• Report: #453627

Complaint Review: WPI IFriends Elite

  • Submitted: Wed, May 20, 2009
  • Updated: Tue, May 26, 2009

  • Reported By:Madison Ohio
WPI IFriends Elite
WPI IFRIENDS ELITE Internet U.S.A.

WPI IFriends Elite used a third party site to advertise being free, then charged outrageous amounts of money Internet

*UPDATE Employee: Reply from iFriends

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using a website called totallyfreecams (quite obvious, right?) and signing up for FREE cams, WPI IFRIENDS ELITE ended up charging me over 1100 DOLLARS IN ONE DAY!

this is ridiculous, and hopefully i'll be able to get this taken care of, whether it be with my bank, the company, or a lawyer!

i called into the company, and they offered to refund me a whopping 50%! thats still only 565$!!! this is insane that a company can do this, and myself being in the computer industry, i cannot believe i got fooled! don't let it happen to you!

P4cm4n88
Madison, Ohio
U.S.A.

This report was posted on Ripoff Report on 05/20/2009 08:21 AM and is a permanent record located here: http://www.ripoffreport.com/r/WPI-IFriends-Elite/internet/WPI-IFriends-Elite-used-a-third-party-site-to-advertise-being-free-then-charged-outrageou-453627. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Reply from iFriends

AUTHOR: Sarah - (U.S.A.)

We found P4cm4n88's account with the iFriends service, using the information he provided in his report. The account has been cancelled, and all charges (a total of $1105.98) have been refunded. If he has any further questions, we ask him to contact us directly by calling 1-800-243-9726, our toll-free Customer Care line.

Shortly after P4cm4n88 created his account, he chose to access numerous premium pay-per-view area of the service. These areas carried per minute charges. The associated charges were clearly and conspicuously disclosed in advance, and P4cm4n88 consciously chose, through his participation in numerous click-throughs, to enter those premium areas. P4cm4n88 participated fully in both text and video portions of pay-per-view areas that he entered. Our review of his account records shows he expressed full awareness, while using our services, that he was incurring premium charges on a per-minute fee basis.

As P4cm4n88 mentions, he called our Customer Care Department and spoke to a representative about the charges that we billed to him. We appreciate that he contacted us directly to resolve the issue. As stated above, all charges have since been refunded.

We have been in business for 14 years, and we have more than 9 million satisfied customers. We have consistently maintained excellent ratings with all leading consumer protection agencies. In addition, we have pioneered and developed online consumer best practices that have been adopted by many other services. The iFriends service is verified by TRUSTe and is on its sealholder list of the most trustworthy online businesses.
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