• Report: #478521

Complaint Review: WPI FRIENDS

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  • Submitted: Tue, August 11, 2009
  • Updated: Wed, August 12, 2009

  • Reported By:Gulf Shores Alabama
WPI FRIENDS
www.wpifriend.com Internet U.S.A.

WPI FRIENDS has been charging $6.95 for months to my bank account for no reason Internet

* : Reply from iFriends

* : Another report on this company found on ROR

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I have been getting charged $6.95 to my bank account for some time now... I have no idea how they got my information but, I would like to be refunded my money... I have not bought anything from this site before, I do not even know what this site is... I would like to hear from the company and get some answers and get my account cancled and stop being charged... They have put me in some bad situtions some starting with puttin me being charged from my bank because they would take money out when I did not have enough to cover... I demend some answers from this company ASAP

Dubbs22
Gulf Shores, Alabama
U.S.A.

This report was posted on Ripoff Report on 08/11/2009 01:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/WPI-FRIENDS/internet/WPI-FRIENDS-has-been-charging-695-for-months-to-my-bank-account-for-no-reason-Internet-478521. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
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#1

Reply from iFriends

AUTHOR: Sarah - (U.S.A.)

Unfortunately, we could not find Dubbs22s account, because he did not give enough information in his ripoffreport entry.  Dubbs22, please contact our Customer Care center at 1-800-243-9726 and a representative will be able to locate the account and resolve the situation.

 

The only reason that you would have seen a charge from iFriends is if someone used your credit card and other personal information to open an account on the iFriends website and to use premium services.  We will be happy to look into this and share any information that we have.  Of course, if the use is unauthorized, we will gladly refund the charges, cancel the account, and block all of the information so that it can never be used again.  We also cooperate fully with all law enforcement.

 

Our company has been in business for 14 years, and we strive to provide excellent customer service and satisfaction.  We look forward to serving you.

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#2

Another report on this company found on ROR

AUTHOR: ReactorCore - (Canada)

I did a little poking around for you, and found another rip off report dealing with the came company under a slightly different name, that being "iWPI Friends". There was a response in that report from the person who runs the site, complete with a 1-800 type number for customer service. I'm including it below as delicious copypasta as a place to start...

Can I recommend in future you use the "search" function of the site to see if there are other reports for a company you think ripped you off? It may help you resolve your issue faster and save you some keystrokes to boot... :D Hope this helps...


Reply from iFriends/Webpower Customer Service - 1-800-243-9726
After we learned of this Rip-Off Report post, we attempted to contact Richard via the email address we have on file for him, but we were unable to obtain a response.

We sincerely regret any misimpression that Richard may have about our services and our company. Our company has a spotless 10-year-record with virtually all leading consumer protection organizations and agencies, and is well-recognized as an industry leader in the development of model consumer best practices in its internet business segment. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses" (https://www.truste.org/about/member_list.php). The members of the iFriends online community are particularly important stakeholders in that service, and we place enormous value on making certain they feel satisfied with our service.

The scenario described in Richard's complaint is not one that realistically could have occurred on our web site. We cannot, and will not, bill any credit card unless an authorized cardholder with extensive knowledge of the credit and billing information first registers an account with our service. All charges incurred by any viewer on our service following registration are clearly and conspicuously disclosed in advance -- including use of a prominent icon and multiple click-throughs in any instance in which a customer will incur charges. No customer could possibly incur charges on our service without advance disclosure of such charges and numerous multiple click-throughs by the customer to indicate their affirmative consent (and acknowledgment of their consent) to such charges.

Nonetheless, our "Customer is Always Right" policy requires that we take action sufficient to obtain each customer's complete satisfaction. Although we did not hear back from Richard when we tried to contact him, we located an account under Richard's billing information, cancelled the account, blocked his credit information from further usage at our web site, and have now issued refunds for the charges in question. These refunds should be effected within 5 to 7 days, and Richard should observe them on his next billing statement. We therefore encourage "Richard" to contact our 24/7 Toll Free Customer Service Center at (800) 243-9726 regarding any remaining concerns he may have.
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