• Report: #17767

Complaint Review: WORLDCOM WIRELESS

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  • Submitted: Thu, March 28, 2002
  • Updated: Thu, March 28, 2002

  • Reported By:CENTREVILLE MD
WORLDCOM WIRELESS
P.O. BOX 5211, NEW YORK, NY 10087 NEW YORK, Maryland U.S.A.

WORLDCOM WIRELESS TERRIBLE CUSTOMER SERVICE, WITH NO RESULTS! consumer rip-off fraud NEW YORK NEW YORK

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I received my cellphone in August 2001. The company had given me the wrong phone number. I called for months tring to get my cellphone number changed. Each time I called the one and only customer service number either I couldn't get through or when I did get through no one could solve the problem. I was put on hold then hung-up on.

It is now the end of March 2002. Finally, someone in customer service understood my problem and changed my carrier, phone plan, and order a new phone. Well, on three different occasions my phone was suppose to be delievered but wasn't. I called customer service and they kept telling me "We'll order it and send it right to you". EXCUSE ME IT WAS ALREADY ORDERED THREE DIFFERENT TIMES! I still don't have my phone. Without the phone I can not change the carrier or plan.

Customer service does not know what they are doing or talking about and neither do their supervisors!

I can't believe this company is still allowed to operate. I wish I had known about this before I signed up.

Neka
Centreville, Maryland

This report was posted on Ripoff Report on 03/28/2002 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/WORLDCOM-WIRELESS/NEW-YORK-Maryland-10087/WORLDCOM-WIRELESS-TERRIBLE-CUSTOMER-SERVICE-WITH-NO-RESULTS-consumer-rip-off-fraud-NEW-Y-17767. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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