- Report: #409679
Report - Rebuttal - Arbitrate
Complaint Review: WOW Internet And Cable
WOW Internet And CablePO Box 5715 Carol Stream, Illinois U.S.A.
WOW Internet And Cable Changes ips of their backbone routers to hide downtime. Worst ISP in the USA Carol Stream Illinois
*Consumer Comment: Not WOW! IP Addresses
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This persisted for 10+ days, where I could not do even the simplest tasks online. I finally was forced to change service. When I called WOW to disconnect the service, their routine of switching me from person to person got so old that I was forced to file a complaint with the BBB. They continued to bill me for 3 months, even after service was disconnected.
traceroute to yahoo.com (220.127.116.11), 30 hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 0.240 ms 0.201 ms 0.556 ms
2 * * *
3 172.31.34.238 (172.31.34.238) 11.180 ms 12.466 ms 15.390 ms
4 18.104.22.168 (22.214.171.124) 25.724 ms !A 23.887 ms !A *
I have days of tracelogs where this 126.96.36.199 router is down. Then it mysteriously changes ip on another day:
3 172.31.34.238 (172.31.34.238) 8.991 ms 7.906 ms 12.207 ms
4 * 188.8.131.52 (184.108.40.206) 21.155 ms !A 19.941 ms !A
Same router, same route. I've filed a complaint with the FCC against them, and with my local news station. They changed the ip of this router multiple times to make it look like everything was ok with their service.
This report was posted on Ripoff Report on 01/08/2009 01:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/WOW-Internet-And-Cable/Carol-Stream-Illinois-60197/WOW-Internet-And-Cable-Changes-ips-of-their-backbone-routers-to-hide-downtime-Worst-ISP-i-409679. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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