• Report: #262111

Complaint Review: WLI RESERVATIONS REWARDS; Webloyalty.com

  • Submitted: Fri, July 20, 2007
  • Updated: Wed, July 25, 2007

  • Reported By:Santa Paula California
home.reservationrewards.com Nationwide U.S.A.

WLI RESERVATIONS REWARDS; Webloyalty.com, Fandango.com Deceptively Takes Money From Your Checking Account Internet, nationwide *EDitor's Suggestions on how to get your money back into your bank account!

*Author of original report: WLI : refunded $50.00 like they said they would.

*Author of original report: Within 24 hours fo my original complaint, It appears I'm getting a REFUND directly from Reservations Awards, without involving my Bank!!

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I have always wondered how people wrote Ripoffreports.com about money being taken from their checking accounts without their permission. (I read this website on my lunch hour...) Well, TODAY I found out how it happens!!

This company I'm tee'd off at only took $10.00 from my checking account without my permission, but I discovered how they did it and I'm mad!! They are deceptive about it, and got my debit card info to my checking account from FANDANGO.COM . I know they did, because that's MY checking account, my husband does not use it, and the last time tickets were bought through Fandango in April, I used my debit card to do it. Last weekend my husband checked movie times ONLY on Fandango, got a message that said "click here for $10 reward", replied to the email that was sent, and botta-boom, botta-bing, that was the "agreement to take money out of the checking account"!! Deceptive cheats!! They use the LAST charge card #/debit card # to charge their $10.00 month for a "discount membership service"! I'm glad I caught it after just one rip-off!

There was the 800# next to their name on my on-line banking register. I called it, spoke with "Chris" who needed to verify my HUSBAND's email address, which I could verify. I do not use that email addy; he doesn't use my debit card, ergo another clue to how they ripped me off-- and got "the discount membership" stopped immediately. Imagine if I'd not bothered to check it very often!

So, now I know how people get ripped off without their permission. I'm warning everyone I know that those "click here for $10 rewards" is a rip-off. I've also had that pop-up on Chadwicks.com and Classmates.com, but I ignored them. My husband now knows (poor guy!) to trust nothing on the internet. Since I was a victim of forgery/embezzlment by another slime that got $500K with my forged signature, I trust NO ONE!!

Santa Paula, California

EDitor's Suggestions on how to get your money back!


Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!


Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.


If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

We are not lawyers.
We are not a collection agency.

We are Consumer Advocates.
...the victims' advocate

WE are Civil and Human Rights Activists

We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers
CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.

This report was posted on Ripoff Report on 07/20/2007 12:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/WLI-RESERVATIONS-REWARDS-Webloyaltycom/nationwide/WLI-RESERVATIONS-REWARDS-Webloyaltycom-Fandangocom-Deceptively-Takes-Money-From-Your-C-262111. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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Updates & Rebuttals

#1 Author of original report

WLI : refunded $50.00 like they said they would.

AUTHOR: Jan - (U.S.A.)

I checked my online bank statement today, and there 5 $10.00 refunds sitting there, just like WLI Reservations Rewards email said they would. I'm impressed... but more than ever, I'm even more cautious when shopping on line so this does not happen again... Anyone else who reads this, and you haven't asked for your refund from them, DO IT, and NOW! It was one of the most 'painless/hassle-free' things I've dealt with in some time, and I'm a medical insurance biller by trade! (talk about having some hassles to deal with to get paid...)
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#2 Author of original report

Within 24 hours fo my original complaint, It appears I'm getting a REFUND directly from Reservations Awards, without involving my Bank!!

AUTHOR: Jan - (U.S.A.)

WELL, after I was so angry on Friday, I have to share this and hope that ANYONE ELSE that was "caught" like I was will get the same responses that I have, although the refunded money has not yet appeared in my account. And apparently, they've been taking $10.00 a month since MARCH, and now say they will be refunding FIFTY DOLLARS to my account! I checked my bank statements, and sure enough, there's the charges, which look similarly like my $10.00 copays for my prescriptions, so I didn't question them at the time. BUT ON FRIDAY, some bell went off that something was wrong, and you know the rest of the story... BUT Please read my husband's inquiries through their own cancellation confirmation email and their responses --- and note that it's CLEARLY mentioned by my husband : "Per Ripoffreport.com....." which I believe was a GREAT HELP in getting a refund!

His email:
"I want proof by way of my internet use of what pathway/website I accessed that then gave you my "permission" to bill my wife's checking account for a $10.00 'membership'. The ONLY website we can even remotely think of is Fandango.com or Classmates.com. The 'membership' for your services has subsequently be cancelled per an email from Reservation Rewards today after my wife called to complain. ( and from that email: "This notice confirms that your last charge for your Reservation Rewards Membership took place on 07/18/2007 and effective 07/20/2007 you will no longer be charged. You can continue to use your Reservation Rewards Membership benefits until the end of the current paid term, which is 08/17/2007. Your cancel confirmation number is: S-16421157.)

"It obviously was not a conscienous choice that I made to allow you to bill for services I have no knowledge of signing up for, and I want to avoid whatever internet avenue "signed me up". Per Ripoffreport.com, this type of "transaction" by numerous "company" names appears to happen frequently to lots of internet users, and I think it's wrong.

I look forward to your explanation. "

"Dear Mr. Allen,

Thank you for contacting Reservation Rewards.

Our records show that you or someone in your household joined Reservation Rewards on February 16, 2007 through a special rewards program after completing an online transaction with Fandango.com. After your transaction you were offered and accepted a membership in Reservation Rewards. Immediately next to the offer, the Offer Details were displayed, which included the agreement that after your trial period ended we could bill the low monthly membership fee of $10.00 to the credit card, debit card or PayPal account you used for your transaction with Fandango.com.

Certainly, we will send to you a letter with the Offer Details. We will mail it to you at your Verizon.net email address which we have on file. If you cannot receive it through your email account, please let us know and give us your postal address.

This membership was cancelled on July 20, 2007 and we issued refunds of five $10.00 charges for the membership fees billed March through July 2007. Your refunds should show on your credit card, debit card or PayPal account within 3-5 business days.

If you require further assistance, please contact our Customer Service Department at 800-732-7031. Our Customer Service Representatives are available Monday through Friday 8:00 am to 11:00 pm, Saturday from 9:00 am to 6:00 pm and Sunday from 9:00 am to 5:00 pm ET.


The Reservation Rewards Team

Melvin Brand
Lead Representative
P.O. Box 855
Shelton, CT. 06484
Phone # (203)929-5668 Ext:62893
Fax # (203)926-8520


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