• Report: #400200

Complaint Review: WMV*MATCH.COM

  • Submitted: Thu, December 11, 2008
  • Updated: Mon, December 15, 2008

  • Reported By:irvington Kentucky
Internet U.S.A.

WMV*MATCH.COM unauthorized debit Internet *EDitor's Suggestions on how to get your money back into your bank account that someone wrongfully takes it from you!

*UPDATE EX-employee responds: What to do if you there is a charge wmv.match.com

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I had an unauthorized debit to my account from WMV*MATCH.COM 800-326-5161 TX on 12/10/08 for $34.99. On my bank statement is looked like they debited and credited the account on the same day. I contacted my bank and will be watching it intensley. How did they get my info? Why did they credit it? I decided to report it so that others will be aware of this activity.

irvington, Kentucky

EDitor's Suggestions on how to get your money back!


Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!


Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.


If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder
Author of www.ripoffrevenge.com

Rip-off Report
PO Box 310, Tempe, Arizona 85280

This report was posted on Ripoff Report on 12/11/2008 07:57 AM and is a permanent record located here: http://www.ripoffreport.com/r/WMVMATCHCOM/internet/WMVMATCHCOM-unauthorized-debit-Internet-EDitors-Suggestions-on-how-to-get-your-money-400200. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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Updates & Rebuttals

#1 UPDATE EX-employee responds

What to do if you there is a charge wmv.match.com

AUTHOR: Me - (U.S.A.)

First of all, just to let all of you know Match.com is not a company who steals credit card numbers and charges them. I have had many calls from people just like you, or maybe by chance i have talked with one of you while i worked at Match.com.

If you see a charge from wmv.match.com, the first thing you should do is call your bank or credit card company. This is if you have never used Match.com before and never signed up. Let the credit card company know of the charge and request a new card number. The reason is because someone, a scammer probably, has obtained your credit card number somehow and is using it on match.com.

Usually when i received calls from customers in this situation, they informed me of other pending charges from numerous other dating sites. That is why it is so important to cancel the card number.

Secondly, call match.com to inform them (and any other sites if needed). If it hasnt been brought to their attention already, they will file a fraud report which gets sent directly to the executive team to get the charge(s) reversed. Some of you have probably been told there is nothing that can be done and to email executiveteam@match.com or another email address. I know some of you get angry at this. Let me explain why they say that...
Most of the time, Match.com is good about detecting fraudulent activity. When they detect it, the close the account and refund whatever card was used. That is why some of you have had a charge and then credited back. When this happens, the account is transferred to the executive team for their review. The customer service representatives can no longer see the account in their systems since it has been transferred. All they see is basically a ghost account stating in big red letters "BLOCKED".

For the people who have had the charges and then the charge was reversed. I would still advise you to change your card number. Someone, either close to you or a hacker, has access to that number and might use it again.

For the people who signed up for match.com and then got a renewal charge....
It doesn't matter if you sign up for 1 month, 3 months, or 6 months...there will always be an auto renewal program unless canceled before the end date. It is stated in bold black letters in a paragraph on the page where you enter your credit card information, and is also listed in the terms of use which is agreed to when you check the box. As with all websites, the terms of use is long and boring...that's why match.com has the paragraph on the page when you input your billing information about the auto renewal program. As with other websites...I know the terms of use is long and boring...but just scroll down to the billing portion to make sure there are no surprise charges.
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