• Report: #217125

Complaint Review: WPI*IFRIENDS

  • Submitted: Sun, October 22, 2006
  • Updated: Sun, December 10, 2006

  • Reported By:Louisville Kentucky
WPI*IFRIENDS
ifriends.com Internet U.S.A.

WPI*IFRIENDS INTERNET ripoff fraudulent credit card charges Internet

*UPDATE Employee: Reply from iFriends/WebPower Customer Service

*UPDATE Employee: Reply from iFriends/WebPower Customer Service

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WPI*IFRIENDS is charging my credit card 5.95 on 22nd Oct 06, for an unknown reason. I have never seen this web site before.

I have never entered or visited this website. I have not recieved any emails from this website regarding any type of registraition, agreement, or payment information.

I have never submitted my credit card number to this website or to any affiliated websites. The only web sites that I have ever given my card number to are eBay, Paypal, and REAL Networks.

Hence, I never agreed to any membership, membership fees and/or agreements, or requested any type of service from/with WPI*IFRIENDS. Furthermore, I am declaring this 5.95 charge as fraudulent charges through my bank, and requesting an investigation through my bank and any governmental agencies that would be presiding.

I am doing this due to the numerous complains against this company and recommend that any ones experiencing the same rip off do the same. Maybe if a lot of people take their cases to this level, WPI*IFRIEND will stop their felonious ways; or end up behind bars.

Jonathan
Louisville, Kentucky
U.S.A.

This report was posted on Ripoff Report on 10/22/2006 07:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/WPIIFRIENDS/internet/WPIIFRIENDS-INTERNET-ripoff-fraudulent-credit-card-charges-Internet-217125. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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Updates & Rebuttals

#1 UPDATE Employee

Reply from iFriends/WebPower Customer Service

AUTHOR: Steve - (U.S.A.)

Since becoming aware of the above RipOffReport complaint, we have attempted to contact Jonathan directly via e-mail to let him know that we have refunded his account for the charges posted. Our transaction records indicate that the account in question was created using Jonathan's personal information, including credit-card number, email address, mailing address, and IP address. The foregoing information was independently verified using records supplied by Visa/Mastercard, as well as by internet IP-address registries. We offer several different types of memberships. While the standard iFriends membership carries no charge, the charges mentioned by Jonathan were posted because additional premium services were requested by the person who created the account. The membership which was created included fees for access to premium content. All fees incurred on the account were clearly and conspicuously disclosed in advance. No customer could incur charges as specified in Jonathan's complaint without advance disclosure of such charges and numerous multiple click-throughs by the user to indicate his acknowledgement and affirmative consent to such charges.

We have encountered two distinct forms of internet credit card fraud in some internet transactions that we have processed:

1. "True Person Fraud" (also known as "Friendly Fraud"), in which a cardholder falsely denies ordering products and services online, is one of the fastest-growing forms of credit card fraud, according to credit-card industry executives. In this form of fraud, cardholders are perpetrators and merchants are victims.
2. "Identity Theft," in which the criminal gains access to sensitive personal information, including credit-card details, and uses that information to defraud cardholders and merchants. In this form of fraud, individual thieves are the perpetrators, and cardholders, merchants, and the parent credit-card associations are collectively victims.

Based upon Jonathan's post, we are unable to determine whether this is a case of true identity theft and credit card fraud or simply a case of a joint cardholder failing to recall a visit to our web site. We strongly encourage Jonathan to contact us so that we can investigate the circumstances surrounding the creation of this account. Our Customer Service Department can be reached 24-hours-a-day, 7-days-a-week at 1-800-243-9726.
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#2 UPDATE Employee

Reply from iFriends/WebPower Customer Service

AUTHOR: Steve - (U.S.A.)

Since becoming aware of the above RipOffReport complaint, we have attempted to contact Jonathan directly via e-mail to let him know that we have refunded his account for the charges posted. Our transaction records indicate that the account in question was created using Jonathan's personal information, including credit-card number, email address, mailing address, and IP address. The foregoing information was independently verified using records supplied by Visa/Mastercard, as well as by internet IP-address registries. We offer several different types of memberships. While the standard iFriends membership carries no charge, the charges mentioned by Jonathan were posted because additional premium services were requested by the person who created the account. The membership which was created included fees for access to premium content. All fees incurred on the account were clearly and conspicuously disclosed in advance. No customer could incur charges as specified in Jonathan's complaint without advance disclosure of such charges and numerous multiple click-throughs by the user to indicate his acknowledgement and affirmative consent to such charges.

We have encountered two distinct forms of internet credit card fraud in some internet transactions that we have processed:

1. "True Person Fraud" (also known as "Friendly Fraud"), in which a cardholder falsely denies ordering products and services online, is one of the fastest-growing forms of credit card fraud, according to credit-card industry executives. In this form of fraud, cardholders are perpetrators and merchants are victims.
2. "Identity Theft," in which the criminal gains access to sensitive personal information, including credit-card details, and uses that information to defraud cardholders and merchants. In this form of fraud, individual thieves are the perpetrators, and cardholders, merchants, and the parent credit-card associations are collectively victims.

Based upon Jonathan's post, we are unable to determine whether this is a case of true identity theft and credit card fraud or simply a case of a joint cardholder failing to recall a visit to our web site. We strongly encourage Jonathan to contact us so that we can investigate the circumstances surrounding the creation of this account. Our Customer Service Department can be reached 24-hours-a-day, 7-days-a-week at 1-800-243-9726.
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