would come back and get them eventually.

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