- Report: #665093
Report - Rebuttal - Arbitrate
Complaint Review: WOZO.com
WOZO.com101 Federal Street, Suite 1900 Boston, Massachusetts United States of America
WOZO.com Took $59.98 (2 months worth of "membership" even after I cancelled, TWICE! Boston Massachusetts
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Supposedly I signed up for a "membership" on October 6th, unbeknownst to me you charged me $29.99 for not cancelling in the proper amount of time. I did however receive my 99 cent poster (Michael Jackson).
I noticed the $29.99 charge on my account and called about getting it refunded at the same phone number as above on October 14th. The person I spoke with said the shipment for November has already gone out and he will go ahead and cancel my account on this date (October 14th), so as soon as I return the new shipment I would get my refund of $29.99. I still have not received any other posters from your company as of today 11-23-10.
I again noticed yet ANOTHER $29.99 charge on my bank and called the same # as above on 11-17-10 and was told someone will call me to refund that within 2 business days, nobody called.
Called and spoke with a CSR and then transferred to James (supervisor) on 11-23-10 to get this resolved. James informed me he can only refund one month but this second charge should have never even been taken from my account. I did NOT authorize it. I want my $59.98 put back into my account ASAP. I did mention to both the rep and James that I have medication I need to buy with this money (that should never have been taken in the first place). I am now broke and need my medicine. I need this resolved today.
James also let me know there was nobody else I could talk to about this, he has no supervisor or manager that can talk on the phone. I asked him to email someone to call me back and he said there is nobody to do that.
I have conducted a thorough search of our phone and email records and there is no indication that you submitted a subscription cancellation request on October 14th or anytime before November 17, 2010. I find it unlikely that any of our call center agents would have informed you that you would receive a refund in 2 business days since they are authorized to issue refunds and they all know that refunds can take up to 2 weeks to process. Do you have the name of the call center agent you spoke to?
If you feel as if you are entitled to a refund, please wait for your new posters to arrive and return them unopened with a tracking number to: 101 Federal Street, Suite 1900, Boston, MA, 02110. We will credit your account for $29.99 by the following months billing statement after we receive the posters.
Please enjoy this exclusive 15% off coupon code for all of your future purchases from Wozo.com: wozo15.
If you have any further questions, please feel free to call us on our toll free customer care line between 8am to 12am EST Monday through Friday and 9am-5pm Saturday and Sunday: 1-877-412-3128.
Very truly yours,
Customer Service Representative
This report was posted on Ripoff Report on 11/23/2010 11:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/WOZOcom/Boston-Massachusetts-02110/WOZOcom-Took-5998-2-months-worth-of-membership-even-after-I-cancelled-TWICE-Bosto-665093. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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