• Report: #227708

Complaint Review: WPI* Ifriends Internet 8

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  • Submitted: Fri, December 29, 2006
  • Updated: Fri, January 19, 2007

  • Reported By:Cedar Creek Texas
WPI* Ifriends Internet 8
http://www.ifriends.net/browsemain.htm , Internet, Nationwide U.S.A.

WPI* Ifriends Internet 8 warning INTERNET

*UPDATE Employee: Reply from iFriends/WebPower Customer Service

*UPDATE Employee: Reply from iFriends/WebPower Customer Service

*UPDATE Employee: Reply from iFriends / WebPower Customer Service

*UPDATE Employee: Reply from iFriends / WebPower Customer Service

*UPDATE Employee: Reply from iFriends / WebPower Customer Service

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I noticed this recurring bill on my checking account earlier today. It's from this website
http://www.ifriends.net/browsemain.htm

They promise a small monthly fee for their services, yet I see $1.00 charges and $6 or $5 charges twice a month on my account.

I canceled my account to them immediately. I'm waiting to see if this stops it.

Allyn
Cedar Creek, Texas
U.S.A.

This report was posted on Ripoff Report on 12/29/2006 12:59 AM and is a permanent record located here: http://www.ripoffreport.com/r/WPI-Ifriends-Internet-8/Internet-Nationwide/WPI-Ifriends-Internet-8-warning-INTERNET-227708. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
0Author 5Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Reply from iFriends/WebPower Customer Service

AUTHOR: Steve - (U.S.A.)

Our records indicate that Allyn created two accounts with iFriends, at two separate times. Prior to posting the above RipOffReport complaint, Allyn had cancelled one of his accounts online. We have since cancelled the other account, and have issued refunds for the charges in question. We have notified Allyn of the refunds and the cancellation of his other account, but if he has any further questions or concerns, we strongly encourage him to can contact our Customer Support Department, 24 hours a day, 7 days a week at (800) 243-9726.

We offer several different types of memberships. While the standard iFriends membership carries no charge, the charges mentioned by Allyn were for a premium iFriends membership. This premium membership option was chosen at the time of signup, and multiple click-throughs by Allyn indicated his acknowledgement and affirmative consent to the membership and associated charges. Because Allyn had created two accounts (both of which were premium membership accounts), and both accounts were active at the same time, he was billed twice in one month ? once for each account.

Our company has a spotless 11-year-record with all of the leading consumer protection agencies, and we are an industry leader in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses." All prices and terms on our service are clearly and conspicuously disclosed, including use of prominent icons and multiple clickthroughs, in any instance in which a customer will incur charges. In addition, our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes.
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#2 UPDATE Employee

Reply from iFriends/WebPower Customer Service

AUTHOR: Steve - (U.S.A.)

Our records indicate that Allyn created two accounts with iFriends, at two separate times. Prior to posting the above RipOffReport complaint, Allyn had cancelled one of his accounts online. We have since cancelled the other account, and have issued refunds for the charges in question. We have notified Allyn of the refunds and the cancellation of his other account, but if he has any further questions or concerns, we strongly encourage him to can contact our Customer Support Department, 24 hours a day, 7 days a week at (800) 243-9726.

We offer several different types of memberships. While the standard iFriends membership carries no charge, the charges mentioned by Allyn were for a premium iFriends membership. This premium membership option was chosen at the time of signup, and multiple click-throughs by Allyn indicated his acknowledgement and affirmative consent to the membership and associated charges. Because Allyn had created two accounts (both of which were premium membership accounts), and both accounts were active at the same time, he was billed twice in one month ? once for each account.

Our company has a spotless 11-year-record with all of the leading consumer protection agencies, and we are an industry leader in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses." All prices and terms on our service are clearly and conspicuously disclosed, including use of prominent icons and multiple clickthroughs, in any instance in which a customer will incur charges. In addition, our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes.
Respond to this report!
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#3 UPDATE Employee

Reply from iFriends / WebPower Customer Service

AUTHOR: Steve - (U.S.A.)

Our records indicate that Allyn created two accounts with iFriends, at two separate times. Prior to posting the above RipOffReport complaint, Allyn had cancelled one of his accounts online. We have since cancelled the other account, and have issued refunds for the charges in question. We have notified Allyn of the refunds and the cancellation of his other account, but if he has any further questions or concerns, we strongly encourage him to can contact our Customer Support Department, 24 hours a day, 7 days a week at (800) 243-9726.

We offer several different types of memberships. While the standard iFriends membership carries no charge, the charges mentioned by Allyn were for a premium iFriends membership. This premium membership option was chosen at the time of signup, and multiple click-throughs by Allyn indicated his acknowledgement and affirmative consent to the membership and associated charges. Because Allyn had created two accounts (both of which were premium membership accounts), and both accounts were active at the same time, he was billed twice in one month ? once for each account.

Our company has a spotless 11-year-record with all of the leading consumer protection agencies, and we are an industry leader in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses." All prices and terms on our service are clearly and conspicuously disclosed, including use of prominent icons and multiple clickthroughs, in any instance in which a customer will incur charges. In addition, our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes.
Respond to this report!
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#4 UPDATE Employee

Reply from iFriends / WebPower Customer Service

AUTHOR: Steve - (U.S.A.)

Our records indicate that Allyn created two accounts with iFriends, at two separate times. Prior to posting the above RipOffReport complaint, Allyn had cancelled one of his accounts online. We have since cancelled the other account, and have issued refunds for the charges in question. We have notified Allyn of the refunds and the cancellation of his other account, but if he has any further questions or concerns, we strongly encourage him to can contact our Customer Support Department, 24 hours a day, 7 days a week at (800) 243-9726.

We offer several different types of memberships. While the standard iFriends membership carries no charge, the charges mentioned by Allyn were for a premium iFriends membership. This premium membership option was chosen at the time of signup, and multiple click-throughs by Allyn indicated his acknowledgement and affirmative consent to the membership and associated charges. Because Allyn had created two accounts (both of which were premium membership accounts), and both accounts were active at the same time, he was billed twice in one month ? once for each account.

Our company has a spotless 11-year-record with all of the leading consumer protection agencies, and we are an industry leader in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses." All prices and terms on our service are clearly and conspicuously disclosed, including use of prominent icons and multiple clickthroughs, in any instance in which a customer will incur charges. In addition, our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes.
Respond to this report!
What's this?

#5 UPDATE Employee

Reply from iFriends / WebPower Customer Service

AUTHOR: Steve - (U.S.A.)

Our records indicate that Allyn created two accounts with iFriends, at two separate times. Prior to posting the above RipOffReport complaint, Allyn had cancelled one of his accounts online. We have since cancelled the other account, and have issued refunds for the charges in question. We have notified Allyn of the refunds and the cancellation of his other account, but if he has any further questions or concerns, we strongly encourage him to can contact our Customer Support Department, 24 hours a day, 7 days a week at (800) 243-9726.

We offer several different types of memberships. While the standard iFriends membership carries no charge, the charges mentioned by Allyn were for a premium iFriends membership. This premium membership option was chosen at the time of signup, and multiple click-throughs by Allyn indicated his acknowledgement and affirmative consent to the membership and associated charges. Because Allyn had created two accounts (both of which were premium membership accounts), and both accounts were active at the same time, he was billed twice in one month ? once for each account.

Our company has a spotless 11-year-record with all of the leading consumer protection agencies, and we are an industry leader in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses." All prices and terms on our service are clearly and conspicuously disclosed, including use of prominent icons and multiple clickthroughs, in any instance in which a customer will incur charges. In addition, our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes.
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