• Report: #427444

Complaint Review: WPI*IFRIENDS

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  • Submitted: Mon, February 23, 2009
  • Updated: Wed, March 25, 2009

  • Reported By:York Other
WPI*IFRIENDS
7765 Lake Worth Road Lake Worth, Florida U.S.A.

WPI*IFRIENDS I gave a card number to prove I was over 18. It said this was free, they charged me 0.70 Lake Worth Florida

*Consumer Comment: YOU WANTED TO GET A FAKE ID CARD FOR DECEPTION AND THEY DECEIVED YOU--POETIC JUSTICE

*UPDATE Employee: Reply from iFriends

*UPDATE Employee: Reply from iFriends

*UPDATE Employee: Reply from iFriends

*UPDATE Employee: Reply from iFriends

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I gave my credit card number on-line as the website said there was no charge for this. In fact they charged me 0.71 GBP. A small amount, but enough for me to know that they could take money off the card without my pernission, so I cancelled that card.

Old git
York
United Kingdom

This report was posted on Ripoff Report on 02/23/2009 10:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/WPIIFRIENDS/Lake-Worth-Florida/WPIIFRIENDS-I-gave-a-card-number-to-prove-I-was-over-18-It-said-this-was-free-they-char-427444. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 5Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

YOU WANTED TO GET A FAKE ID CARD FOR DECEPTION AND THEY DECEIVED YOU--POETIC JUSTICE

AUTHOR: Joe - (U.S.A.)

DON'T WORRY, YOU WILL BE ABLE TO GET DRUNK, HAVE HEADACHES, PUKE YOUR GU23663122347601
TS AND DO THINGS YOU WISH LIKE HELL YOU HAD NEVER, EVER DONE WHEN YOU ARE 21 ....

ENJOY BEING A TEENAGER WHILE YOU CAN BECAUSE WHEN YOU GET TO BE AN ADUJLT AND RESPONSIBLE FOR YOUR OWN LIFESTYLE CHOICES ( ACTIONS REALLY DO HAVE CONSEQUENCES AND MOST OF THEM ARE BAD!) AND EARNING YOUR OWN WAY, IT WON'T BE FUN ANYMORE.

THE GUYS WHO LIVE UNDER THE BRIDGES GET DRUNK ALL THE TIME
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#2 UPDATE Employee

Reply from iFriends

AUTHOR: Sarah - (U.S.A.)

Unfortunately, because Old git did not provide many individual details, we could not find his account. We very much want to resolve the issue that Old git has brought up, and we strongly urge him to contact our Customer Care Department, which is open 24 hours a day, 7 days a week, and can be reached by calling 00-800-4374-3637 (a toll-free call from the UK).

The 0.71 GBP (1 USD) that Old git mentions in the complaint is in fact a credit card authentication fee which is billed to every customer who creates an account, and which is necessary to process in order to comply with the federal Child Online Protection Act. This fee is prominently disclosed in advance, and the customer must affirmatively acknowledge and accept the charge in order to create an iFriends account. The 0.71 GBP charge is effectively refunded by being automatically applied towards any purchase of premium services on the iFriends service; if the customer does not purchase services of 0.71 GBP or more, the fee is fully refunded upon request by the customer at any time. This policy is clearly stated on the registration form that each customer must complete.

We will be happy to refund the charge to Old git again, we ask that he contact us so that we can locate his account and do so directly.

We have been in business for 13 years, and we have more than 9 million satisfied customers. We have consistently maintained excellent ratings with all leading consumer protection agencies. In addition, we have pioneered and developed online consumer best practices that have been adopted by many other services. The iFriends service is verified by TRUSTe and is on its sealholder list of the most trustworthy online businesses.
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#3 UPDATE Employee

Reply from iFriends

AUTHOR: Sarah - (U.S.A.)

Unfortunately, because Old git did not provide many individual details, we could not find his account. We very much want to resolve the issue that Old git has brought up, and we strongly urge him to contact our Customer Care Department, which is open 24 hours a day, 7 days a week, and can be reached by calling 00-800-4374-3637 (a toll-free call from the UK).

