- Report: #273231
Report - Rebuttal - Arbitrate
Complaint Review: *WLI Reservation Rewards & Classmates.com
*WLI Reservation Rewards & Classmates.comwebloyalty.com , Connecticut U.S.A.
*WLI Reservation Rewards & Classmates.com Update on Reservation Rewards scam in obtaining information from Classmates.com Shelton Connecticut
*Consumer Comment: CM contact (unitedonline)
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Thank you for sending us your concerns regarding your experience and the charges to your credit card. According to our records you accepted an offer with one of our partners, Webloyalty, who offers Reservation Rewards.
In response to your communication to us, we will advise Reservation Rewards to cancel and refund (if applicable) your membership immediately. You will receive an email response within 48-72 hours from their customer service team verifying your request.
I understand and appreciate your frustration in trying to understand the billing on your credit card. I'd like to provide you with a little background that may help to explain why this happened. When you completed your Classmates Gold membership purchase or renewal, you were presented with an opportunity to participate in a free trial offer with Reservation Rewards. This offer was presented on its own individual page and included highlighted "Offer Details" and buttons labeled "Yes" and "No Thanks".
In order for your Reservation Rewards membership to be activated you would have had to enter your email address and selected the "Yes" button. By selecting "Yes" you authorized Classmates to provide your information to Reservation Rewards. Immediately above the boxes where you entered your email address is the statement: "By entering my email address as my electronic signature and clicking YES, I have read and agreed to the Offer Details and authorize Classmates.com to securely transfer my name, address and credit or debit card information to Reservation Rewards for billing and benefit processing".
The Offer Details, which were provided next to the "Yes" and "No Thanks" buttons, stated the length of the free trial, auto renewal information, the amount of the subscription fee, as well as a toll free number for cancellation. During the trial membership, Reservation Rewards sent out welcome and billing notification emails to the address you provided so that you may cancel and avoid being billed past the free trial period.
Again, I have requested cancellation and a refund (if applicable) for your subscription with Reservation Rewards. In the meantime, should you have any further questions or concerns, please feel free to contact Webloyalty's Reservation Rewards customer service team directly by email at email@example.com or via their toll-free number, 1-800-889-8776.
For more information regarding our Credit Card policy, visit http://www.classmates.com/cmo/terms.jsp .
Thank you for your membership and participation in the Classmates community.
Thank you for your cooperation and patience. As always, please let me know if I can be of further help.
Classmates Member Care Department
Of course, this is absolutely a lie. I never agreed to a trial anything, much less click yes to anything. Nor did I ever receive any emails from RR. I let Classmates know they should be ashamed to be connected to such a "partner." I am reporting Classmates as well.
This report was posted on Ripoff Report on 09/08/2007 06:09 AM and is a permanent record located here: http://www.ripoffreport.com/r/WLI-Reservation-Rewards-Classmatescom/Connecticut/WLI-Reservation-Rewards-Classmatescom-Update-on-Reservation-Rewards-scam-in-obtaining-273231. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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