• Report: #226751

Complaint Review: WPI*IFRIENDS ELITE

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  • Submitted: Fri, December 22, 2006
  • Updated: Thu, January 18, 2007

  • Reported By:Soenderborg Other
WPI*IFRIENDS ELITE
Ifriends.net. , Internet, Nationwide U.S.A.

WPI*IFRIENDS ELITE Charged $9.95 on my bank account. I havent agreed to pay that, I've only entered my credit card details so I could get a free service. Ifriends.net ifriends.net *EDitor's Suggestions on how to get your money back into your bank account that was wrongfully taken from you!

*UPDATE Employee: Reply from iFriends/WebPower Customer Service

*Consumer Suggestion: For future reference

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I found out that WPI*IFRIENDS ELITE had charged $9.95 dollars off my bank account without any reason what so ever

I havent signed for any services or any pay -to- play websites with WPI*IFRIENDS ELITE

They charged $9.95 on the 18th of december

Anders
Soenderborg
Denmark

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
EDitor@ripoffreport.com
badbusinessbureau.com
www.ripoffreport.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

We are not lawyers.
We are not a collection agency.

We are Consumer Advocates.
...the victims' advocate
WE are Civil and Human Rights Activists

We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers

CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.

This report was posted on Ripoff Report on 12/22/2006 04:02 AM and is a permanent record located here: http://www.ripoffreport.com/r/WPIIFRIENDS-ELITE/Internet-Nationwide/WPIIFRIENDS-ELITE-Charged-995-on-my-bank-account-I-havent-agreed-to-pay-that-Ive-onl-226751. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Reply from iFriends/WebPower Customer Service

AUTHOR: Steve - (U.S.A.)

Due to the anonymous nature and limited amount of information provided in this complaint, we were unable to locate an account matching the details related by Anders. Our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes. We will be happy to refund the charges mentioned by Anders and cancel his account, if he desires, but as mentioned above, we were unable to locate his account with the information given. We strongly encourage Anders to contact our Customer Service Center at 00-800-4374-3637. This is a toll-free call from Denmark, and customer service representatives are available 24 hours a day, 7 days a week. Additionally, we can be contacted via email at help@ifriends.net. We look forward to working with Anders to resolve this issue.

In substance, the scenario described in the complaint is not one that realistically could have occurred on our web site. We offer several different types of memberships, and while the standard iFriends membership carries no charge, the charges mentioned by Anders were for additional premium services requested by Anders at the time of signup. The Elite membership in which Anders opted to enroll included the fees mentioned in his report. These charges were clearly and conspicuously disclosed at the time of signup, and multiple click-throughs by the customer indicated his acknowledgement and affirmative consent to the Elite membership and the charges associated with it.

We sincerely regret any misimpression that Anders may have about our services and our company. Our company has a spotless 11-year-record with all of the leading consumer protection agencies, and is well-recognized as an industry leader in the development of model consumer best practices in its internet business segment. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses." The members of the iFriends online community are very important stakeholders in that service, and we place enormous value on making sure they feel satisfied with our service.
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#2 Consumer Suggestion

For future reference

AUTHOR: Juliet - (U.S.A.)

Anders, you've learned a lesson the hard way, but it sounds like it, at least, hasn't been for a huge amount of money.

Clearly, being in the U.S., I don't know how banks work in Denmark, but if you can close the account completely, and open a new one, I sure would. Even if you get in contact with WPI, and receive statements indicating full cooperation, I wouldn't trust them one bit to stop taking money from your account.

The lesson you want to remember is if something says "Free", and they ask for bank account or credit card information, IT'S NOT FREE. The service you sign up for, sure, that might be "free?, but if the business asks for payment information, someone, somehow, WILL BE TAKING MONEY FROM YOU.

It may be under a different name from the business you signed up with, and it can certainly happen that it will be MORE than one business name accessing your bank or credit card account.

Again, I have no knowledge of consumer protection laws for Denmark, but in the U.S., businesses are supposed to have a link or page on their website that discloses the Terms and Conditions that apply to using their website, and how they may use your account information. Always read these! Not every single word, but look for monetary symbols, and terms like "subscriptions", and "membership", etc.

If you get nothing else from my answer, just always remember, if it's truly ?free? they don't ask for payment information.

If they ask for payment information, THEY INTEND TO USE IT.

Good Luck, Anders!
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