• Report: #369738

Complaint Review: WPI*ifriends.com

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  • Submitted: Thu, September 04, 2008
  • Updated: Wed, September 10, 2008

  • Reported By:santa rosa California
wpi *ifriends.com Internet U.S.A.

WPI*ifriends.com Deducted unauthorized small amounts of money from our bank account Internet

*UPDATE Employee: Reply from iFriends

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This company began deducting money from our bank account in small amounts (ranging from $3.67 to $1.00), but multiple times. When I phoned the contact number the representative would not provide information, other than blaming my husband for authorizing and set up of the account. They promptly closed the account, and said they would refund the money, but would not tell me what they sold. When researching, I discovered and online/live pornographic chat room. My husband is human, and I do not doubt that he passed the site, however, he is denying he ever gave our credit card information, and I have no reason not to believe him, especially after reading this has happened with this particular company before. A dollar here and there can pass as a transaction fee, and go unnoticed, but that money adds up fast. If a company can get away with that on multiple accounts, the profit could potentially be in the hundreds of thousands, or even millions.

santa rosa, California

This report was posted on Ripoff Report on 09/04/2008 11:36 AM and is a permanent record located here: http://www.ripoffreport.com/r/WPIifriendscom/internet/WPIifriendscom-Deducted-unauthorized-small-amounts-of-money-from-our-bank-account-Intern-369738. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Reply from iFriends

AUTHOR: Sarah - (U.S.A.)

Using the information provided on RipOffReport by Msparks, we found the account in question. As Msparks states, she and her husband contacted our Customer Care Department and spoke to a Customer Representative. As a result of that phone call, all charges (a total of $4.97) were refunded, the account was cancelled, and all of the personal information was blocked, so that it can never again be used on any of our services.

We sincerely apologize that Msparks was not provided with all of the information she sought during her initial phone call. For privacy reasons, it is our policy to share detailed account information only with the account holder named on the account.

We take allegations of credit card fraud very seriously. If neither Msparks nor her husband created the account in question, it is possible that a third party used the credit card information and other personal information without authorization. If this is the case, we strongly urge Msparks and her husband to work with their bank and other associated financial institutions to take steps to protect their identities in the future. We work diligently with banks and law enforcement agencies to help apprehend anyone committing credit card fraud or identity theft.

If Msparks has any further questions or concerns, we strongly encourage her to contact our Customer Care Department and ask to speak to a supervisor. Representatives are available 24 hours a day, 7 days a week, and can be reached by calling 1-800-243-9726 (a toll-free call from the US).

Our company has an exemplary 11-year-record with all of the leading consumer protection agencies, and we are "best in class" in our industry in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses."
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