• Report: #665093

Complaint Review: WOZO.com

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  • Submitted: Tue, November 23, 2010
  • Updated: Wed, November 24, 2010

  • Reported By: Tammy — VANCOUVER Washington United States of America
WOZO.com
101 Federal Street, Suite 1900 Boston, Massachusetts United States of America

WOZO.com Took $59.98 (2 months worth of "membership" even after I cancelled, TWICE! Boston Massachusetts

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Following is a copy of the email I sent to "customer service" @ wozo.com....



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I have spoke with "James" the floor supervisor as well as many other customer service reps at your 877-412-3128 number and still have not gotten this matter tended to.

Supposedly I signed up for a "membership" on October 6th, unbeknownst to me you charged me $29.99 for not cancelling in the proper amount of time. I did however receive my 99 cent poster (Michael Jackson).

I noticed the $29.99 charge on my account and called about getting it refunded at the same phone number as above on October 14th. The person I spoke with said the shipment for November has already gone out and he will go ahead and cancel my account on this date (October 14th), so as soon as I return the new shipment I would get my refund of $29.99. I still have not received any other posters from your company as of today 11-23-10.

I again noticed yet ANOTHER $29.99 charge on my bank and called the same # as above on 11-17-10 and was told someone will call me to refund that within 2 business days, nobody called.

Called and spoke with a CSR and then transferred to James (supervisor) on 11-23-10 to get this resolved. James informed me he can only refund one month but this second charge should have never even been taken from my account. I did NOT authorize it. I want my $59.98 put back into my account ASAP. I did mention to both the rep and James that I have medication I need to buy with this money (that should never have been taken in the first place). I am now broke and need my medicine. I need this resolved today.

James also let me know there was nobody else I could talk to about this, he has no supervisor or manager that can talk on the phone. I asked him to email someone to call me back and he said there is nobody to do that.



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Following is their reply....





Hi Tammy,

I have conducted a thorough search of our phone and email records and there is no indication that you submitted a subscription cancellation request on October 14th or anytime before November 17, 2010. I find it unlikely that any of our call center agents would have informed you that you would receive a refund in 2 business days since they are authorized to issue refunds and they all know that refunds can take up to 2 weeks to process. Do you have the name of the call center agent you spoke to?

If you feel as if you are entitled to a refund, please wait for your new  posters to arrive and return them unopened with a tracking number to: 101 Federal Street, Suite 1900, Boston, MA, 02110. We will credit your account for $29.99 by the following months billing statement after we receive the posters.

Please enjoy this exclusive 15% off coupon code for all of your future purchases from Wozo.com: wozo15.

If you have any further questions, please feel free to call us on our toll free customer care line between 8am to 12am EST Monday through Friday and 9am-5pm Saturday and Sunday: 1-877-412-3128.

Very truly yours,
Won
Customer Service Representative



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If I have to I will get paper copies of my phone records that show I DID call this company on specified dates.  This is so totally wrong.  Hope there will be justice to my report and everyone else's from this company.

This report was posted on Ripoff Report on 11/23/2010 11:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/WOZOcom/Boston-Massachusetts-02110/WOZOcom-Took-5998-2-months-worth-of-membership-even-after-I-cancelled-TWICE-Bosto-665093. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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