• Report: #287696

Complaint Review: WPI Friends Elite

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  • Submitted: Thu, November 29, 2007
  • Updated: Tue, December 11, 2007

  • Reported By:Homer Glen Illinois
WPI Friends Elite
www.wpifriendselite.com Internet, Florida U.S.A.

WPI Friends Elite this company keeps charging my credit account, yet I've told them to stop Internet Florida *EDitor's Suggestions on how to get your money back into your bank account!

*UPDATE Employee: Reply from iFriends

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this company keeps charging my credit account $10.00 a month yet I never bought their product in the 1st place.

David
Homer Glen, Illinois
U.S.A.

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

We are not lawyers.
We are not a collection agency.

We are Consumer Advocates.
...the victims' advocate

WE are Civil and Human Rights Activists

We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers

CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.

This report was posted on Ripoff Report on 11/29/2007 12:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/WPI-Friends-Elite/Internet-Florida-Internet/WPI-Friends-Elite-this-company-keeps-charging-my-credit-account-yet-Ive-told-them-to-sto-287696. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 UPDATE Employee

Reply from iFriends

AUTHOR: Sarah - (U.S.A.)

Using the information provided by David in his complaint, we were able to find his iFriends accounts. We have cancelled his accounts and have refunded all charges that were billed to him. If David has any further questions or concerns, we strongly encourage him to contact our Customer Care Department, which is open 24 hours a day, 7 days a week, and can be reached by calling 1-800-243-9726 (a toll-free call from the US).

David in fact had two accounts with iFriends. He created his first account in December 2006, but cancelled it on the same day, using the online cancellation utility available to all customers. When he created his second account, he affirmatively chose to enroll in the upgraded iFriends Elite membership. The regular iFriends membership is free, but the Elite membership that David chose to access has a monthly charge associated with it. This charge was clearly and conspicuously disclosed in advance, and David actively chose to create his account with the Elite membership.

Whenever we send a charge to a credit card, we also include a toll-free telephone number, specific to the user's country, that he or she can use to contact us if there are any questions about the charge or about the account. Additionally, we provide a link to email and telephone contact information on every page of our website, as well as an online cancellation feature which David was familiar with, having used it to cancel his previous account in December 2006. As David relates in his complaint, he was billed for this membership monthly. Despite this, he never contacted us to question the charges which had appeared on his bill. Had he done so, we would have promptly refunded the charges and cancelled the account. As stated above, we have since located his account, cancelled it, and refunded the charges discussed.

Our company has an exemplary 11-year-record with all of the leading consumer protection agencies, and we are an industry leader in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses."
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