• Report: #165446

Complaint Review: WSI Reservation Rewards - Reservationrewards.com

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  • Submitted: Mon, November 21, 2005
  • Updated: Mon, November 21, 2005

  • Reported By:Pottstown Pennsylvania
WSI Reservation Rewards - Reservationrewards.com
Reservationrewards.com Nationwide U.S.A.

WSI Reservation Rewards - reservationrewards.com ripoff, unauthorized use of credit card, charged bank account Internet *EDitor's Suggestions on how to get your money back into your bank account! *UPDATE.. Rip-off Report Investigation: Rip-off Report has reason to believe that WSI has been the target of at least one disgruntled former employees and/or competitors and that some of the reports filed against them do not accurately reflect how the company does business

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Rip-off Report Investigation:

WSI, a privately-owned company is legitimately established and is forthcoming about its location, identities of theirsenior management and its franchise opportunity. The company discloses any and all information about their operations to ensure the highest customer/franchise confidence.

Most complainants investigated to date by Rip-off Report appear to be competitors or ex-employees, although 3 of the Rip-off Reports had complete, bona fide contact information. WSI is actively working to resolve those cases. In many cases IP addresses of individuals "claiming" to be from the United States or from various countries internationally, but were actually found to be posted in Toronto, Canada - indicating reports were most likely filed maliciously and falsely under various identities, but were actually from the same group of only a few individuals.

WSI has experienced rapid growth. In the past it experienced some growing pains with respect to customer responsiveness, but has overcome it with additional support capability and improved customer service, systems and processes.

They appear to be a caring company - They work with and for kids around the world showing goodwill and financial support through many charitable organizations.

The company maintains strong reputable business partners, who help them enhance their operations and support; which includes IBM, Oracle and Price Waterhouse Coopers.

They pledge to fully address each and every person who has a bona fide complaint about them utilizing recommendations set forth in the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program, which WSI is participating in fully.

Read the full report on WSI.
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NOW TO THE ORIGIONAL REPORT THAT WAS FILED
=====================


Today I noticed a charge of $9.00 to my bank account from a WSI Reservation -renew seemed to be the description.

I googled WSI reservation, and found their website and a ripoff report listed here. I also doubled checked my email, and found a few that I had not deleted yet, thinking they were another reservation company that I have previously used for State Park reservations.

In the email, they said that I had been given a $10.00 coupon to be used towards EBgames. Evidently, having this email sent to me meant I had joined up, instead of simply receiving additional information. I do remember being asked if I was interested, or receive a coupon, but I don't recall any mention of being charged $9.00 a month without authorization.

The good news is that I did see it on my statement, into only the second month. I found the company's customer service number and called them. After explaining the charges were unauthorized, I was give a full refund for both monthly charges.

Next time, I'll be wary of any offers to try something for free or check off any box marked "Yes, I am interested, send me information." without reading the fine print. It must be legal to use a credit card number - which had expired, from a completely different purchase, and charge the account with a fee.

Sandy
Pottstown, Pennsylvania
U.S.A.

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

We are not lawyers.
We are not a collection agency.

We are Consumer Advocates.
...the victims' advocate

WE are Civil and Human Rights Activists

We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers

CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.

Click here to read other Rip Off Reports on 1-800-unlocks

This report was posted on Ripoff Report on 11/21/2005 05:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/WSI-Reservation-Rewards-Reservationrewardscom/nationwide/WSI-Reservation-Rewards-reservationrewardscom-ripoff-unauthorized-use-of-credit-card-165446. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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