• Report: #464331

Complaint Review: WPI*IFRIENDS

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  • Submitted: Tue, June 23, 2009
  • Updated: Thu, July 02, 2009

  • Reported By:KELOWNA British Columbia
WPI*IFRIENDS
IFRIENDS MIAMI, Florida U.S.A.

WPI*IFRIENDS MONTHLY CREDIT CARD CHGS FOR 6.95 MIAMI Florida *EDitor's Suggestions on how to get your money back into your bank account that someone wrongfully takes it from you!

*UPDATE Employee: Reply from iFriends

*Consumer Suggestion: Easy to Fix

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HI I AM SORRY I HAVE NO REAL INOFRMATION ON THESE PEOPLE BUT I HAVE BEEN PAYING FOR SEVERAL YEARS (AT LEAST) 4yrs EVERY MONTH AND NO MATTER WHAT I DO I CANNOT SEEM TO GET RID OF THESE MONTHLY CHARGES OF US 6.95...
On my Visa statement all that it says is wpi*ifriends vip 800-ifriends fl amt 6.95 united states dollars.........
A few years ago I contacted Visa and they said they could do nothing as it had been going on for awhile.
I JUST WANT THESE CHARGES TO STOP ASAP AND ANY HELP YOU COULD GIVE ME WOULD BE APPRECIATED.

Janice
KELOWNA, British Columbia
Canada

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder
RipoffReport.com
Author of www.ripoffrevenge.com

Rip-off Report
PO Box 310, Tempe, Arizona 85280

This report was posted on Ripoff Report on 06/23/2009 09:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/WPIIFRIENDS/MIAMI-Florida/WPIIFRIENDS-MONTHLY-CREDIT-CARD-CHGS-FOR-695-MIAMI-Florida-EDitors-Suggestions-on-how-464331. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Reply from iFriends

AUTHOR: Sarah - (U.S.A.)

We have not been able to find the account that Janice is talking about. We are looking forward to hearing from Janice so that we can find the account and make sure that she does not receive any more charges. We urge Janice to contact us immediately, on the number listed on her credit card statement 1-800-IFRIENDS. This is a toll-free number that will reach our Customer Care department any time, day or night.

Since Janice is receiving charges from us, that means that someone has used her credit card information to create an account on the iFriends service, and has used some kind of premium services. Once we find the account, we should be able to provide more information about who might have done this. Of course, we will refund any and all unauthorized charges.

We have been in business for 14 years, and our goal is to provide 100% customer satisfaction.
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#2 Consumer Suggestion

Easy to Fix

AUTHOR: Mrdavis - (Canada)

Hello Hello,

The charges you're seeing on your credit card are for a VIP membership at the adult live video chat website iFriends.net (aka: iFriendsV2.net) - This is a very reputable company that has been doing business for about 11 years and whom my company does a large amount of business with.

Your boyfriend or your husband, or your son used your credit card to join the website and forgot to cancel the recurring membership. If you call Webpower (iFriends parent company) at 1-800-iFriends (as it displays on your bill for this exact reason) they will more then likely reverse every charge encurred on your credit card. Additionally, they can tell you the username and password that was created using your card, when it was created and what IP addresses are attached to the account, all of which will help you to determine what trusted loved one used your card to join the website.

iFriends also watches this website and will without doubt respond here themselves within a day or two - in the meantime, give them a call and get things straightened out and next time before reporting a company as a ripoff... call the toll free number they display on your credit card statement first... it's just courteous :)
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