- Report: #780935
Report - Rebuttal - Arbitrate
Complaint Review: WPMUDev
WPMUDevIncsub LLC PO Box 163 Albert Park Victoria 3206 AU Internet United States of America
WPMUDev Terrible customer service Internet
*Author of original report: New Release Fixed issue
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It frustrates so many users when they pay the monthly membership fee and realize that their customer support questions are IGNORED or left unanswered for days, weeks and MONTHS. This company needs to either hire more people or seriously put some effort in to their manuals and customer support, because the potential to be great is there but enough customers get frustrated at their service and the more of these complaints they''ll see surfacing on the web and stifling new subscriptions.
Like other disgruntled users, I have canceled my recurring billing and am on the verge of replacing their Membership plugin- that I have tried to get to work for months- with a free Wordpress version.
This report was posted on Ripoff Report on 09/24/2011 06:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/WPMUDev/internet/WPMUDev-Terrible-customer-service-Internet-780935. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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