• Report: #336402

Complaint Review: WPI*FRIENDS ELITE

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  • Submitted: Mon, June 02, 2008
  • Updated: Tue, June 10, 2008

  • Reported By:Coon Rapids Minnesota
WPI*FRIENDS ELITE
Internet U.S.A.

WPI*FRIENDS ELITE FRAUDULENTLY TOOK $$9.95 (ON 3/30 AND 4/30) FROM MY BANK ACCOUNT. THIS COMPANY ILLEGALLY TOOK FUNDS OUT OF MY BANK ACCOUNT. Internet

*UPDATE Employee: Reply from iFriends

*Consumer Suggestion: call the Police ASAP

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THIS COMPANY CALLED WPI*FRIENDS ELITE FRAUDULENTLY TOOK $9.95 FROM MY BANK ACCOUNT ON 2 SEPARATE OCCASIONS (3/30 AND 4/30) AS I NEVER DID SUBSCRIBE TO THIS GROUP OF ADULT PORNO SITES. THIS IS FRAUD AND I WANT MY ACCOUNT CREDITED FOR THE AMOUNTS STOLEN FROM MY BANK ACCOUNT.

Sara ****
Coon Rapids, Minnesota
U.S.A.

This report was posted on Ripoff Report on 06/02/2008 12:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/WPIFRIENDS-ELITE/internet/WPIFRIENDS-ELITE-FRAUDULENTLY-TOOK-995-ON-330-AND-430-FROM-MY-BANK-ACCOUNT-THIS-C-336402. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Reply from iFriends

AUTHOR: Sarah - (U.S.A.)

A short time after Sara wrote the above complaint, she contacted our Customer Care Department and spoke to a representative about the charges that were billed to her. We appreciate her contacting us directly to resolve this matter. As Sara indicated that her personal information was used without her consent, we immediately cancelled the account and refunded the $19.90 that was billed to her. Additionally, we have blocked all of Sara's personal information so that it can never again be used to create an account on any of our services.

The iFriends account in question was created by someone who had complete knowledge of Sara's personal information, including her credit card number, billing address, and email address. This person created an Elite-level membership, which resulted in Sara being charged a monthly fee of $9.95. As mentioned above, we have refunded all of the charges.

Because Sara stated that someone may have fraudulently used her information to create the account, we strongly encourage her to work with her bank and other associated financial institutions to take steps to protect her identity in the future. We work diligently with banks and law enforcement agencies to help apprehend anyone committing credit card fraud or identity theft. If Sara has any other questions, we encourage her to contact us at 1-800-243-9726, a toll-free call in the US. We will also be happy to share all relevant information with authorized law enforcement agents.

Our company has an exemplary 11-year-record with all of the leading consumer protection agencies, and we are "best in class" in our industry in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses."
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#2 Consumer Suggestion

call the Police ASAP

AUTHOR: Sunny - (U.S.A.)

Sara
Call the Polcie and file a fraud alert NOW! More then likely some one has gotten your credit card/debit card number and used it on the internet. Also Check your credit report. This happen to me and most of the charges on the card were for internet sites just like you described. I still had my credit cards but some how the theif got the numbers and was ordering stuff like porno and date sites with my card. CALL THE POLICE and file a report. Good luck.
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