The 0.71 GBP (1 USD) that Old git mentions in the complaint is in fact a credit card authentication fee which is billed to every customer who creates an account, and which is necessary to process in order to comply with the federal Child Online Protection Act. This fee is prominently disclosed in advance, and the customer must affirmatively acknowledge and accept the charge in order to create an iFriends account. The 0.71 GBP charge is effectively refunded by being automatically applied towards any purchase of premium services on the iFriends service; if the customer does not purchase services of 0.71 GBP or more, the fee is fully refunded upon request by the customer at any time. This policy is clearly stated on the registration form that each customer must complete.

We will be happy to refund the charge to Old git again, we ask that he contact us so that we can locate his account and do so directly.

We have been in business for 13 years, and we have more than 9 million satisfied customers. We have consistently maintained excellent ratings with all leading consumer protection agencies. In addition, we have pioneered and developed online consumer best practices that have been adopted by many other services. The iFriends service is verified by TRUSTe and is on its sealholder list of the most trustworthy online businesses.
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#4 UPDATE Employee

Reply from iFriends

AUTHOR: Sarah - (U.S.A.)

Unfortunately, because Old git did not provide many individual details, we could not find his account. We very much want to resolve the issue that Old git has brought up, and we strongly urge him to contact our Customer Care Department, which is open 24 hours a day, 7 days a week, and can be reached by calling 00-800-4374-3637 (a toll-free call from the UK).

The 0.71 GBP (1 USD) that Old git mentions in the complaint is in fact a credit card authentication fee which is billed to every customer who creates an account, and which is necessary to process in order to comply with the federal Child Online Protection Act. This fee is prominently disclosed in advance, and the customer must affirmatively acknowledge and accept the charge in order to create an iFriends account. The 0.71 GBP charge is effectively refunded by being automatically applied towards any purchase of premium services on the iFriends service; if the customer does not purchase services of 0.71 GBP or more, the fee is fully refunded upon request by the customer at any time. This policy is clearly stated on the registration form that each customer must complete.

We will be happy to refund the charge to Old git again, we ask that he contact us so that we can locate his account and do so directly.

We have been in business for 13 years, and we have more than 9 million satisfied customers. We have consistently maintained excellent ratings with all leading consumer protection agencies. In addition, we have pioneered and developed online consumer best practices that have been adopted by many other services. The iFriends service is verified by TRUSTe and is on its sealholder list of the most trustworthy online businesses.
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#5 UPDATE Employee

Reply from iFriends

AUTHOR: Sarah - (U.S.A.)

Unfortunately, because Old git did not provide many individual details, we could not find his account. We very much want to resolve the issue that Old git has brought up, and we strongly urge him to contact our Customer Care Department, which is open 24 hours a day, 7 days a week, and can be reached by calling 00-800-4374-3637 (a toll-free call from the UK).

The 0.71 GBP (1 USD) that Old git mentions in the complaint is in fact a credit card authentication fee which is billed to every customer who creates an account, and which is necessary to process in order to comply with the federal Child Online Protection Act. This fee is prominently disclosed in advance, and the customer must affirmatively acknowledge and accept the charge in order to create an iFriends account. The 0.71 GBP charge is effectively refunded by being automatically applied towards any purchase of premium services on the iFriends service; if the customer does not purchase services of 0.71 GBP or more, the fee is fully refunded upon request by the customer at any time. This policy is clearly stated on the registration form that each customer must complete.

We will be happy to refund the charge to Old git again, we ask that he contact us so that we can locate his account and do so directly.

We have been in business for 13 years, and we have more than 9 million satisfied customers. We have consistently maintained excellent ratings with all leading consumer protection agencies. In addition, we have pioneered and developed online consumer best practices that have been adopted by many other services. The iFriends service is verified by TRUSTe and is on its sealholder list of the most trustworthy online businesses.
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