• Report: #780935

Complaint Review: WPMUDev

  • Submitted: Sat, September 24, 2011
  • Updated: Sat, October 01, 2011

  • Reported By: Mheredia — LA California United States of America
WPMUDev
Incsub LLC PO Box 163 Albert Park Victoria 3206 AU Internet United States of America

WPMUDev Terrible customer service Internet

*Author of original report: New Release Fixed issue

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This company has good intentions, they are not fraudulent, but their advertising is misleading. They promise manuals & live support and deliver the bare minimum to meet the definition. Manuals are a joke. There are no guidelines for integrating their own plugins with each other. This is NOT a site for a person who thinks they will build a website in a month. Expect many months of full time work, loads of trial and error sessions to get things to work since there are no manuals.

It frustrates so many users when they pay the monthly membership fee and realize that their customer support questions are IGNORED or left unanswered for days, weeks and MONTHS. This company needs to either hire more people or seriously put some effort in to their manuals and customer support, because the potential to be great is there but enough customers get frustrated at their service and the more of these complaints they''ll see surfacing on the web and stifling new subscriptions.

Like other disgruntled users, I have canceled my recurring billing and am on the verge of replacing their Membership plugin- that I have tried to get to work for months- with a free Wordpress version. 

This report was posted on Ripoff Report on 09/24/2011 06:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/WPMUDev/internet/WPMUDev-Terrible-customer-service-Internet-780935. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

New Release Fixed issue

AUTHOR: Mheredia - (USA)

New Release of their Software fixed the issue. 
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