- Report: #483911
Report - Rebuttal - Arbitrate
Complaint Review: WORLDWIDE TRAVEL CENTER W/ SUMMER BAY RESORTS, SUMMER BAY GETAWAYS
WORLDWIDE TRAVEL CENTER W/ SUMMER BAY RESORTS, SUMMER BAY GETAWAYSwww.summerbayresorts.com Internet United States of America
WORLDWIDE TRAVEL CENTER W/ SUMMER BAY RESORTS, SUMMER BAY GETAWAYS Summer Bay Vacations, They are trained to lie, cheat or leave out information concerning the vacation packages. They lied when I asked them about details concerning this so called discouunt vacations! Ruskin, Florida
I was contact my a marketing company concerning great deals for vacations in various locations. I should have google summer bay resorts before actually buying but the thought just did not cross my name. The offer including 3 great discounted vacations. I almost forgot about them when the marketing company contact me by phone and I purchase an additonal 2 more getaways.
Anyway, I booked the trip to Orlando for 4 nights 3 days. I was told on the phone that I would receive 4 adult tickets to any parks in Orlando. I also had to pay the taxes for the hotel in advance. I still thought I was getting a really deal.
They told me over the phone that I had to go thru a one hour tour of their timeshare and then they would give me the tickets for the parks. I schedule my day around this one hour sale tactic.
I arrived in Clermont, Florida to at their information center and they gave me an voucher for the Holiday Express. I asked about the 4 tickets to parks. At that point they told me that my package only included 2 tickets. I thought how strange since I asked several times over the phone ..how many tickets would I receive and the person kept saying over and over again 4 tickets.
I check in to the hotel and they informed me of other additional charge of $21. I thought well now that is 2 lies. Because I asked the person over the phone several times and any additional charges. It did not bother me at all the $21 but the fact they lied was somewhat alarming. At the hotel I was awake until 1 am because there was a bus load of teenagers staying at the hotel. They were in and out of their rooms until about 1 am.
The next morning I went to my appt at 9 am. When I was signing up for my timesharing appt I was explaining to the clerk that I was unhappy about all the lies the company had already told me and I had a trust issue with them. Their sales manager came up and started almost yelling at me in front of my daughter and my 3 year old grandson. I have never been treated so unfairly and disrespectful in my life. The man was very anger and I really was so surprised I did not really react very much because I was exhausted from lack of sleep. Anyway, I asked for his name and he just really angry at me.
Next, the appt that was so suppose to be one hour. I told the young lady she had exactly one hour for her presentation. She then informed me that her presentation would be at least 90 mins. I was fine because I just wanted to get this whole thing over with. After spending 2 hours and 30 mins she was trying to close the deal. When I told her I was not going to buy the timeshare at this time but I would consider a later date she told me that I would not get my 2 tickets for the parks. I told her I did not care if she gave me the tickets or not. Then she said she was going to get her manager so that she would talk to us. I felt like hostage and as soon as she left ...me and my daughter and grandson we all ran out of the building!
This report was posted on Ripoff Report on 08/22/2009 12:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/WORLDWIDE-TRAVEL-CENTER-W-SUMMER-BAY-RESORTS-SUMMER-BAY-GETAWAYS/internet/WORLDWIDE-TRAVEL-CENTER-W-SUMMER-BAY-RESORTS-SUMMER-BAY-GETAWAYS-Summer-Bay-Vacations-T-483911. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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