• Report: #209897

Complaint Review: WPI*IFRIENDS INTERNET

  • Submitted: Thu, September 07, 2006
  • Updated: Mon, November 13, 2006

  • Reported By:Hazel Green Alabama
WPI*IFRIENDS INTERNET
https://www.ifriends.net Nationwide U.S.A.

WPI*IFRIENDS INTERNET ripoff Lake Worth Florida Internet *EDitor's Suggestions on how to get your money back into your bank account that was wrongfully taken from you!

*Author of original report: Situation Resolved to Our Satisfaction

*Consumer Comment: Whatever - your company cares nothing about the individual - they just care about the $$$$$$

*Author of original report: this was not resolved to my husband's satisfaction. WPI*IFRIENDS LIES!

*UPDATE Employee: Reply from iFriends/WebPower Customer Service 1-800-243-9726

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I was checking my bank statement and noticed a total of $141.00 that was taken out of my account by WPI*IFRIENDS INTERNET. This transaction had my husbands debit card information on it. My husband did not authorize this amount or any other amount to be taken out of our account.

My husband said that he got an email from this company and decided to look at the website. He started to set up a free account with them, but decided not to and tried to cancel the start of the account, but a notice came up and said that there would be no charge for this account, they just needed a CC number to verify that he was 18 years of age.

I called IFRIENDS to request that the money be put back into my account, but they would not talk to me, because I am not on the account. I had my husband call them and they told him that they could only reimburse him $71 of the $141 that was taken out of the account. He asked how they could charge his account without approval, and they could not answer the question.

I hope an attorney calls me back to move forward on this, because it is wrong and it is fraud.

Tammy
Hazel Green, Alabama
U.S.A.

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
EDitor@ripoffreport.com
badbusinessbureau.com
www.ripoffreport.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

We are not lawyers.
We are not a collection agency.

We are Consumer Advocates.
...the victims' advocate
WE are Civil and Human Rights Activists

We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers

CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.

This report was posted on Ripoff Report on 09/07/2006 09:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/WPIIFRIENDS-INTERNET/nationwide/WPIIFRIENDS-INTERNET-ripoff-Lake-Worth-Florida-Internet-EDitors-Suggestions-on-how-to-g-209897. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on WPI*IFRIENDS INTERNET

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Situation Resolved to Our Satisfaction

AUTHOR: Tammy - (U.S.A.)

After posting a reply to the rebuttal, a manager from WPI contacted me directly to discuss this issue. He was very professional and a very nice person. He took the time to look at every detail of this issue in order to accurately assess the situation. After looking at the account, he said that he understood how our account was charged, and he understood how my husband may have thought that the areas of the website were free, when he was actually charged per minute while on the site. The reason for this additional post is to let anyone who has had problems with this website that if you were honestly wrongfully charged, and you go through the proper channels, they will refund your money. If you are just trying to get something for nothing, then you don't deserve your money back. The gentleman that contacted me was a real stand up person. He restored my faith in this company. I want people to know that he refunded 100% of my money and apologized for his customer service being rude to me and my husband.
Respond to this report!
What's this?

#2 Consumer Comment

Whatever - your company cares nothing about the individual - they just care about the $$$$$$

AUTHOR: Stacey - (U.S.A.)

To the employee
AFF Charged my card without my authorization for amounts I did not approve - your lovely customer care service was a joke -

1. They cannot spell
2. The response was "this happened 2 months ago"
Well DUH I contact my credit card company FIRST and disputed the charges and low and behold they could not contact your organization.

Therefore I will be turning this matter over to my Attorney - your company cares nothing about the individual - they just care about the $$$$$$
Respond to this report!
What's this?

#3 Author of original report

this was not resolved to my husband's satisfaction. WPI*IFRIENDS LIES!

AUTHOR: Tammy - (U.S.A.)

First of all, I don't appreciate the comments made in this rebuttal. This Steven person makes it sound like my husband is lying to me. Neither of us ever talked to him directly, because even though he puts his name on these rebuttals, no one can actually talk to him.

I think he is just some sort of editor that tries to sound more intelligent than the people that you actually talk to when you call the customer service line. No, this was not resolved to my husband's satisfaction, because I talked to him after he called their so called customer service. The website stated that the only reason that a credit card was needed was to verify that my husband was 18 years old. I know my husband and he would not pay that kind of money for anything much less access to a website.

We are not that stupid. If this Steven would care to contact me or my husband directly, maybe he could get his story straight. Despite what this rebuttal states, and despite what his comment about a spotless record for the past 10 years, this company STOLE our money. It is illegal and immoral. I hope that this company gets enough complaints to shut it down or bankrupt it. If your company is so reputable, why are there so many complaints against it?

Steven also stated that his company never sends out unsolicited email, and that is a FLAT OUT LIE!!!!!! Maybe one day you will take money from someone with power and your website will be closed down.
Respond to this report!
What's this?

#4 UPDATE Employee

Reply from iFriends/WebPower Customer Service 1-800-243-9726

AUTHOR: Steven - (U.S.A.)

Shortly before posting this RipOffReport complaint, Tammy contacted us directly to ask about the charges posted to the iFriends account. Because Tammy's husband was the cardholder, it was necessary that we speak to him about the information on the account. We spoke to him and he indicated that the refunds he received resolved this matter to his complete satisfaction. Should there be any further questions or concerns, Tammy's husband can contact our Customer Support Department 24/7 at (800) 243-9726.

Our transaction records indicate that the account referenced by Tammy was created using her husband's personal information, including credit-card number, mailing address, email address, and IP address. The foregoing information was verified by Tammy's husband, and was also independently verified using records supplied by Visa/Mastercard, as well as by internet IP-address registries.

Regarding the substance of the complaint, the scenario presented in Tammy's report is not one that realistically could have occurred on our web site. Our company never sends out unsolicited email. Any email received from us was the result of her husband's own affirmative request for such email. We offer several different types of memberships while the standard iFriends membership carries no charge, the charges mentioned by Tammy were for additional premium services requested and used by her husband. All charges incurred on the account were clearly and conspicuously disclosed in advance. No customer could incur charges as specified in Tammy's complaint without advance disclosure of such charges and numerous multiple click-throughs by the customer to indicate his acknowledgement and affirmative consent to such charges.

Our company has a spotless 10-year-record with all of the leading consumer protection agencies, and we are an industry leader in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses." All prices and terms on our service are clearly and conspicuously disclosed, including use of a prominent icons and multiple clickthroughs, in any instance in which a customer will incur charges. In addition, our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X